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December 2023 by Stephen Gray
The people at this store, from experience, are so unwilling to help. They just tell you what they think and don't even really look into solving your problem.
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October 2023 by J C
Wow, if the person working tonight is the only level of qualified worker T-Mobile can hire, the world is in sad shape. I came in and asked if they had Samsung phones, his response, "so... are you looking to purchase a phone?"I cannot imagine how he would respond if a customer had a question any harder to understand. I advise you to turn and run away, as did I.Two stars because they actually had the phone I wanted to look at, but take a guess if I'll buy it at this location, or ever go in there again. "Here's your sign"
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October 2023 by Tim Terry Ross
Very helpful staff. Knowledgeable, kind, in helping me transfer data etc to new phone. Thank you
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August 2023 by Josue Martinez
I walked into the store at 7:10 pm on monday August 21. The employee named Tony told me that he couldn't help me. I wanted to add a new line to an existing account and also merge 2 other accounts together. He kept repeating himself just call customer care over and over. He said just call them cuz they probably wont charge you but we will. Yet he couldn't help me but said if he did it he would charge? Doesn't make any sense but anyways i got no help.
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August 2023 by Craig Francis
We were trying to address an issue where our bill was about $50 higher than it should have been. It was obvious what went wrong. Miguel could not figure it out despite having us walk through the bills with him and explaining it slowly and clearly. There was no manager, so the store was impotent to help anyway. At our request, Miguel called another store to see if they had a manager and talked disparagingly about us with the representative from the other store right in front of us. Disgusting experience.
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July 2023 by Kalei Corrington
Carlos is awesome! I always have him as a salesman when I’m at this location. I know he’s honest and gives me a chance to make my own decisions without being pushy!!!
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July 2023 by Royce Bruggeman
Don’t go here! Go to the store on Hover! This is not an actual t-mobile store it’s a third party rip off. And Bs customer service. They wouldn’t sell me a watch because I was upgrading and not starting a new line. After talking with customer service this is not the policy and not allowed. They only said that because they get more commission with a new line. Not cool…. I’ve been a customer for over ten years too. Moises was working and another two guys, they all lied. Such poor performance don’t go here!
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June 2023 by Angela
I went in to get my phone upgraded so I could walk out with a new phone. The guy "helping" me either didn't know what he was doing OR was trying to upsell me (probably the latter). He wouldn't upgrade me to just a phone, he tried to add on other equipment and wouldn't tell me about all the promos going on, even though I asked. After about 20 minutes of nonsense, I lost patience and left. I upgraded by myself online in 10 min, but I now have to wait for my new phone in the mail... Not impressed.
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January 2023 by Tom Crosman
Bought a new Pixel 6A from Tony. He guided me to this phone after I mentioned my hearing aids. This. Phone is fantastic. I can only express my to Tony for the best phone have ever owned.Way better than my on Galaxy S6 ever was.
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January 2023 by Joanna Dunham
I hate having to go into a phone store, frankly.For a few reasons, I had to go by today. Tony was absolutely awesome and helped my non-tech-savvy self set my new phone up. Thanks Tony, you rule.
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January 2023 by Todd Burge
Did a device trade in and customer service told me I could drop it off at the store. I showed up and they refused to take it because of some system problem. At least a manager could have put a note on it and kept it for a couple days until their system was up and ready to take it. It would have saved me 40 miles round trip to come to this ridiculous business. I'm going to start shopping for a new carrier. Maybe I'll try that mint mobile.
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December 2022 by suzan fleck
I have waited a few days to write this review, as I take feedback seriously. I got online to check to see other people's experience at this store and was absolutely stunned at the high reviews.My experience with Tmobile customer service in the Hover location (and others) has always been friendly and top notch.I went to 17th/Main for the convenience of the location that day.Worst customer service experience I have had in a LOOONG time.I was the second customer in the door Saturday morning as I had had an accident with my phone and I run my business through my phone, so it was urgent that I get a replacement asap.I stepped into the store and walked up to the desk, hoping for the same friendly welcome I have always had.Unfortunately, Moises was utterly uninterested in helping me with my phone replacement. He asked me how he could help, while looking over at the other employee (who was helping another customer). I wasn't even sure he was talking to me.He did not make eye contact during pretty much the entire time I was there. Half the time he was talking to the other employee while he was midsentence talking to me. As other reviews have stated, rude. Never any sorry, excuse me, etc etc.He seemed put out that I would ask help placing the claim on their app, as my phone screen was smashed and difficult to get to respond.And finally, just put me on the 800 customer service line. The insurance company was far more helpful than Moises and connected me with the Loveland store, which was all I asked him to do.45 minutes later, I could have just driven to Hover Street and received FAR better service. I will be sure to do that from now on.Don't waste your time here.1230 S Hover Street at Village at the Peaks. Go there.
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December 2022 by Lotus Conjurer
Fantastic service. ? I finally had hope, filled with confidence, that the unique issue I was having with my phone was being resolved. The representative I worked with helped me with utmost care and courtesy and made me feel welcome to return. I am happy to say a new phone is on its way and all I can say is Hoo-ray. ?Bravo Diego ?
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November 2022 by Allie Davies
This T-Mobile location is one of the best I've been to. I am highly impressed with all of the employees but specifically Luis and Moises. Moises is always helpful and today Luis went above and beyond to help me with my situation. Great job - these type of employees are few and far between these days.
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October 2022 by Romy Dao
Everyone that I have talked to at the Tmobile in Longmont on Main Street are very nice and helpful. All of the experiences I had were all positive. Thank you Luis, Miguel, Moises, and Tony for always giving great customer service. I appreciate all of your guys help! I highly recommend going to this location because all of the workers there are very helpful, kind, and patient.
