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February 2024 by Corey P.
I ordered online an acrylic shower kit for a customer of mine. Online order was not working so I went into the local store to order and the order took about 45 minutes and HD was wanting to ship only to a home address. My customer is handicapped and shipping to my home was not an option as packages are constantly being stolen. I work almost 7 days a week at 10-12 hours a day. The clerk had the kit shipped to my store scheduled for feb 3rd. It arrived Jan 29th. I received 2 emails, text, HD emailed my wife and called me that day to come pick it up. A bit aggravating on notifications for an early delivery. I arrived to pick up the shower kit and it was missing the back wall portion, so I returned and it took an hour and 20 minutes to determine the store had a back wall in stock. It was never shipped and it would not have been shipped to a home address anyway. #1 Failure on HD part. I took the kit to the job for a quick 2 day instal and two of the walls were damaged. So I returned to my local store at 9:30am to figure out what to do as my handicapped customers shower has been completely removed. HD. wanted to order a new one at a 2 week delay on feb 12th. Then we found an in stock item in Longmont. I then drove to Longmont to get a new kit. This store was blocked on every isle boxes, carts, forklifts, on every isle I was attempting to go down to get to what I needed. An associate found the remaining kit and had to get a forklift. We had to move the kit 4 isles away to inspect the product as there was no room on any isles. I was unable to get a cart down the isles so I had to drag the box all the way to the contractor check out. As I was doing this I ran into a Steele column navigating the obstacles and got hurt. I've been working with back pain for two days on this. I did not get back to the job site until 3:30 Monday afternoon. My employees went home and I have lost all profit and am negative on this job over this. The original HD gave me $150 off however I am behind an entire day, $640 in employee wages, hurt in your store from the unorganized mess and $150 is supposed to make it better. I am absolutely disgusted with HD. The service is gone, and too many people with their hands tide. I give HD negative 10 stars and going else where. Corey Pulaski SBS LLC
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January 2024 by Jinhun Cho
Fast shopping is possiblevery friendly
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January 2024 by Bob Stone
Helpful finding plumbing parts
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November 2023 by Ari gil
Workers here will simply ignore you. Even if you are saying "can I get some help?" One worker even looked passed me when I asked for location of Spray paint, and another took priority over the woman next to me who shouted "I was here first." When she clearly wasn't. But hey let's help the well to do white lady first! Not cool guys.I know one shopper like me doesn't make a difference, but I'll take my business elsewhere when possible...At least the checkout girl was pleasant...
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November 2023 by Faith Demetroff
Purchased 3 sets of dinnerware thru home depot/ Elama Market Finds. Ordered 11/16/23 - delivered 11/20/23 and nothing was broke. Customer Service very knowledgeable and accommodating.Even loaded them in my car for me!
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November 2023 by Billy Roberts
Number of checkout lanes open: 0Number of employees standing idly in front of self-checkout, paying no attention to the customers who are acting as their own cashiers: 5
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November 2023 by Leslie Wollenweber
Went to buy blinds where you can cut to fit. Asked for help and guy said he will send someone over 15 minutes later still no help. Found another associate asked for help in blinds. She made announcement. No one came after 10 min. Associate called manager to come. No response. Went to customer service associate called manager said no one available today to cut blinds. 45 min on Saturday afternoon and not even a manager would respond. Will never set foot in this poorly run Home Depot again!!!!!!
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November 2023 by Michelle Amacker
I used to pass a Lowe’s all day to go to Home Depot due to the amazing customer service, however over the past several years (at least in the Denver metro area) Home Depot had lost its customer service touch and I would go wherever was closer. My experience at the Home Depot in Longmont today exceeded my expectations. It’s inherently intimidating to walk into a hardware store as a woman, however I was stopped/greeted, and asked if I needed help by no less than 4-5 people during my short trip around the store. Not only that, the associates seemed not only happy to provide assistance, but eager to make sure their answer as far as the location of something was accurate by inquiring with a nearby associate when needed. And it wasn’t just me… I saw several other people being helped. THIS is the Home Depot I remember and feel so welcome to. Thank you Home Depot Longmont for such an amazing experience!
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November 2023 by Victoria Harvey
i need to rent a truck, and am told “we’ll, we don’t have any right now”. so i am trying to find out when would be most chance to rent one if i’m flexible? “we don’t have any right now”…. finally i ask the right question to find out they never have any! don’t bother! you have to go to Boulder or Louisville. But they’ll never tell you that up front. really not helpful.
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November 2023 by Paul Grisdela
When we moved into our present house in Longmont we bought lots of big-ticket items here. Range, refrigerator, water heater, air conditioner, etc. etc. Got good deals and appreciated the free delivery, set up, and haul-away of the old appliances. Bought minor items since but I'll forever be loyal to Home Depot for their helpfulness.
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November 2023 by Hans F.
Do not order anything from Home Depot. You can order, but pick up takes an hour or two and it's super frustrating waiting in line with 8 returns in front of you. Go to Discount Builders, they are great!
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October 2023 by Michelle A.
I used to pass a Lowe's all day to go to Home Depot due to the amazing customer service, however over the past several years (at least in the Denver metro area) Home Depot had lost its customer service touch and I would go wherever was closer. My experience at the Home Depot in Longmont today exceeded my expectations. It's inherently intimidating to walk into a hardware store as a woman, however I was stopped/greeted, and asked if I needed help by no less than 4-5 people during my short trip around the store. Not only that, the associates seemed not only happy to provide assistance, but eager to make sure their answer as far as the location of something was accurate by inquiring with a nearby associate when needed. And it wasn't just me... I saw several other people being helped. THIS is the Home Depot I remember and feel so welcome to. Thank you Home Depot Longmont for such an amazing experience!
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October 2023 by Josiah M.
It's pretty easy. I bought a Homax 32 oz. White Tough as Tile Aerosol Tub, Sink, and Tile Refinishing Kit. Took it to a job. The first can spit paint all over the tub. The second can was so feeble pressure-wise, I knew there was something wrong with it. Stopped the job, drove back to Home Depot with receipt, swapped product, took it back to job, and the can didn't spray at all - nothing came out. Stopped the job again, took the product back, got a refund, drove to Lowe's, bought Homax 32 oz. White Tough as Tile Aerosol Tub, Sink, and Tile Refinishing Kit. Drove to job, the kit worked fine, mission accomplished. I know the people who work at Home Depot didn't personally screw up the cans of glaze I bought, but three strikes, you're out, bub. Nice people, though! Some really good people at Home Depot. Also some really dark, disturbed, slow, angry people at the paint counter. I didn't take it personally. The woman is nice. The two dudes that work there need to find another job. They don't care if you come or go, live or die, shop there or don't shop there. They need name plates reading "Eeyore" and "Louie DePalma." I'll go there if I need a screwdriver, though, and that's it.
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October 2023 by Joshua F.
Waited at the pro desk for like 15 minutes while Jonny checked every social media outlet possible on his phone. Making everyone feel like Home Depot just doesn't care about its customers. The picture I took of him looks good on your website. have a great day.
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October 2023 by Angeline M.
We needed coconut coir and they had it stored up on a pallet because it wasn't the season for it. The woman working insisted on pulling it down for us. All that work and they're only like $5 a pop. So nice!!