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January 2024 by Tiffany Hawkey
Twice Brie added a protection plan to our bill without our approval. The second time she said the fee was for a warranty tire. We are waiting for the refund. Brie told us our only option was to buy new tires, when there was another easy solution that saved us $600. I don't mind investing in tires, but throwing out tires that are 18months old made me question them. I do not recommend this business. We won't be going back.
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January 2024 by DV G.
Big O is in the business of selling tires. If you come in for a repair they will say you need new tires. 15k on new Michelin tires. One tire had a slow leak and was told that all tires should be replaced.
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January 2024 by Thomas
Great Store! Fixed my tire for free the same afternoon I brought in my car.
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January 2024 by Anna Beyers
I came in because I was shopping around for tires. Bre was the one assisting me and she was awesome! She was super friendly and really knowledgeable. I had a great time talking to her, and she taught me a thing or two about tires. She made me feel very comfortable as a woman shopping for tires. I recommend asking for Bre if you go to this location!
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January 2024 by Jason Smith
Bre at big o always takes care of me in a professional and efficient manner I appreciate her soooo much
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January 2024 by Max Clark
Really love this place. They have helped me select two sets of tires now for 2 different vehicles, and they are always helpful when needing extra advice. They have helped me with fixing leaks, as well as installing new rims on a vehicle. A special shout-out to Melanie (Mel) who seems to always be the person helping me out - always greeted with a smile and well informed on the status of my vehicle while it's getting serviced. Makes coming into this place all the more great! Thanks, Mel! Oh, I live in Boulder and will still go out of my way to come here.
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January 2024 by Susan Tower
Big O did a great job of quickly fixing my minor tire emergency within a few hours. Bre was fantastic. Thank you!
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January 2024 by Jamie Fodness
Trev was a huge help and made a stressful situation much better. Thank you!
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January 2024 by Melissa Terribilini
Bre was awesome. Very helpful and knowledgeable. Definitely will be back!
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January 2024 by H. Bridget O'Keefe
Awesome service! Prompt, super helpful, and friendly!
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December 2023 by Barry B.
This location and it seems the company doesn't really care about their customers. Neither does the manager at the store. The store stripped the lugnuts on a tire and refused a refund. Their warranty department said, why are you coming to us? It was the store's fault. For a $50 refund, the guy was following policies rather than having satisfied customers. Don't bother going here...you are pressing your luck.
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December 2023 by Garth Sundem
Dave at Louisville, CO Big O did a great job fixing up a puncture and getting the donut and all tools back in perfect place. Thanks!
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December 2023 by Kristine Kleindienst
We love this location and it is worth the extra 10-15 min drive.We tried 2 other tire shops close to us and they refused service on a low tire. I leave tomorrow morning for a work trip so we desperately needed repaired. We called and they said sure bring it on in. They fixed it quickly and with a smile. Now that’s service!
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November 2023 by Jeff V.
I have been a Big O customer for many years, as has my wife and extended family, patronizing Big O businesses around the Boulder/Denver area. I have had good experiences at the Louisville Big O in the past, but my most recent experience was enough to turn me away for good and inspire me to make my experience known to others to save them similar headaches. I brought my car in for a simple tire swap, having my snow tires installed. They got me in right away on a busy Saturday going into the Thanksgiving holiday and got the work done faster than expected. The service technician was friendly and helpful. However, the following day, I noted that one of my lug nuts was missing and upon closer inspection, noted that the lug bolt was sheared off. I vistited Big O immediately Monday morning to bring this to the attention of the store manager (David), who took zero responsibility for their actions. Having worked in customer service at various capacities much of my career, I was astonished by his unwavering deniability. His response was "well, too bad, you are on your own, not our fault". Meanwhile, my options are to pay the dealer $240 to fix it or fix it myself. Additionally, I noticed they severely over inflated the tires to over 45 psi (though they had 31-32 psi logged on my invoice). Use caution when dealing with this Big O!
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November 2023 by Andrew Iwersen
The young human working inside that appears to be a woman……is less than pleasant. I won’t ever go back. The communication skills fall way short of customer service standards. I’ll take my business elsewhere.