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August 2023 by 2BitVideoGames
office was a mess and an awful staff member. she told me the phone i wanted was twice what i knew it cost. went home and ordered it online from cricket instead. cannot recommend this store. sad because i've had their service for near 15 years with minimal complaints. cricket should tell that girl to kick rocks.
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March 2023 by Heather Osborn
Went to get a sim card for an iphone 7. Bernice refused to sell me a physical sim card and told me the iphone 7 will only take an esim card. Sold me a QR code I couldn't use and told me my phone was not unlocked. I looked it up and confirmed the iphone 7 is too old for the electronic sim card so I called to tell her that and she told me I was wrong. She would not give me a refund. I went to the Cricket on Ken Pratt and they confirmed the iphone 7 is too old for the electronic sim card and also confirmed my phone was unlocked. Lovely women at Ken Pratt store sold me a physical sim card that worked and activated the phone for me. Go to the Ken Pratt store for best customer service
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March 2023 by Jennifer Gonzales
Do I even have to leave a store!!! These people over changed my mom and I had to take this store to court and won. Don't go here.
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December 2022 by Laura martinez
I went to pay bill the GIRL that would not give me her name had a attitude and not helpful at all !!! So I left came BK forgot my money on the counter refuse to give me my money back saying she did not see it which I know she did we were the only two in the store so I strongly don't recommend coming to this store at all so unprofessional point blank
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September 2022 by Carol Spink
The customer service rep was very helpful and answered all my many questions to help me find what would work best for me.
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August 2022 by Jeffrey Brueher
Cricket store on Main street has the very worst customer service I've experienced. They just can't be bothered.
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August 2022 by Julia Garcia
Purchased a phone with my upgrade called because it has been malfunctioning with text messages. Bernice (horrible customer service) let me know there's nothing cricket can do as far as a return I pay for protection monthly. Coverage protects a broken phone. Not a phone that is not operating correctly.
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June 2022 by Yvonne Davies
Woman was rude. Tried to take my debit card out of my hand, and didn't give me the option of selecting how to run it(debit/credit) at the end of the transaction I told her that the card payment machine was on the counter so us as customers, who have the right to NOT hand over our cards to some rando, can select how to run it and choose the yes this is the right amount. She just didn't want me to see the screen and to run it as credit, even though if she asked, she would have learned that I turned off that feature. every purchase I make needs to have a pin, she's not a bank teller and has no clue. yes I am telling you how to do your job when you cross several legal lines about bank cards. I am involving my bank as it was a shady as crap transaction.
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March 2022 by Maddie Hodge
I went in the store Tuesday to get my son a new phone and a heavy set gentleman their just transferred the line and didn't bother with anything else. Such poor service, never again! Besides the fact that his mannerisms made us feel like he wasn't in the mood to help us and looked a bit stoned. Did not know what he was doing on top of it all.Had to call cust service and they were able to properly set us up because the gentleman had cancelled our service for the new phone.It's a shame!
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March 2022 by Kerri Tanner
I just would like to say that I had an amazing experience in Cricket just now getting my new iPhone. They are very professional and OnPoint and very sweet and caring.
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March 2022 by Carmelo Lopez
Yomira and Cathy are the sweest and caring young ladies. Came in with a suspened line, walked out with amazing deal on a upgrade. They went above and beyond to Help me with all My needs. I Will most definitely recommend this location compared to the store on kenn Pratt so grateful for these ladies. Ask for Cathy and yomira they're to go to girls?
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February 2022 by emily huber
It has been the worst customer service I have received. Stay out of this location they lie to you about you're monthly payment its more than what they tell you. When doing the sell there are the the sweets person ever but yet when you have a problem no one seems bother to help you.
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December 2021 by Ronnie Barquist
Just another Satisfied Customer Right here .Thanks to Kathy. She got our phone service covered. Wouldn't Go Anywhere else.Well Done Young Lady.. You Are Boss..
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October 2021 by Dulce Padua
I walked into this location because of the bad service I received at metro today. I met Catherine whom was awesome and was not bothered with the million questions I had and made me feel comfortable at her location. I am happy I walked into this location today and happy with my new service with cricket. Thank you Catherine for your help, patience, and friendliness. I recommend this location and ask for Catherine.
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August 2021 by AARON TEMPLE
Excellent I had Excellent Service
