Ross Dress for Less offers a wide selection of brand-name clothing and home goods at discounted prices, ranging from 20% to 60% off department store prices. Many shoppers appreciate the potential to find the latest fashions for their families at lower costs. However, the store has faced challenges with cleanliness and the overall shopping experience, with some customers expressing disappointment in the selection of clothing available. While some reviews mention negative incidents involving unruly customers, the staff consistently receive praise for their exceptional customer service. Despite the occasional chaotic situation, employees are noted for their kindness and willingness to help shoppers feel safe and comfortable. Overall, Ross Dress for Less provides a mix of bargain shopping and dedicated service, though experiences can vary depending on the day.