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January 2024 by Nancy Harrison
Terrible experience from start to finish. Tried to change my window of pickup; then charged extra for things I was told were included. They told me that the elliptical was going to be taken apart and put back together and it was included in the estimate; while they were bringing things in things marked fragile and labeled to not have anything stacked upon were stacked upon and brought in upside down; additionally, two antique pieces had legs broken-one 1800 secretary desk and a 1900 table. They will tell you anything to get the bid and then change things to charge more and then break things.
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October 2023 by Charlie Day
This company parks their trucks in the entrance of our neighborhood in Longmont Colorado. They make the roadway tight and dangerous because they can’t afford something other than the street parking for 3-6 semi trucks… Thanks for spilling a bunch of oil in our residential streets cause your drivers are too cheap. I truest hope your company goes bankrupt, getting out of our neighborhood would make said neighborhood a safer place.
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January 2023 by Laura Henkle
They were professional.
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November 2022 by Bill Davoren
Complete fiasco from the United Van Line group out of Loveland Colorado. Darlene the Coordinator has not been much help and her manager Scott is unwilling to return phone calls. . Twe weeks after a late delivery still have unassembled box spring and mattress,, two sofas that are not usable or assembled, an electric recliner without a power pack they lost, broken lamp, broken BBQ grill. ALL I get is file a claim,that's going well as I have a house with unusable items. I'll keep you posted on the claim. Customer service and what they promise does not happen.
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October 2022 by Nena McFarland
Movers were professional in both Colorado and South Carolina. Only problem was late delivery.
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August 2022 by Rod C.
We were told by both the North American truck driver and our Longmont, CO North American "Move Coordinator" that our household goods were to be delivered on March 30, 2022. Given "all our goods were picked up in Colorado on March 24 and it is a 2000 plus mile drive to Fort Myers (4 day driving trip), we hustled to drive to meet the truck on March 30th. What caused the delay, was a supposed truck mechanical breakdown in Jackson, MS which both the driver and move coordinator confirmed just so happened to be the drivers hometown (where he lived). What a coincidence! Our goods were loaded on the semi truck along with 2 other families both moving to Florida. Our closing on our home in Colorado was scheduled for April 5th but the buyers agreed to delay closing to accommodate us due to the moving delivery delay. We were told multiple times the truck was fixed and would be one day out. Finally, on April 8, we were told that a "part" was needed to be ordered and installed to fix the truck. One would think a major moving company would not delay delivering 3 household goods by renting another truck to complete the delivery. Finally, they did this by renting a truck to deliver our most of our goods with the driver on April 18th. The original truck never made the delivery. The move coordinator confirmed (we were communicating with her almost daily the delay status) that no delivery would be made on 11th or 12th. So, we flew to Denver closed on 11th and returned on 12th in time for new delivery date which was now on 18th. At no time did we refuse to be available for any earlier delivery date given that our goods as well as 2 other households were according to driver and move coordinator were in Jackson, Ms. There was never any agreement to "hold our belongings until 4/18 at no charge). We incurred unreimbursed hotel and last minute high airline flight charges returning to Colorado to handle our house closing due to their delay. Both the move coordinator and driver confirmed that our 2 king size mattresses were never loaded on semi truck leaving Denver. When North American picked up our goods it was in a box truck to be taken to their semi trailer for loading. Amazingly, they did deliver the 2 king size box springs but not the mattresses. Also, to demonstrate their incompetence, they were unable to assemble our master bed and just left it in our room unusable. Thus, we had no beds to sleep in resulting in 4 hotel stays while they were searching for what happened to our mattresses (still in storage in Denver we were told). We were unable to use all our bedrooms with our unassembled master bed resulting in our daughter canceling her visit until we had use of both beds. Both the move coordinator and driver were shocked to hear the 2 "king size" mattresses were never loaded out of Denver. Obviously, the local Denver people North American hired to pickup our goods in a box truck somehow screwed up on the mattresses. I noticed the box truck had other goods already in it when they started loading ours. Our contract called for a $100 per day reimbursement for delivery delay starting on April 10 thru April 29th for final delivery of all goods. We failed a claim for this delivery delay amount and claim for the numerous furniture items they damaged in the delivery. Yes, we paid extra for their so called "replacement cost" damage insurance. North American only paid a small $400 for the delay (4 days) and only paid for a "repair estimate" which they produced using their vendor - not replacement cost given that some of damaged furniture was beyond repair. Bottom line is we selected North American given they are a national company and had decent reviews vs. the smaller movers even though their move cost was much higher. Our move with this company was a disaster. One would be smart to look at their other major competitors for a multi-state move. Be advised their sister company is Allied Van Lines - so if their customer service is the same, I would suggest avoiding them also. STAY AWAY FROM NO
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July 2022 by Cody Griffin
When I asked for the original quote they told me that depending on the weight the price could go up or down, when in reality it was a set price. The company also hired movers that dropped several of our boxes down a flight of stairs and then never told as if we did not see them from the window. Overall, I do not think we would use them again.
