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September 2023 by Jennifer Archer-Bock
Really not impressed by this bank’s outdated policies. More than once they’ve taken $ out of my account when an order was cancelled even when merchant refunded. Disputes take weeks, lengthy process, must fill out forms and bring them in person etc. This bank is just outdated, inconvenient, and their staff can’t do much for you. We’ll be changing banks.
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May 2023 by Charles Boultbee
Make sure you dress nice to make a deposit or they will call a manger on you, just to later finally make the deposit, because, reasons.Next time I'll be sure to put in a three piece suit.
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September 2022 by Montana Salvador
Do NOT go to this branch. My father passed away and I stopped by to give them a death certificate for his account as instructed per their customer service line. The attendant seemed irritated and annoyed by my questions and grilled me about my identity like I was lying about the whole thing. Not one person told me they were sorry for my loss or showed any kind if empathy or desire to help me. This customer service made a hard time even harder.
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June 2022 by Conor Canaday
We had the MOST amazing experience with Yesenia as our loan officer recently. We can’t speak highly enough of her work and communication through the whole process. Thank you!!
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February 2022 by Montana Cross
Do NOT go to this branch. My father passed away and I stopped by to give them a death certificate for his account as instructed per their customer service line. The attendant seemed irritated and annoyed by my questions and grilled me about my identity like I was lying about the whole thing. Not one person told me they were sorry for my loss or showed any kind if empathy or desire to help me. This customer service made a hard time even harder.
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February 2020 by Teresa Walker
Reliable assistance provides genuine simplicity to me banking needs.
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March 2019 by Jake Hamilton
Always professional and kind which is all I ever need. Great bank.
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December 2018 by Madison Butcher
Wow! What an amazing place! Scott was an absolute pleasure to work with! He was nice, knowledgeable and professional. Not to mention pretty easy on the eyes ;) Bank here!!!
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July 2018 by Kyle Piette
This bank is dank!
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May 2018 by Thomas Wade
The single worst experience I have had at a bank in my life. First of all setting up a single new business checking account took almost 2 hours. The teller Andrea was disorganized confused and had to ask several other employees questions throughout the process. She unnecessarily had me get a document notarized and then lied to me setting up the wrong kind of business account and locked me out of online banking. If you value your businesses ability to conduct transactions, do not conduct yours here.
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September 2017 by William K.
I've been banking with 1st Bank without issue for over 25 years without any issue and have to say they're awesome. The best part about dealing with them is there are no fees when using a 1st Bank ATM, and because they have a deal with King Soopers there are 1st Bank ATMs in or near virtually every King Soopers location. They also have lots of mountain locations, so that means access to no fee ATMs in many mountain towns as well including Vail and Avon. Their telephone banking is very convenient, allowing me to check balances and transfer money 24 hours a day and their agents, should I need them, are also very helpful. The only downside is that their interest rates are low - not for a local bank with branches mind you, but for the marketplace; you can almost always find better interest rates at Credit Unions.
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August 2017 by Miles Roth
Extreme competence and professionalism, very good customer service at this branch. I've had an account with 1stBank for over 20 years now and their banking practices are extremely customer-friendly. Open branches in Florida ASAP...!
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July 2013 by Nick Hubbell
Excellent customer service. I've always been very happy with how professional they are and their good attitudes. I had a check coming from Chase and when I asked Chase to cash it they told me that they would charge me. I took it to FirstBank and they just did it for free. I switched from Chase to FirstBank six months ago when they were giving away free Kindles and I couldn't be happier!