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October 2023 by Jane Owen
I love this store. I could spend all day looking at cards and all the interesting things that could make good gifts. My husband loves the store too but he likes everything else!!
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September 2023 by Danielle Hastings
The staff at this Ace Hardware is the best. Bill in the paint department is so helpful and nice. While Bill was mixing up my paint an elderly man came in and needed help, the lady at the front got him a chair while he waited for someone to come talk to him and then they carried what he bought out to his car for him. You'll never receive this kind of customer care and kindness at a big box hardware store.
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August 2023 by Debra Mellecker
Always a good place to get what we need. Great selection and excellent customer service
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August 2023 by Barb Mauslein
Liam, thank you for such great service. It’s because of you, I continue to shop at your store.You’re the man!Thank you.Biff
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July 2023 by Pam Krugman
Purchased an American flag to hang for the 4th. Great selection!
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June 2023 by A J
I've been shopping here for years! Today was just bizarre. I asked an associate a question. As per our conversation... I went around back and did what I was told. I was approached by 2 men. Of course I was keeping a distance until I saw Ace name tags. The older man (I think is the manager) was a complete wierdo... He just blurted stuff like "where ya from" "sure" "what are you doing here" "sure" "sure"I offered twice for him to see my reciept he said no. I described the employee. He even spoke to me in the store!No apology or anything. This guy just gets to insinuate lying and stealing and would not accept any proof otherwise.Maybe they need a team meeting and a communication course for a wierdo man that works there. It's been quite a laugh with my neighbors and friends.
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June 2023 by Kristen Nicole
The staff here is so helpful! We visited today to get the pieces to reattach a wheel to our lawn mower. Tammy took care of us and pieced things together so quickly! Thank you, Tammy!
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April 2023 by Len Davisson
Always a good place to go to first for any project. Staff is always friendly, knowledge & helpful, and they have an impressive inventory.Update: there is a wide selection in their newly remodeled expansion as well.
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April 2023 by Dean Y.
This is my go-to hardware store because of their helpful customer assistance. I recently replaced a kitchen faucet and ran into an issue while trying to connect the water lines. One of the Ace staff steered me to the correct part - which I had no idea would solve the problem, but it worked like a charm. Their free assembly and delivery of large items such as snow blowers and grills is a big plus in my book. These days, I only patronize big box hardware stores if I need overpriced lumber.
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April 2023 by Karen Anderson
After getting no help in plumbing from both home depot and lowes, Ace hardware was just not helpful but also informative!! Thank you Ace for your personalized service! We recommend you highly~
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April 2023 by Karen Strope
I phoned this company when I couldn't get into my car, and they came out right away to help. They provided excellent customer service and were experts in their profession. They were able to rapidly unlock my car without causing any harm to it or to myself. You should use this company for all your automobile lockout requirements, in my opinion.
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April 2023 by Kelly Curtis
Every time I visit this store, the employees are the nicest and most helpful of any store. I go to Ace first because I know I'll find the help and products I need
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April 2023 by Mike Cameron
They cut two short pieces off a longer pipe. I got a price adjusted to my shorter lengths. And they were happy the whole time ?
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March 2023 by ROCKSTAR 303
Second gun purchase their and the prices on pistols and rifles is decent !!!
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February 2023 by William A.
I'm not sure if this is an assessment as much as it is an observation. I thought it was great that Ace offered the coupons to Eagles fans for the gnome giveaway on Friday, 2/10. We were able to get gnomes on Friday but very happy to also have a chance to get gnomes for my nephews who were unable to attend the game but a big fan of the player the gnome was create for. All we had to do was buy $10 (each) to use the coupons to get a free gnome. It all worked out and we got the gnomes but really surprised at the limitations of what qualified for the purchase. Seems the whole point was to bring in new customers, or reconnect with old customers, and that the sales were a bonus on top of getting people in the door. So it seemed strange to make a purchase but then be declined in front of everyone and have items taken out of the bag. From past experience, customer service was always great at the loveland location but it was embarrassing and I'm sure I won't be back. It was a perfect opportunity to remind customers why they're a great store but the result was the exact opposite.