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April 2022 by Luis Corona
Best moving company in Longmont Colorado.♠️♣️ ♥️♦️
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April 2022 by Mary P.
North American promised a delivery window of March 18-22. Our actual delivery was not until March 26. The North American agents who booked and managed our move clearly had no plan to deliver our goods as promised. At no time did North American's agents give us an update as to when our goods would be delivered or a reason for the delay. In fact, it was clear that delivery was worked out with the truck driver well after the goods were picked up and that there was no effort made to deliver as promised. We selected North American because of reputation and promised delivery time. We won't make the mistake of using North American again. (Note: The driver and delivery folks did a very good job).
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March 2022 by Karen B.
Worst moving company we have ever used. We bought insurance, but they refuse to pay for all the damages. They do not answer phone calls or emails - even to the Better Business Bureau. We now have to go back to Colorado to file a law suit for damages.
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October 2021 by J E.
You should read this before signing any proposal with North American- We moved 4 months ago. Our claims specialist and her supervisor have stopped responding to allCommunication regarding the myriad of damaged and missing items that North American has caused us (over a month of unresponsive emailsAnd calls from every contact on the team). The supervisor did not respond to a SINGLE communication. If I could give negative ratings, I would. For the record, we chose the highest level of insurance which we thought would make this process easier in the event we had anything damaged. We were wrong. I cannot envision a single situation in which I would recommend this company / location for a move of any type. I’ve never dealt with a company lacking in integrity like North American.
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June 2021 by Serg “Cheko666” Vazquez
Great guys hard workers
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November 2020 by Mike R
My entire move was pretty much a nightmare. The guys actually loading and unloading our stuff were good. That’s about it.They were late getting there, and then the truck wouldn’t fit thru the entrance of our neighborhood They had to load everything into a uhaul, then take it to the truck. That not only doubled or tripled the packing time. I was charged a “reduced” rate of 1100 extra.They left a bench sitting in the driveway. Unloading wasn’t much better, they only sent two people to unload. Took 14 hours. Many boxes were crushed! And things were loaded only wrapped in blankets, no cardboard. The only reason they got a1, was 0 wasn’t available.
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May 2020 by R Schell
Was ready to give them a much higher rating, but....found that they broke our shampooer when unpacking...they offered $12 in compensation, to replace is $300. Found deep fresh scratches in our hard-wood floors under our last boxes to unpack. They said that the driver said there weren’t any when he did a walk through so denying that claim as well. They also damaged a family heirloom, my grandfathers favorite chair...it’s been almost two months and still haven’t received it back from “repairs”. They started out so good and ended with horrible customer service. Would not recommend or use them again.
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March 2020 by Mike Riley
My entire move was pretty much a nightmare. The guys actually loading and unloading our stuff were good. That’s about it.
