The Costco Vision Center is known for its excellent customer service, with a staff described as kind, respectful, helpful, friendly, professional, and knowledgeable. They provide smooth and easy appointments and are noted for going above and beyond to assist with adjustments and repairs, making glasses feel like new. The process of selecting, ordering, picking up, and adjusting new glasses is reported as very easy and well-supported. While the broader Costco warehouse can be busy with long checkout lines, the optical center staff receives consistent praise for being incredibly helpful and providing excellent service, contributing to an overall great experience.
I purchased a pair of glasses at the Marshall Road Superior, Colorado optical department today. Everyone was very helpful and informed. A special shout-out to Beth, who guided me back to see if I'd left my cell phone at the desk, as I didn't know how to return on my own.
December 2024
My doctor was Dr. Nicholson and she was so kind and quick. She listened to me and made my eye appointment super smooth and easy. Also the check out people were really nice too. All around great
September 2024
I was at the Costco Optical in Superior CO today. Chris was very informative and helpful. With his friendly assistance, I was able to pick out my frames and be on my way in about 20 minutes. Thank you Chris.
