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September 2023 by PoisonIvy 2017
I bought a Cotopaxi Baltac backpack and I couldn't be happier! I got my item incredibly fast and I loved the backpack. I would definitely recommend EarthHero to anyone looking for quality products and insanely fast shipping!
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July 2023 by Margaret Power
I was so excited about getting these products. But even though I ordered them I never got them. After waiting a month or so I wrote to them to ask when they were going to ship them. They told me they had and they had been delivered. I said I had never received them nor had I received any notification they were being shipped nor that they had been delivered. I was told I had two weeks after delivery to inform them I had not received them. I said, but I didn't know they had been shipped, let alone delivered. I demanded a refund, but they refused to give me one. I understand Earth Hero is a small company, but this is no way to do business. I am very disappointed.
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June 2023 by Theorem Z.
I really like the concept of an eco-friendly store like EarthHero. But shopping there has been a mixed experience. They sell an assortment of environmentally-friendly products, such as clothes (mostly basic, simple clothes), housewares, skincare products, random gifts. The quality of their products varies. Some products have been nice or decent quality...some have been duds. At least I was able to return what didn't work out.I appreciate that their customer service is responsive & usually helpful. But in the past (several years ago), there was a customer service lady who was defensive & longwinded whenever I had to deal with her. I've had better, simple interactions with their current customer service.Disappointing: the last time I shopped there, EarthHero jacked up the minimum order price for free shipping. Also annoying: they now charge an extra fee for shipping insurance (it was even auto-added to the cart!)...if one removes it, EarthHero "will not be able to assist with damaged, lost, or stolen packages."
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May 2023 by Alyssa J.
Ordered socks and joined their rewards program only to be spammed with texts. My mistake but when I finally opted out I also found that the deep discount coupon codes they were sending via text didnt even work. Its some sort of ploy to just get people on their site. Males sense as they have a lot of great natural, organic, Mom-owned, you name it products.Just disappointed by the aggressive and misleading offers this company sends out.
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May 2023 by Marsha Brown
Earth Hero is a company I can get behind. Sustainability says it all!
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March 2023 by Marley Miller
The quality of goods is high, though even more impressive is the support of the EarthHero team. A great business!
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January 2023 by Jarom Willoughby
Unsolicited spam emails. Did not ever subscribe, likely paid for my email. Someone named 'Quin Girardin' from 'Community Experience' reached out.
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October 2022 by Courtney B.
I absolutely love shopping with this retailer because of its commitment to sustainability and because it provides opportunities for businesses that may otherwise may not be 'seen'. I usually get most of my sustainable hygiene products like Meow Meow Tweet from here. The last thing I ordered from here was the tea tree charcoal facial Soap. The Tree Charcoal facial soap by Meow Meow Tweet is a go-to for breakouts and congested skin. It's gentle enough for daily use. This face soap bar promotes detoxification with powerful essential oils of tea tree and eucalyptus (known blemish busters!) while activated charcoal absorbs excess oils. This soap is made in small-batches and always with vegan and organic ingredients. Meow Meow Tweet merges zero-waste packaging with clean and effective skin care! Aside from this product purchase, I am always pleased with the customer service here and the brands that are carried.
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January 2022 by Alessandra Guzman
This may be obvious to most people but this is only an e-commerce store. This address takes you to their warehouse. There is not a brick and mortar shop. That said, great online shop!
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December 2021 by Jeff T
I did a review I cant find at the moment reflecting a concern about terrible communication. I need to correct my previous review to say EH support did get back to me to acknowledge my email but took no action. Seem like nice people and a good idea just not very well executed. I bear them no ill will.12.14. EH is right. This is totally my fault. All of it. I will not bother them again
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May 2021 by Christian H
I love Earth hero’s products and customer service. So grateful their site exists!
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April 2021 by Zahra Merali
Awesome store!! I shop on their online store and love that I can count on them to source ethically made sustainable goods. Items ship quickly and the customer service team is top notch. They even allow pick up if you live locally and they have the items in their warehouse! Highly recommend.
