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February 2024 by Corey P.
I ordered online an acrylic shower kit for a customer of mine. Online order was not working so I went into the local store to order and the order took about 45 minutes and HD was wanting to ship only to a home address. My customer is handicapped and shipping to my home was not an option as packages are constantly being stolen. I work almost 7 days a week at 10-12 hours a day. The clerk had the kit shipped to my store scheduled for feb 3rd. It arrived Jan 29th. I received 2 emails, text, HD emailed my wife and called me that day to come pick it up. A bit aggravating on notifications for an early delivery. I arrived to pick up the shower kit and it was missing the back wall portion, so I returned and it took an hour and 20 minutes to determine the store had a back wall in stock. It was never shipped and it would not have been shipped to a home address anyway. #1 Failure on HD part. I took the kit to the job for a quick 2 day instal and two of the walls were damaged. So I returned to my local store at 9:30am to figure out what to do as my handicapped customers shower has been completely removed. HD. wanted to order a new one at a 2 week delay on feb 12th. Then we found an in stock item in Longmont. I then drove to Longmont to get a new kit. This store was blocked on every isle boxes, carts, forklifts, on every isle I was attempting to go down to get to what I needed. An associate found the remaining kit and had to get a forklift. We had to move the kit 4 isles away to inspect the product as there was no room on any isles. I was unable to get a cart down the isles so I had to drag the box all the way to the contractor check out. As I was doing this I ran into a Steele column navigating the obstacles and got hurt. I've been working with back pain for two days on this. I did not get back to the job site until 3:30 Monday afternoon. My employees went home and I have lost all profit and am negative on this job over this. The original HD gave me $150 off however I am behind an entire day, $640 in employee wages, hurt in your store from the unorganized mess and $150 is supposed to make it better. I am absolutely disgusted with HD. The service is gone, and too many people with their hands tide. I give HD negative 10 stars and going else where. Corey Pulaski SBS LLC
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November 2023 by Hans F.
Do not order anything from Home Depot. You can order, but pick up takes an hour or two and it's super frustrating waiting in line with 8 returns in front of you. Go to Discount Builders, they are great!
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October 2023 by Michelle A.
I used to pass a Lowe's all day to go to Home Depot due to the amazing customer service, however over the past several years (at least in the Denver metro area) Home Depot had lost its customer service touch and I would go wherever was closer. My experience at the Home Depot in Longmont today exceeded my expectations. It's inherently intimidating to walk into a hardware store as a woman, however I was stopped/greeted, and asked if I needed help by no less than 4-5 people during my short trip around the store. Not only that, the associates seemed not only happy to provide assistance, but eager to make sure their answer as far as the location of something was accurate by inquiring with a nearby associate when needed. And it wasn't just me... I saw several other people being helped. THIS is the Home Depot I remember and feel so welcome to. Thank you Home Depot Longmont for such an amazing experience!
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October 2023 by Josiah M.
It's pretty easy. I bought a Homax 32 oz. White Tough as Tile Aerosol Tub, Sink, and Tile Refinishing Kit. Took it to a job. The first can spit paint all over the tub. The second can was so feeble pressure-wise, I knew there was something wrong with it. Stopped the job, drove back to Home Depot with receipt, swapped product, took it back to job, and the can didn't spray at all - nothing came out. Stopped the job again, took the product back, got a refund, drove to Lowe's, bought Homax 32 oz. White Tough as Tile Aerosol Tub, Sink, and Tile Refinishing Kit. Drove to job, the kit worked fine, mission accomplished. I know the people who work at Home Depot didn't personally screw up the cans of glaze I bought, but three strikes, you're out, bub. Nice people, though! Some really good people at Home Depot. Also some really dark, disturbed, slow, angry people at the paint counter. I didn't take it personally. The woman is nice. The two dudes that work there need to find another job. They don't care if you come or go, live or die, shop there or don't shop there. They need name plates reading "Eeyore" and "Louie DePalma." I'll go there if I need a screwdriver, though, and that's it.
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October 2023 by Joshua F.
Waited at the pro desk for like 15 minutes while Jonny checked every social media outlet possible on his phone. Making everyone feel like Home Depot just doesn't care about its customers. The picture I took of him looks good on your website. have a great day.
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October 2023 by Angeline M.
We needed coconut coir and they had it stored up on a pallet because it wasn't the season for it. The woman working insisted on pulling it down for us. All that work and they're only like $5 a pop. So nice!!
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September 2023 by Thomas K.
A younger associate absolutely, royally fucked our order. Since receiving the wrong parts, and managing to pay for a tub that doesn't exist (as a sku, even, though it's being proudly displayed) we've made approximately 6 trips to be refunded. We've spoken to multiple incompetent managers, and on our last visit was issued a ticket for IT. We've returned the product, the company picked it up, I've seen it on site, and yet we've still not been reimbursed. I'm filing with the BBB, and leaving 1 star reviews everywhere possible until this illegal problem is resolved.
