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February 2024 by E A
If I could give 0 stars I'd definitely would. Worst ATM ever!! I can't believe how slow, unpractical and useless it is!!! I try to avoid it at all expense but there's no better option. 1st Bank ATMs always suck!!!!! Thinking about using Wells Fargo, they may steal your money but at least the ATM take it right away and without so many dumb questions
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August 2023 by Jennifer Greany
I have tried several other banks in the early days of running my business. 1stbank is sooooo much more seamless and professional when it comes to running accounts. They are available in person or via phone (offering 24/7 English speaking customer service shows exactly how much they value providing the best service). I had questions this week about some recent transactions that took 20-30 minutes to resolve. Christine at the Hover branch was a patient angel with my situation and took the time needed to get all of my questions answered and never once made me feel rushed to move along. 99.9 percent of my interactions at this bank have just been stellar. Highly recommend for business banking.
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August 2023 by ELOY VALDEZ
Should be called LastBank not 1st BankI wish I could give them a no star the employees have no idea how to explain simple things to customers this bank is awful absolutely awful I wouldn't recommend this to anyone you are better off putting money in a piggy bank or water jug then this poorly run bank.
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February 2022 by Dan E
Truly wonderful service from the teller Jesus R.I'd recommend this branch to anyone.
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December 2021 by Jason S
Great experiences all around. Customer since 1992. They’ve adapted their products to the constantly changing technologies, while not losing their hometown-customer-first 5 star service.
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December 2021 by joe
Slow service and rude tellerd
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October 2021 by Joe Guidas
Not only do I enjoy first bank as a company, but I really enjoy this branch. I'm a coin collector, so when I cash my paycheck I usually get a few rolls of coins. The teller from the UK who seems to always help me is always incredibly kind and even talked to me about the cool coins he's seen. Super kind and patient staff who always make me feel appreciated.
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November 2020 by Bradley Schools
Always a pleasant visit, with staff ready to help every time I walk in. Everyone is friendly and the location is very well kept. Oliver is a teller pro! Always on top of cash handling and answers any questions accurately and professionally. A nice location for both business and personal banking.
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April 2020 by Jesus Salomon
I didnt know u needed to forms of ID to cash a payroll check. This is the worst bank and the way they treat u is the main reason I dont have a bank. Stay away from the hover branch. Garbage
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December 2019 by Elizabeth Gutierrez
They will literally close your account for no reason even if you have plenty of funds available. They are really bad at communicating with you really about anything and every time you call no one can explain what is happening. Super uneducated and unhelpful staff.
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March 2019 by Michael Sinnwell
Great Bank - I started using FirstBank in the 1980's. Small hometown friendly courteous service. I have dealt with the BofA, Amex, and several other large national banks. They don't hold a candle to First Bank.
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July 2018 by Eduardo Aurrecoechea
The staff is great, very positive and happy all the time. But the Manager is a bad person, no values, racist, aggressive and very disrespect with the staff and front of clients, specially with girls. Very bad image for First Bank. I don't know how many managers you have but I can tell you he was there Yesterday 5/30/2018 at 4pm.
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July 2018 by Aline Bencomo
Worst customer service!! It took me 10 minutes to get a withdrawal slip!!
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January 2018 by Betha Cochran
Lisa was very helpful. David look very impatient and annoyed.
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August 2017 by Martin C. Mateo
Customer service is not good...