-
September 2022 by Lisa Klemme
I'm new to Longmont and wanted a local bank. I met with Adrian about my needs and you could tell he really knows his stuff. I was really grateful for his guidance and he suggested some ways I could work with my accountant to make things even better. I appreciated the insight. Thumbs up!
-
September 2022 by T G
I have been banking here since guaranty now it’s independent financial. Went to this location and talked to a “banker” he didn’t know what he was doing so he had to ask this other guy, not sure what his position was but he also didn’t have a clue what he was doing or just not wanting to help me since it was my second time going there for the same purpose since the first time did not work out, hoping the second time would be different and was hoping it was a different banker. I was opening a business account and two guys in there didn’t have a clue what they were doing. They wouldn’t let me open an account because they said I should talk to my lawyer and get an accountant first and that will save me tons of money. I don’t know how it would, lol. Got all the paper work that was needed. I tried to explain to them that I was just a sole proprietor and just using my social security but they insisted that it doesn’t work, they never listened and definitely didn’t know how to do their jobs. They also said I needed to show papers that I bought the business which is none of their business! All they needed to see was if the business was registered under my name, my social security and a valid ID. They were very firm about what they told me no matter how hard I tried to get them to understand. Almost seems like they were not interested in my business at all, not very nice guys either, for them it’s just another day and a paycheck to collect, not friendly, like they didn’t want to be there. Been there twice and nothing’s changed, they really had zero interest in helping me. I knew it wasn’t that hard to open a business account coz I’ve done it before, they made it as hard as possible for me, not sure if they were doing it on purpose or those guys were just that clueless. I knew I wasn’t going anywhere with those guys “helping” me so I went to loveland location and it was a completely different experience. Very friendly, approachable, helpful and knowledgeable! So I finally opened my business account in less than 5 mins. Hope you educate all your staff better, especially those two guys. This was actually the very first time I experienced a not very friendly banker or bankers. Guess there’s first time for everything.
-
May 2022 by todd skaw
I go through the drive thru daily for business. The employees in the drive through are nothing less than excellent. I find them to be personable while being professional. Thanks ladies (and Steve too)
-
May 2022 by Kim McReynolds
Customer service at the downtown branch on Main Street was wonderful. Professional. Friendly. Quick.
-
April 2022 by Denise Kloster
Rebecca or as we know her, Becca, always exceeds great customer service!!! She has, since the time we met her, gone out of her way to provide the absolute best customer service!! And this was after much frustration with a different branch!! She made a point of getting to know us and allowing us to entrust her with all of our banking!! The 4th and main branch are all the best at what they do!! From “Becca” to all that work there!!! We are always welcomed with a smile and GREAT customer service!! Thank you Becca and all!!
-
April 2022 by David Frodin
The tellers (quite often it’s Kathryn) are always helpful with my account transactions and letting me rummage around in my safety deposit box.
-
April 2022 by MKM Riddell
I use this bank because I work at Crystal Joys and their account is there. They are so friendly and welcoming and helpful for us. Many thanks!
-
April 2022 by Gary Saunders
They were very friendly and helpful. Very nice ladies at the counter
-
April 2022 by FEHD Law
We have been customers for years and are happy with the banking services we receive on a day to day basis. From the assistant manager, Becca to the bank tellers Linda, Chanchal and Catherine, they really know how to tend to a customer’s banking needs. We look forward to continue our banking services at Independent Financial and would recommend this bank for business and personal banking!
-
April 2022 by Jordan Schow
I’ve been using this bank for several years for our business account. First-name basis with nearly everyone here, always greeted with a friendly smile, my questions always answered. It’s a great place to bank!
-
April 2022 by Derek P
My grandma and I have been customer with independent financial for many years and have had nothing but happiness with the customer service both rebecca and Steve have always been there to help an solve any issues we have had and did an outstanding job to make sure we are taken care of and feel very welcomed and the main reason we choose to stay at independent financial
-
April 2022 by William Arsenault
Catherine and Linda and Steve are great I've worked with them all and they've always been helpful more than helpful I'll give them five stars any day of the week
-
April 2022 by Don Wood
Rebecca, Steve, Kathryn, Retta and Crystal in Longmont are always a big help with my banking needs.
-
April 2022 by Jose Nevarez
Rebecca and Catherine were a great help, both are very knowledgeable about available products
-
April 2022 by Dale Nelson
The drive up tellers are very good, efficient, and friendly!