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August 2023 by Catherine G.
If you want the run-around, come here. Placed an order for a new front door with sidelights in April. Waited until mid July to receive the door. Home Depot received the door and sat on it for 2 weeks, never contacting me to let me know it was in. I started receiving messages from their installer asking when they could come install the door. I called Home Depot several times trying to get them to work with the installer to get things taken care of. Finally, after no results, I had to ask for a manager who scheduled the delivery of the door to my house. The morning of the delivery, I received a call from Home Depot saying there was a ding on the door, but they would deliver it to me, and I could decline if the door wouldn't work for me. When the delivery team arrived they showed me the door, which had a gouge in the middle of the frame. This wasn't going to work for me for an $8000 door. So I declined and the guys took the door back to the store. I then called customer service to let them know, and they said they'd call me and refund me (I didn't want to reorder and go through all this again) once the door had been processed as received. I was supposed to receive a call later that day, but still no call two days later, so I called and couldn't get through to anyone and was disconnected twice. I decided I would have to get this sorted out in person. I went to customer service today and told them who had been working with me. The gal told me that lady wasn't in today but would be in tomorrow. I said I needed to take care of it today and didn't want to come back down tomorrow. Then shortly after, that exact lady I was talking about happened to walk into the customer service area. Anyway, the first gal got a manager to come over and help me. The lady who was supposed to call me said the door hadn't been received back to Home Depot. Then after I shared more details of the delivery story, she remembered the door had indeed been received. So I could finally receive my money back. They asked if I wanted to reorder the door. Ahh, no thank you. I would rather pay a little more to a company that isn't going to jerk me around. So back to square one.
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July 2023 by Lois S.
I had a great experience buying garden soil early this morning. No less than 4 people helped me. One with information, one pulled the cart (heavy), one checked me out, and one loaded the soil into my car. Every one of these people was helpful, cheerful and very kind.
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June 2023 by Clayton R.
It's just impossible to get anyone to help you here. I worked at the Home Depot for six years, I know it's a slog. But you don't have to be a p**** about it. Asked someone to get me an item that should have been in stock in garden, you'd have thought I asked for a kidney. Good luck finding anyone who knows anything about plants, or planting in Colorado.Came back to get a paint match and watched the paint associate take ten minutes to figure out the person she was helping just wanted color swatches. Yawn, I'll go somewhere else.
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May 2023 by Jill E.
I'm updating my previous review, because today, I found the Owner's Manual for my Ryobi electric mower. It was hidden in the compartment where the battery and key are inserted to run the mower. However, without the printed copy of the manual I was given at the Boulder Home Depot, I would never have discovered anything, including how to put things together or operate it! Honestly, the extra star is for the 3 people who helped me out here at Customer Service. They are worth 5 stars, for doing what they could for me, but sadly, I didn't get their names to give them their due shout-outs.
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September 2022 by Megan R.
DO NOT DO NOT order a flooring installation at this location. They took $2800 from me in June, lost my order several times, sent an installer out to rip out my floor, and said they can't come back to install the new floor for three weeks. Surprise surprise when I asked for my money back they said it'll be weeks longer. I have no flooring in my home and now can't afford to hire new installers. Thanks Home Depot, I'm much worse off than I was before.
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May 2022 by Dan T.
What was once a reasonably good store has become a frustrating disappointment. The isles are devoid of employees. Impossible to any help. Get someone to call for a department person, wait 15 mins for someone who knows nothing. I recently bought a place in Phoenix, and the Home Depot there had actual staff, in the isles, and they know things. This Longmont store needs new management. Shelves are in disarray, inventory is never correct, and the staff are indifferent and not knowledgeable. A waste of my time to shop here.
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February 2022 by Mike J.
14 days and counting without countertops/sink/water in our kitchen. Quartz countertops were not cut properly, and 14 days later still have no information from the Longmont Colorado Home Depot on the status of the situation. Numerous calls to the store, plus a few in person visits, and nothing has been resolved. All we are told is, the regional manager has been emailed about the situation. How about picking up the phone and making some calls. Well, they said email is the only way to get ahold of him? Pretty sure after this fiasco gets resolved, I will take my business elsewhere.
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June 2021 by Bob Jones
The management team at this Home Depot is horrible to its employees. The store manager Kris is a huge dick and his management team are aholes. They treat employees worse than prisons. They don’t have soft skills that would make them effective leaders. They need sensitive training. The store manager is also a racist. They ran off the only good asm they had. He left to another store. This place needs N over haul. Unfortunately this store is a high volume store so Home Depot exec management won’t do anything because profits trump effective leadership and monthly bonuses.
