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June 2023 by Liz tv
I'm generous enough to give this branch in Longmont a One Star, but it should only deserve a Zero Star! I received a promotion of $400 cash bonus in the mail if I open a new checking account as a new customer. I went to the branch, met the branch manager named Martha Todman. I handed her that paper promotion. She opened the account for me, and I deposited the required amount. She promised me that everything looked good and told me to wait for the cash to be deposited to my account within 90 days if I keep my balance of $1000. I did not receive the cash bonus, so I contacted her, but she asked me to email her the promotion paper and I did. She told me to wait again because she had to find out what was going on. I waited then also emailed her again asking for the status. She told me that she was still working on it. I tried to be patient and I trusted her, so I waited until the beginning of May 2023, I emailed her again, but she never responded. It's been over 6 months, no status, no resolution, no communication from her. Customer service kept telling me that they could not help because I opened at the branch so only Martha can resolve the issue. Unfortunately, I cannot keep waiting because of her lie so I had to withdraw my money and closed the account. I cannot trust this branch and this bank. I never can work with them, and I don't recommend anyone to go through the hassle as I did.
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December 2022 by Carolina W.
KeyBank has exceeded my expectations for both business banking and for personal banking. They have amazing incentive offers, fantastic customer service and I like the online format and options. It's so much better than the big bank I had my personal account with and a smaller one I had my business account with. I highly recommend it to anyone who wants a good product and efficient, friendly, responsive service. -Carolina
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October 2022 by Janel Campbell
I have been with this bank for 6 months and had a little problem at the beginning but it was resolved real quick. Whenever I go to the longmont branch the people are all so nive and helpful
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September 2022 by Carolina Weaver
I have banked at several banks in CO for both Business and personal and Key Bank is far and away my Favorite. I can't say enough about quality service from my initial phone call to how being a bit late to my appt. of how well, efficiently and kindly I was treated. The rates, promotions, programs, and website are just the best. I thought Chase had the best convenience features on their website, No: Key Bank does. Yet: what I value even more is the exceptional human touch, business knowledge and features to make it easier to do business well. Things have been tough lately for small to medium businesses. These features are like finding water in a desert. Thanks, Key Bank. May every representative be like Martha: you are amazing! Well earned: Gratitude & Respect from me and company to yours.
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January 2022 by Deanna Stevens
I'm getting charged out the as for things I've canceled. I've used their wellness services, I've made sure everything is in order, and THIS MONTH ALONE I've been hit with over $300 in overdraft fees alone. Most for charges that customer service said were not even posted??? This is absolutely unacceptable.
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February 2021 by Shilo Cass
Andre is my favorite! My husband has been a long time customer of key bank with nothing but a positive experience so I decided to make the switch from a credit union over to key bank and open a checking and savings account. Andre helped me get my account open and I was in and out within 45 minutes.Post opening the account I experienced a bunch of technical problems with being able to get into my online banking, while I can’t provide the 1-800 customer service representatives a five star review, Andre was right there with me working to get it resolved. He reached out to the back office, the 1-800 online banking department and myself until the issue was resolved and I was able to get logged in. He was a tremendous help in getting the issue resolved and I give him an A+ for helping me get an issue figured out that was outside of his department. He was my miracle worker in being able to resolve the problem I had been unable to resolve via the 1-800 number over three days.Andre has a great sense of humor, is super personable and knows his bank. If anyone needs a bank I highly recommend working with Andre!
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January 2021 by Mike Hindman
Dan is the man. If you need a good bank and great banker, go see Dan at Key Bank. He will take good care of you.
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December 2020 by Neil W
The below review is my Original, but here is an update. Now I have also been helped by Bryant he helped me open a Credit Card, and a second checking account. He was also wonderful to work with.(Original) I opened a Checking Account and a Credit Card with the help of Dan, the manager, at this branch. He was so wonderful to work with and has been really great helping me. I would recommend anyone looking to open a new bank account to talk to Dan at Key Bank. Thank You Dan.
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November 2020 by Micah Davidson
Here a fee, there a fee everywhere a fee.
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June 2020 by Bat Phone
Andre is a great resource at this branch. He knows his stuff and is extremely helpful for my business accounts. Highly recommend working with Andre
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January 2020 by Jesse Perumean
Waiting for way too long to make a simple deposit. Hire more people to work on a Friday.!!!
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January 2020 by Tom tom
Nothing but good things to say about this branch. Its so funny to read some of the other reviews. If people knew how to manage there money better, holds, fees and such would not be an issue. Grow up!!
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October 2019 by daniel camarillo
1 star is to high
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September 2019 by Nichole Lee
Threw of the employee's we received service from failed to provide honest information and important information. There was one gentleman there that was very kind and helped a friend close her account without question or pressure to keep it.
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September 2019 by Glenn Curry
Andrea was very nice
