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February 2025 by Rhandine Hall
Bought two new phones the other night, 1 phone transferred perfectly. The 2nd phone locked and said my pin was incorrect when I got home. Quickly ran back to the store, but the girl was with another client. She listened to my problem and said she didn't know how to fix it and to come back tomorrow. Not a huge deal. I went back and Bernice was SO rude and told me there was NOTHING she could do to help me. I went to the south store, kind and sweet, did a factory reset and fixed my phone in minuets.
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February 2025 by Christa Ortega
Angie and Bere are the best! I intentionally went out of my area to buy a new phone due to the lack of customer service in my town. The ladies had so much knowledge and were very patient with all my questions. I appreciate their help. Their customer service was such a breath of fresh air and I highly reccomend this store.
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July 2024 by Nichole Wilson
Every day, I get a little more pissed off that I went through cricket. They recommended the phone I have. I asked for a phone with a good camera and that would actually work with the Internet etc.
This POS phone does not even take eh photos. They are trash. I have been using photography for years. It is not a user error.
I can not talk to anyone on the phone unless I have them on speaker because they can not hear me- they all say it sounds like I am far away. When I put them on speaker, I can not hear them. I have to ask them to yell because it is so freaking quiet. I do not want my personal phone calls on display for everyone.
The data/ service is TRASH. Customer service is TRASH.
When I called to complain, they said there is nothing they can do unless I pay for a new one. This one wasn't even a month old!! The person that set up my phone said she recommended this phone because she took it home and used it for a month and knows it is a good phone. That was a lie. Obviously.
I paid extra for them to put on a screen protector. She said she would do it. Guess what? She didn't. But I still paid for it.
I am so beyond furious with cricket.
You probably want to know why I don't switch.. because I can't afford to jump from carrier to carrier buying new phones. If I had $500+ to drop on a decent phone and service, I absolutely would.
Straighttalk and tracphone had better service. How sad is that??
So if you are wondering if this is the company you should switch to, I personally did not have an okay experience. At all. If you still decide to go with cricket, I hope your experience is better.
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August 2023 by 2BitVideoGames
office was a mess and an awful staff member. she told me the phone i wanted was twice what i knew it cost. went home and ordered it online from cricket instead. cannot recommend this store. sad because i've had their service for near 15 years with minimal complaints. cricket should tell that girl to kick rocks.
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June 2023 by Juan Manuel Apodaca Mendivil
Excellent service from the lady from Ayi
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June 2023 by Francisco Belmontes Rodela
Very few staff, one person for 3 or 4 clients is a long wait time
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March 2023 by Heather Osborn
Went to get a sim card for an iphone 7. Bernice refused to sell me a physical sim card and told me the iphone 7 will only take an esim card. Sold me a QR code I couldn't use and told me my phone was not unlocked. I looked it up and confirmed the iphone 7 is too old for the electronic sim card so I called to tell her that and she told me I was wrong. She would not give me a refund. I went to the Cricket on Ken Pratt and they confirmed the iphone 7 is too old for the electronic sim card and also confirmed my phone was unlocked. Lovely women at Ken Pratt store sold me a physical sim card that worked and activated the phone for me. Go to the Ken Pratt store for best customer service
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March 2023 by Jennifer Gonzales
Do I even have to leave a store!!! These people over changed my mom and I had to take this store to court and won. Don't go here.
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December 2022 by Laura martinez
I went to pay bill the GIRL that would not give me her name had a attitude and not helpful at all !!! So I left came BK forgot my money on the counter refuse to give me my money back saying she did not see it which I know she did we were the only two in the store so I strongly don't recommend coming to this store at all so unprofessional point blank
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September 2022 by Carol Spink
The customer service rep was very helpful and answered all my many questions to help me find what would work best for me.
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August 2022 by Jeffrey Brueher
Cricket store on Main street has the very worst customer service I've experienced. They just can't be bothered.
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August 2022 by Julia Garcia
Purchased a phone with my upgrade called because it has been malfunctioning with text messages. Bernice (horrible customer service) let me know there's nothing cricket can do as far as a return I pay for protection monthly. Coverage protects a broken phone. Not a phone that is not operating correctly.
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June 2022 by Yvonne Davies
Woman was rude. Tried to take my debit card out of my hand, and didn't give me the option of selecting how to run it(debit/credit) at the end of the transaction I told her that the card payment machine was on the counter so us as customers, who have the right to NOT hand over our cards to some rando, can select how to run it and choose the yes this is the right amount. She just didn't want me to see the screen and to run it as credit, even though if she asked, she would have learned that I turned off that feature. every purchase I make needs to have a pin, she's not a bank teller and has no clue. yes I am telling you how to do your job when you cross several legal lines about bank cards. I am involving my bank as it was a shady as crap transaction.
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June 2022 by Jose A Gutierrez
Exellent service thanks!
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June 2022 by Scott Wiley
I went back to update phones.
