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October 2023 by Adrian Mondello
Pro services is a joke. No attempt to communicate, Mistakes cost my company tons. And they don't own up to anything
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October 2023 by Laura V.
Terrible customer service!! We ordered a few things online and it was never filled. Then, I brought 1 unopened item in to return & due to a new policy that's a week old, they can't do it without a receipt. The policy in front of the register still says you can return with ID! And they wouldn't honor that. Then she gave me a corporate number & when I called the number it's a robot that couldn't even send me to customer service!! Ridiculous!! Won't be back to Lowe's.
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July 2023 by Piper P.
My husband and I found a great deal on a refrigerator over 4th of July. We purchased it in store including next day delivery. The next day rolls around and they said it'd be delivered between 8-12. At 11, they called my husband saying that they didn't have it in stock so they wouldn't be delivering it. I had been waiting all morning (hoping they didn't come during my baby's nap). He called the store and turns out they don't even have the fridge we ordered in their system and they actually couldn't get it in. So he went in and purchased a new fridge, however he was told because it was a return and repurchase they wouldn't be able to deliver it to our house. So they sent him home to install it himself. What horrible customer service. I'm so disappointed, the least they could do is make it right when they messed up, selling us product they didn't have and then leaving us to take care of removal and install (which we had paid them to do in the first place). Needless to say, we won't be purchasing appliances from here ever again. Don't waste your time.
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May 2023 by Matthew B.
Let me share the saga of the dishwasher. We have had a Lowe's card for a while and in general we were happy. Now Lowe's is on my family blacklist. April 13th- dishwasher dies in a puff of smoke. LiterallyApril 16th - head to Lowe's to buy a new dishwasher. Find one we like. April 23rd - Dishwasher is installed. I am guessing it is run for a bit. Not sure, installer left without checking in with me. First load of dishes, error code. Check error, list of things for the installer to check. Call Lowe's "customer service" line. Not much help, but they are sending someone. May 1st - installer comes back. Unplugged, plugged back in. Starts a cycle. He tells me "I don't fix them, you have to call Lowe's." Call Lowe's, wait on hold 45 min. Cycle to customer service a few times. Placed on mute hold. Give up and call back. Get a person who doesn't seem to know what to do because it is going to be another week to get the replacement. No way to expedite this. He says he will call back. I am now 100% done with Lowe's and I decide to call our appliances people for help. (Appliances people get to us in 2 days. Part on order and will be fixed tomorrow. Cracked valve)You would think the saga ends there, oh no. May 5th/6th - someone from Lowe's calls wife gets a call that we need to pay for our order. No clue, she finally figures out they want us to pay for a replacement and another install for a broken product. No, not happening. The Lowe's person says they will check and get back. They call back. We can have someone come get the dishwasher, once it is back in inventory, they will order a new one for us. We decline the "offer" as we have a repair happening soon. Is this done? Nope. May 8th - Adrienne gets a text that our install is scheduled for Friday. I call customer service to cancel the install. Because it seems that the store may be an issue I call the store. I ask for appliances and sit on hold for 23 min. Finally reach a human. I ask for a manager. Three min wait and they come on the line. Not bad for the manager wait. I explain that I want to ensure that there are no orders or issues that will cause more problems. The manager says they are not sure what to do. I try to clarify, the manager starts to say something like, " an install issue we would..." (hold music). I say hello a couple times and wait about 5 min before hanging up. If another call or text about an install from Lowe's happens I am going to the store in person. This is so bad.
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December 2022 by Brody G.
This place used to have the worst service and inventory ever, but they appear to be turning it around! Chris from paint was especially instrumental in making this a 3 star instead of the 1 star it used to be. Chris took a significant amount of time to help me acquire an item (gift) from the top shelf of an isle and then some materials needed for a repair. The items took us all over the store and about 30 min total but he was patient and helpful the entire time. I also had a really good customer service experience where I left something at the self checkout, called, and it was waiting for me the next time I came in. If this trend keeps up I will be updating this to a 4 or 5 in no time!
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August 2022 by William H.
The worst part of losing my home in a fire was dealing with Lowe's in Longmont. Bunch of teenagers employed there who have no business dealing in expensive appliances. First range we received was completely destroyed. Delivery drivers never showed up with the replacement and did not communicate with us. I waited for hours until I had to call and find out that they didn't even have the range in stock. This was after sitting on hold for over 30 minutes. After moving into the house we tried out the dishwasher, which we did not like and wanted to exchange. Customer service was completely useless and refused, stating their 48-hour return policy. The house was a new construction. We couldn't try it until the entire home was completed a month later. Bulllllllllshit company. Go to Appliance Factory, they treat their customers well and actually know what they're talking about.You have to really suck for me to leave a 1-star review, usually I'm too lazy and will deal with what I got.
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July 2022 by Cameron R.
The Lowes employees are great. Unfortunately, the management is using a third party delivery service which is not so great. In fact that service is so poorly managed and unprofessional that we canceled our expensive appliance purchase and we will shop somewhere else.
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June 2022 by Dan T.
Lazy garden center emoyees are zero help. 3 different red vest asked three different questions. None were helpful. An arm wave is the best they could do to point out where an item was. One was wrong, one barely acknowledged me, one just walked away. Hire workers who care and train them better. All longmont retail suffers from bad management. But Lowes garden center is managed worse than most. Hey store manager, you have a problem to address.
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April 2022 by Troy S.
Michael, the manager, at Lowe's went above and beyond tonight in helping us with a fence situation. He listened well, demonstrated compassion and made the situation right for our family. I had happy tears. He has made me a customer for life at Lowe's!
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February 2022 by Kyle F.
I really like Lowes in general for product availability. They often stock the hardware I need when doing projects around the house. I'm not a big fan on the lumber quality, but I could say the same for Home Depot.In my experience, the employees have always been courteous, but not always trained on the department they are servicing when I'm looking for specific items. Also, they are not available in a reasonable amount of time. I find myself having to hunt them down. Again, the same for Home Depot. The point of this review is that, yea, I will continue to shop here, but I'd like more experienced and available folks on the floor.
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January 2022 by Colin M.
This Lowes came in with the trifecta, bad service, bad lumber, and bad stock. I was trying to find a rip fence for my dewalt circular saw that I had already checked was available on the website. I spoke to Mark and he seemed to be busy. He shrugged me off and said," the only thing we have is (this brand) and it's over there." (Not even I finger point.) I wandered "over there." And came to the conclusion that Mark didn't understand what I needed so I decided to look on my phone again. Then he comes over to tell me that what I want is overpriced at $180 and I don't want it anyway. The actual item I need is about $15...very standard piece for a circular saw...I have no X lie what he was saying but it wasn't helpful. Then while looking for lumber that wasn't jacked (good luck) someone actually told me I was in the way because they needed to use the lift in that aisle. Okay. I'm sorry. Finally, while checking out, one of the pieces of lumber didn't have a barcode. I was able to say specifically what it was, 3/4 x 12" x 8' paint grade spruce shelving. No effort to look it up, a second employee comes and says, "how much was it?" I'm not sure...around $20. "We need to know how much it costs." Okay...but I don't WORK at Lowes...so rather than call anyone in the department or anything like that, they had me walk back to the lumber section on the opposite side of the store and take a picture of the barcode. Never coming back.