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February 2021 by Amy J.
I've been trying to be more eco-friendly and Shelbizleee on YouTube called them the Amazon of the zero and low waste movement. I've purchased from them several times and the quality of the items are fantastic. They have a high inspection rate so you're definitely getting something high quality and ethically made. Shipping is quick and carbon neutral. Returns were super easy as well. Customer service is fantastic. I wanted to take advantage of a sale they were having and use a reward and some gift cards I had. You can only use one code. I used the chat feature to inquire about stacking my gift cards and they said place your order with the sale code and we'll apply your rewards and gift cards once you receive your order number. I love everything about this company. Check it out before you shop anywhere else.
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January 2021 by Veronica
I love this company! They are just so responsive & caring when it comes to quality and service. Love the products that I get regularly, as well as, newer things I've never seen. Just really great stuff to check out. Their customer service like I said is also fantastic. Have only ever had one problem, let them know and a couple hours later they had responded and fixed it. Check them out!
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January 2021 by Meg T.
EarthHero was yet another low waste company I tested out. To start off with, they aren't totally plastic free, but I do really like (and almost prefer) their selection to most of the other companies I've tried. Avocado Food Huggers and Small Hugs Food Huggers - I love love love these. I recently started ordering from Zero and now always have fresh fruits and veggies around the house. Pretty quickly I discovered I needed something to help me extend the life of my guacamole ingredients. Enter in Food Huggers. Bamboo Tongs - Oh man. I love these. I've been using plastic tongs for my bacon because the honey won't let me use metal on his non-stick pans. They are exactly everything I didn't know I needed. Multicolor Organic Hair Ties - I have been coveting KooShoo ties for a few months but my local low waste company only carried the brown color and I have mostly stuck to metal clips in 2020. But recently I have been definitely missing my ponytails. First impression? Kooshoo hair ties seem to run small out of the box. As in, they feel overly tight or overly loose. I have some of the KooShoo scrunchies coming from another low waste company so I'll know better then (they may need to be stretched out some) but still, I quite like the rainbow colors and they're fully compostable. Little Bird In Ear Headphones - Again, you may notice Earth Hero isn't totally plastic free. These headphones are made of recycled plastic. I haven't had a chance to really try put them through their paces. I definitely don't like their shape as much as the Panasonic ErgoFit Earbuds that are my go-to through Amazon, but as backup headphones, the sound quality doesn't seem too bad. Heavy Duty Callous Balm - Because we work from home now we've noticed our feeties just get a bit more dry, especially during the winter. I love the smell of this balm and right away noticed it does help keep my skin more moisturized during the day. Kid Kanteen Sippy Beach Bum Water Bottle 12oz - I have never found a replacement for my awesome travel collapsible canteen I lost in 2018, but had heard really great things about Klean Kanteen from a vegan Youtuber I watch. I love the color palate (mint green) and it has a built in handle I can use a carabiner to attach to my bag. Even though it's marked as a "child" I honestly think it's the perfect size because I always find larger canteens to be too bulky for my hands. Refillable Peppermint Hand Sanitizer 2.5oz - I actually don't know that I like this. I love the container, which is partly why I bought it, since we get hand sanitizer from a low waste company locally, but the smell is - yeah, like putting peppermint extract on your hands. It's a lot. Gold Paper Gift Ribbon - I love this. Straight up. Normally I just wrap any gifts with fabric and end up buying ribbon at JoAnns, but this ribbon is recyclable and compostable and it is just so stinkin cute. It was so easy to spread out and made just absolutely beautiful bows. Honestly, it was so much easier to use than normal ribbon so I don't think I am ever going back. Overall, I found EarthHero to be a company I would likely consistently buy things from. Their website was great to use and I found so many items I ended up making a second purchase. The quality wasn't as sturdy as Well Earth Goods, but they carried more products I would actually need and use day to day. All in all, I'm very pleased with my purchases and would buy from again.