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November 2023 by Sonya Obregon
Friendly staff, good prices, don't lock me out after the first day
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October 2023 by Glenn Demarest
I have been renting a storage unit here for about three years now and I must say that I am very pleased with the service, the price and the convenience of the location so I give this place two thumbs up ??
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October 2023 by Callie Deane Durboraw (Callie Deane)
I'm withdrawing my first review. These guys really don't have it together. The original transaction wasn't even completed correctly and they keep locking me out of my unit because they think I owe them money due to their own clerical errors. The property is not anything special and the prices are not much different than anywhere else. The main concern I have is that they can't seem to figure out if I should have access to my belongings or not since they can't even remember whether or not I paid them or what I even paid for. I hope they get it together soon because I am not going to stick around if it keeps going this way. I'd rather pay more to know that my stuff is not going to be kept from me due to employees messing stuff up! And, It's next to impossible to reach anyone in the office. ?
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August 2023 by Ana Manica
Whilst looking forward to the competitive rates offered by this company, they did not follow through with adequate customer service. After scheduling an appointment to sign papers for securing a unit and calling the day of, they were not present at the scheduled time. Me and other customers were left waiting at the door with no response to phone calls, knocking, etc. Etc. It put me out of my way, and was not worth the time I took to drive down, and I feel disrespected as a consumer.
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August 2023 by Síonna Lynch
Best thing is the price! Significantly cheaper than other units in my area and I had no problems with security, customer service, or the unit itself. I would rent from them again in the future. Move out was simple and one staff member even helped me dispose of some furniture I no longer needed.
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June 2023 by Gabriel V.
Left a review on their Google page, figured I should put one here too. This facility is garbage. Expect rapid and frequent hikes in prices, about $40-50 a year depending on the size of your unit, which isn't to improve the facility or offer you more services. Don't expect anyone to answer the phone. Weak security, anyone can enter through the front gate without a passcode just by tossing an object either through the slats or over the top rail to trigger the gates interior motion sensor. This method of entry works 24/7. Go next door, or across town, or literally anywhere else for your storage needs.
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June 2023 by Julie Pellerin
Very professional, courteous. I love seeing Camo the dog when I go there. He is the sweet and friendly mascot that makes visiting Clover Basin enjoyable.
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June 2023 by Gabriel Villas
I don't normally leave business reviews, but this is getting ridiculous. Not worth it at all. Been with these guys for just over 2 years with a 10x20' unit and have seen about an $80 price hike in that time, the newest one coming in this morning. No one ever answers the phone and they hardly carry anything for supplies in the office. Security also pretty weak here, there's a pin pad to enter the facility, but to exit there's just a motion sensor, so if you really wanted to get in all you'd have to do is throw something over the gate and it'll open right up (tried with a shoe once). Got another unit next door at Longmont Storage 6 months ago and they gave me the same size for roughly $100 less.
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June 2023 by Chelsea Bliss-Julien
The customer service here is fantastic! We had an issue with the reservation and it was handled so well and made my move that much easier. Highly recommend, say hi to Camo the dog too!
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June 2023 by Eco Tech
I don't normally leave business reviews, but this is getting ridiculous. Not worth it at all. Been with these guys for just over 2 years with a 10x20' unit and have seen about an $80 price hike in that time, the newest one coming in this morning. No one ever answers the phone and they hardly carry anything for supplies in the office. Security also pretty weak here, there's a pin pad to enter the facility, but to exit there's just a motion sensor, so if you really wanted to get in all you'd have to do is throw something over the gate and it'll open right up (tried with a shoe once). Got another unit next door at Longmont Storage 6 months ago and they gave me the same size for roughly $100 less.
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May 2023 by Melissa Rose
Clean, feels pretty safe, basically it's your typical storage unit layout except I love watching the dog of an employee chase his master on the golf cart. I would rent here just to watch the pup
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May 2023 by David Bailey
Nice secure storage facility. Jason and Tim gave me great customer service. I highly recommend storing here.
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April 2023 by Zach Mitton
Good luck getting ahold of staff even during business hours
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April 2023 by Taylor Reedy
Bad company with as of the new year, very bad management. Rude, unhelpful and changing their policies after I’ve been with them a long time, lost my father hit hard times and they wouldn’t work with me and they took everythingHolly is the manager now; as of the first of the year; ever since then common sense and good service has gone out the window. Looking to get the owners information to appeal to them as the management now is one sided , one minded and far from ideal- it’s amazing who people let run their business sometimes, as I feel a 180 degree turn from when Andrea ran this post. Can’t believe this company.
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March 2023 by CJ Spencer
I chose this storage facility because it was close to my rental and seemingly affordable. My first experience with the management specifically Andrea was pleasant. I don't think any move is an emotional and mine of course was due to coming to take care of my nephew. I had already had a bad experience with the movers and was hopeful that storage would be seemingly calm. A few times I had to go in the office and had to deal with other staff who are rude and disrespectful. Fast forward to my move out at the end of January and I had an extremely unpleasant experience. They were rats in my unit rat droppings all over my things and some things were damaged. When I called the office and respectfully tried to have a conversation with management specifically Andrea, I was extremely disappointed at her reaction. When I explained to her what had happened she told me that I signed a contract that stated that they weren't responsible for rats nor their rat problem. She stated "rats are a fact!". I was disgusted. At no time was this pointed out to me when I signed up. STAY AWAY!
