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October 2025 by Ann Gustin
I have banked with 1st Bank in Longmont, Colorado for 3 years and have enjoyed the professionalism and competency which they have showded me. I am very comfortable with having my money there and I love their customer service
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September 2025 by Sara Kirk
I have been an account holder for 10+ years, never overdrafted my acct. and have plenty of funds in multiple accounts with this bank and they profiled me today. I was treated so poorly and with no respect when trying to cash a check for my partner. They gave me no explanation and after calling corporate they told me it’s up to each branch. I will be relocating my money to another bank.
Do NOT bank here. They will treat you like a second class citizen. I am NOT happy. Both tellers were extremely rude and offered no solutions.
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February 2025 by Taylor Raelyn
They were so mean
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January 2025 by Lizbith Ann
I think the Lord that I have my checking account savings account at first Bank since I was 16 years old and I'm old now lol the fraud department contacted me you can't trust anybody somebody wrote checks off of my account they made them off the computer first Bank notice it right away contacted me thank you thank you for not letting these scammers take my money
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November 2024 by Kristi Smith
Was looking to see what time the bank open today and saw some bad reviews here… I don’t understand it. I have been banking here for about 30 years. The staff is always wonderful. They always help me and I’ve never had a problem. In fact when I have traveled overseas and tried to make a purchase, they stopped it and called me to make sure that it wasn’t fraud. They’ve helped us when we’ve lost a card and worked with us when we needed a little help. I love this bank! It’s the people there that make it so great!
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April 2024 by Abigail
2 times in less than a week the atm is down or broken. Maybe have one in your breezeway with both coin machines. Frustrating spending 30 min driving back and forth across town to deposit cash bc i dont have bank hours for work.
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January 2024 by Matthew Wohlers
I didnt think a bank was worse than BMO until I opened an account with First Bank. This one is by far worse.I opened a new checking account in September. I enrolled in the checking account cash bank promo. It comes with a few conditions. I was made aware of this. The first two months I met the conditions, but the third month I asked one of their associates if I could split up the $500/month direct deposit into 2 $250/mo deposits. She said, “sure”. After 3 months and not receiving my bonus I decided to go in and talk to someone.1st visit was to a branch by my house(not where I signed up). Mary was rude, talked over me, and was not friendly at the least. She pulled out a piece of paper with the fine print of the promo and kept pointing to the section where you cant split a deposit. After getting nowhere, I left. I called on phone to speak with Laura, her boss. Same arrogant tone. Went nowhere.2nd visitI decided to go to branch where I signed up. This turned out to be worse than the first branch, proving it is a First Bank problem. I sat down with Marcus. He acted confused the whole time then tries to explain to me I am not getting the promo. I asked well there is still time and can I just put $500 deposit my next paycheck. Then, without informing me he called his manager over, his manager comes over to strong arm me and brings the piece of paper with the promo conditions and points to the part where it has to be $500 not 2 $250 deposits. Then out of nowhere she says “we are closing your account b/c you are not making any activity and just want the bonus.” That almost seems illegal to do being I didnt sign anything and nowhere in deal does it say you have to make purchases. Frustrated I grab my ID and leave. I get home later to check my balance and they deleted my online profile.The next day I went to a 3rd branch and got my money out. I will say as I explained my awful experience to Andy(manager there), he was respectful, friendly, and listened. The teller was also very friendly. I wish I had just started out there.I am just glad to be done with this bank. What a humiliating experience at this branch.Lastly, I have done a bunch of these checking account promos and never had any sort of issue until First Bank. Will never ever recommend business to them and wouldnt put my last penny in their bank.
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January 2024 by Alisah Stevens
I was at this location today around 1215. The lady tried to tell me I had $20 less than what I had in my deposit, I had to argue with her because I knew exactly how much I sent through the drive thru teller service, then she sent down the wrong card and ID back to me and she was very rude. I would never come back to this location ever again. I’ll probably actually switch banks after this experience. I bank at Canvas credit union for my business account and they’re 1000 times better, on so many levels. How can you trust a bank that sends the wrong card down to a customer? I plan to end this account ASAP for THIS reason. SO untrustworthy and POOR experience. FIND A BETTER BANK!!!
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October 2023 by max Kostecki
Great service and friendly people
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October 2023 by P. Mud
Good bank
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June 2023 by Paz Hernandez
There really nice there come here there not lazy like how someone said?♀️
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June 2023 by E
Great service and friendly people
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May 2023 by Timothy Landau
I had a few items to get taken care of today and was helped by Abel. This man deserves a raise. He was extremely polite, professional, and prompt with his service. I have been a first bank customer for 26 years and have always been pleased but Abel definitely sets himself apart in the best way possible. Thank you.
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January 2023 by Kyle Thompson
Not even a member here and they reopened right after they locked up to cash my check. Just above and beyond customer service here at this branch. So amazing! Thank you guys!
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October 2022 by B P
Employees are lazy and unhelpful. The place seems racist. Have been waiting for over 30 minutes while employees walk up and down clowning on the job.
What a joke of a bank.
