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February 2023 by Leah Tanaka
When we arrived, they had us down for next month instead of this month (our confirmation email shows Feb, not March). So we had to drive across town to pick up the trailer. At first their system wasn’t showing the size we reserved, so they were going to charge us extra for a larger trailer. Luckily, they did have the size we reserved, but when we got it home we realized it was locked shut with a padlock. Called the uhaul place we got it from and the guy said “do you have bolcutters? Just cut it off. Someone returned it like that so I don’t have a key.” (Meaning they hadn’t checked it or cleaned it and for all we knew the trailer was full of something maybe benign or maybe illegal.) We we’re on a time crunch and couldn’t go back, so tried to use bolt cutters as suggested by the uhaul employee - which ruined a $50 pair of bolt cutters since we realized after the fact that it must have been a hardened lock. So then had to spend 10 minutes with a dremel to get it open- thank god we had one. Should NOT have to do this when we spend hundreds of dollars for a truck. No apology or anything from the employees. Very disappointed.
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October 2022 by Lynne Wilken
Customer service agent was kinda rude. But the agent who met us at the location was very nice.
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September 2022 by Mayra Hernandez
The gentleman was kind enough to let me drop off my U-Haul last minute.Quick and easy. Great customer service.
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May 2022 by Holly N.
The owner is amazingly helpful. Grateful for all he did to make my move easier. I will always rent from here!
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April 2019 by Nanny Busic
Great customer service from Frank!!
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March 2019 by Stephen Gray
Got us in and out fast and friendly too
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October 2017 by Conner L.
Trash place they can't seem to find reservations and they charged me for gas even though it was on full don't waste your money here
