-
March 2024 by Jason Leyshon
The buying experience was great, the store manager was very helpful and knowledgeable. He worked really hard for us. However fast forward to delivery day. Somebody at the warehouse didn’t check the order and the legs were not shipped with the bed. Now I’m staring at an empty bed frame with a brand new sleep number bed in my garage waiting for parts. I’m not sure if this is the place to vent this but here it is.
-
March 2024 by Sean Blanchard
Stephen was great!
-
February 2024 by James A
Make sure you read the fine print when buying one of these beds. They can be a disaster. There's a 15-year warranty, but it starts dropping off after year one. We're in year four of owning our bed that cost $8k and one side has stopped inflating. We're being asked to pay for parts as a support team is troubleshooting over the phone. It's really unfortunate because the air mattress is the best bed we've ever owned. But after this I absolutely won't buy another one. This is after having a multitude of software problems immediately after purchasing the bed. I ended up disabling almost all of the technology features because they just didn't work. I didn't realize I was purchasing a bed that was going to last less than five years before having issues.Update: Your response is kind, but unhelpful. Just because you think customers should understand the warranty doesn't mean that it was covered by sales people at the time of purchase. Had I known I would be responsible for expensive parts on a ridiculously expensive bed four years after purchase, I wouldn't have bought it. I think you're missing the point. This ownership experience has been horrible. When I called support with issues that no one could solve, they told me to disable the features that weren't working. How am I supposed to feel about a bed that cost this much and I'm being told by support not to use the features? I really thought I was purchasing a quality product, but that's clearly not the case. Oh, by the way, the day I posted this ANOTHER issue popped up. One side of the bed won't lie flat and now one of us is sleeping in a spare bedroom. Again, how am I supposed to feel about this piece of trash when it cost $8k and I can't even use it because of these continued issues?
-
December 2023 by Ellen Brown
Great no pressure visit. Consuelo answered our questions patiently and checked measurements for us. I highly recommend the Longmont, CO store.
-
November 2023 by Melinda Blake
Felt misled by sales person. Sold us a bed, then the bed was installed incorrectly. It wouldn't hold air, the bed rocked back and forth because parts were missing from when they installed and they failed to attach the matress to the bed. The bed felt like a cheap air matress. Went back to the store, the sales associate acknowledged that the bed did not work for them either. Not sure why he sold it to us if he knew it was a bad bed. Now we have to pay 250 in delivery fees to get the "100 night trial" redeemed. Dont buy a bed here.
-
November 2023 by Kara Anaya
I’ve read somewhere not to give 5 stars because people skip those reviews. Well I’m going to do it anyway. Our experience was so amazing that it deserves 5 stars. We came in for pillows, but have secretly wanted a bed for over 4 years. We were greeted warmly and given just enough of attention without feeling pressured.After browsing around a bit. We were asked if we would like to find our sleep number. I remember laying down on a bed with a tv above us. I joked with my husband that we should put our tv over the bed. Then the salesman, Stephan, adjusted the each side until my husband and I found our number.Then he put it all the way to 100 and showed us thermal imagery of our backs on the bed. Where it was too hard was bright red. He adjusted each side to the sleep number we had selected and BAM the red disappeared and we could feel the pressure points dissipating as well. I looked at my husband and he looked at me. We knew it was time! ❤️
-
November 2023 by Jim Gilmore
Very knowledgeable, friendly, and helpful staff. Great experience.
-
September 2023 by Mark Langhoff
I went to Sleep Number because I had one of their beds before. I went in to purchase a bed to last with comfort amenities to help as I sleep and get older. The staff was friendly and very helpful.
-
August 2023 by Eileen Newman
I was able to use my reward points to purchase a new set of cotton sheets for my Sleep Number bed. Dennis was knowledgeable, proficient, and friendly. I look forward to more restful sleep and comfort.
-
April 2023 by Danielle Wilbanks
Great experience at the Longmont Sleep Number store! I had what I needed firmly in mind already (new pillows) and Stephen was super helpful and never attempted to distract me from the pillows. Stephen was also very knowledgeable the options and I left with two duck down pillows which we absolutely love!
-
January 2023 by Melissa Davis
Staff called to let me know a credit that I had was about to expire and what the sales were... super helpful folks. We LOVE our bed and recommend it to everyone we know looking for a bed
-
September 2022 by Sandy Young
We had such a good experience at this store. The salesperson (Charlie) was top notch and good-naturedly put up with our slightly unruly grandkids while walking us through all of the features and helping us find the right bed for us. We decided later to change from a queen to a king, and their customer service representative was also easy to work with and quick to change our order. I would highly recommend them.
-
December 2021 by Darque Vixen
Every part of our time within the shop the people were professional, courteous, answered all our questions and went aboveboard to assure we were satisfied with our purchase. A+ all around.
-
August 2021 by Julia Berry
From the moment I walked into the front door a representative welcome me in. Ask what I was looking for in a new bed. I told them what I wanted and why. They set me up in a bed, found my sleep number right away. Then they had me try out several other beds and how they worked and what each bed offered . I even watched a short video. I’ve already recommended several people to just go in and try the beds out. I felt no pressure to buy, I didn’t feel rushed and I tried out several beds twice. When I decided on the right bed for me it was a very timeless process. Now I’m just waiting for my bed to arrive.Thank You
-
August 2021 by Wicked Lowki
Busy place. Can't give it 5 because the SM had only 1 person working that day. Service was good, considering she was the only one there.
