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March 2024 by Katholeen Love it
My dog PucaKuma suffers from anxiety and fear of strangers. So much so she has to medicated to have a pedicure or visit the vet. Cheyenne and the front desk staff are always so kind and understanding. They fit Puca in for pedicures and treat her with such kindness. Dr Pappas is so incredibly kind and understanding. At our last visit I could hear Dr. Pappas speak in a baby voice to Puca as this calms her down. She knows exactly what to do to help Puca feel comfortable. She goes the extra mile even if it means more work. They treat my dog who has a not so good reputation like she is their own pet. We've been going to banfield since getting Puca over two years ago and they are amazing. We do not plan on going anywhere else. Highly recommend going to this location!!!! You can tell they are the right people in the right career and positions
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February 2024 by alexis chaquell p.
Didn’t love my experience at Banfield today. My opinions are mixed because some visits are fine and some aren’t. The front desk ladies are so great and sweet but even with a confirmation email from the online system my appointment was not on their schedule today. They did still accommodate me and my dog was seen by Dr. Galvez, and $68 for a physical exam and $56 for a heart worm test is pretty crazy when my dog was only seen for 10 min. I spent more time waiting than in the room. And you could tell Dr. Galvez was short with me, I’m guessing because she had to squeeze me into her schedule. Even asking her if in the future I should only call to make appointments she kind of rudely kept saying she has no control over the appointments and if it would make me feel better to call then I should do that.. Just probably shouldn’t have an online appt system if it’s iffy. The nurse/tech even caught on to her irritation after she left and politely told me that yeah the online system is hit or miss. Nothing terrible happened today or anything, just a little uncomfortable with the attitude and price I paid today for a service and appt issue I don’t think was my fault.
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December 2023 by Jennifer Upchurch
Very nice staff. They are great with communication.
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December 2023 by David Hamel
The care and service were fantastic Jasper gives them a 4 paw review
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December 2023 by Alexandra Chrostowski
Banfield is amazing. I adopted my cat 9 years ago and have moved around to several different Banfield locations. Every place has treated my cat like one their own. They remember him by name, always follow up with phone calls, and have never pressured me into something I'm not comfortable with in regards to my pet. They genuinely seem to care about my cats well being, and there vets are very knowledgeable.
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December 2023 by Celine torres
Dr. Dan and the weekend crew were so helpful dealing with my elderly cat. We also bring our 3 dogs here and it is always great.
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December 2023 by Sergio Romero
I just wanted to say Dr.pappas is one of the best out there there isn’t anyone one else I would trust my dog other than her ,she cares for my dog and it always shows the staff are always so so happy to see zues come in I recommend pappas to anyone and everyone Cheyenne is also so amazing and always works with me I couldn’t ask for a better place and staff to take my dog too . ??
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December 2023 by Suzi Noonan
Friendly and compassionate staff. Could get in to have pet looked at. Great hours of Operation.
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November 2023 by Shelley Mccumber
Dissatisfied and very disappointed in the care and service that we have recycling both Banfield locations.
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October 2023 by Miguel Ramirez
The best decision I've made to take my Luna ! Amazing staff the love they show towards her! The understanding ! Thank you so much
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October 2023 by Brian Balfour
Friendly staff, fast service, reasonable prices for care and a definite love of pets. First visit here and everything was great!
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August 2023 by Taylor Springs
One of our favorite locations we've been to. Dr. Pappas and the other wonderful people working at this location are always so helpful in answering all my questions and addressing my concerns. I'm also able to get appointments pretty easily as this location, while some other locations tend to be more backed up with appointments. So that's definitely a bonus, especially when there is a more urgent issue with our pets that needs to be addressed.
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August 2023 by Alan D
Very expensive! If you have the "Optimum Wellness Plan," be aware that any changes to it, reset it for another 12 month commitment (they didn't tell me this, when I added dental.) . $563.40 for 12 months, and all I got were two exams, one blood test and basic vaccinations. I had to go to another Vet for dental extractions, because Banfield was still $300 higher, even with the supposed "Optimum Wellness Plan" discount. Also, nothing to help seniors with costs. I already reached out to your "Client Advocate Team," and they did nothing for me. My request was to at minimum cancel my last month payment to the Optimum Wellness Plan, and possibly refund the previous 2 months. But as I said, they did nothing. But give me the run around, one department to another.
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July 2023 by Clayton Bussiere
We love the staff and the care they give our dogs. No complaints whatsoever.
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June 2023 by Sherry Levin
Took us in when everyone else was booked (even our vet) and provided emergency services on our pup without charging us an arm and a leg. Excellent service and caring staff.