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September 2023 by Raymond Rawlings
I went in during lunch to have a piece of paper notarized. I am a veteran and so do my banking with USAA which has virtually no brick and mortar buildings. I told them as much, that I did my banking with USAA but that I may be in need of a local brick and mortar bank. I was seated to have it notarized but when asked if I had an account with them, which I did not, I was told that they had a policy to only notarize things for account holders. So they couldn't take 3 minutes to notarize a single sheet of paper but instead sent me searching for a post office or someplace else who knows where to get a document notarized. What a nice way to serve Veterans. Thank you for your service.
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February 2023 by Mister Kyle
They keep sending me stuff to apply with them, but after the less than poor experience they gave my parents, I will never sign with them or advocate for them. They even emailed me information regarding my one of the absolute terrible experiences my parents had with them. These include $600 disappearing from their account and no where to be found what happened to it, no refund of the money and kept passing them on to others. They also lost the title to my parents car for several months and kept messing up the paperwork for the new title. It’s amazing PNC hasn’t made the news for any class action lawsuits with their absolute horrible customer service and and complete lack of liability. Then to have the nerve to continue sending me offers and such in the mail, which I’ve never banked with them ever, so no idea how they got my address or even my email to send information about my parents transactions with them.
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March 2022 by nathan froelich
Easily the worst banking experience possible since the switch from BBVA to PNC. PNC service and systems are criminally negligent. Don’t walk, RUN from this bank. You’d be better off putting your money with your 19 year old nephew who lives in his mothers basement.
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February 2022 by Angela J.
I loved BBVA, customer service was great and the policies of BBVA we consumer friendly. I am very disappointment they transitioned to PNC. Staff is the same, therefore customer service, knowledge and friendliness has remained the same. What I do not like about PNC is their less consumer friendly policies. Switching to ANB Bank.
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November 2021 by Philip J.
I can see where the one star came from 5 people sitting on their buts while 3 people work. I can wait to close my account and fire them
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November 2021 by Neil Smith
First time in a PNC since they bought BBVA. It will likely be my last.
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November 2021 by Jenny Kline
Worst bank ever
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October 2021 by Kevin Craft
This is the most incompetent bank you will ever deal with! They can take care of absolutely nothing at this branch leaving you to deal with incompetent people in another country you can barely understand. You will be on the phone for hours trying to take care of something simple. Refinancing my house and they needed a copy of a personal loan statement. NO WAY to get that info on their pathetic web sight no way to have it sent to me electronically either. I cant even go in this branch and have them give me anything. This is the branch where I took out the loan in the first place. I had to have it mailed to me while it was holding up the entire deal, this is one time of many, One can only hope it will get better with PNC but hopefully I will be rid of this bank entirely soon enough.Update: No PNC is worse! just from the transfer for some reason my mortgage is going up over $150 per month and they started charging all kinds of fees for my other accounts!
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October 2021 by Myles B.
Compared to the Fort Collins bank this bank has no idea how to do their job. I went in shortly after the switch to PNC and they sent me 3 debit cards for one checking account, when I asked them to cancel the cards and send me one they lied to my face and said they canceled them when they didn’t. Horrible and very rude customer service and this has been so since 2015. I am 22 years old, so for me to get this irritated to write a review should tell you something….
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August 2020 by Lora Mayfield-Warren (7-Cycle Research)
I want to be clear -I am not giving a poor review because we were unable to get the loan. This poor review comes from the fact that when I requested an explanation, so that I would know what I need to improve on financially, I never got a response from Stefanie. I understand what it is to be busy, but to send an email out -that's very impersonal, when we worked so hard to try to get a loan, and then never respond about the 'why' is extremely negligent on her part.~Here's some free advice for all professionals: "You might not have a current customer but when you handle all customers with care you keep them as future customers! So, if my book hits the bestseller list and I'm looking for a bank, BBVA - you're out
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July 2020 by Mr.Siilent
The staff is always helpful, kind, and willing to go the extra mile to ensure that clients get the service they deserve while also doing it with a smile. I’ve been a client for 4 years, and I have never once had a bad visit. A very nice branch with superb staff.
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February 2020 by Lora Mayfield-Warren
I want to be clear -I am not giving a poor review because we were unable to get the loan. This poor review comes from the fact that when I requested an explanation, so that I would know what I need to improve on financially, I never got a response from Stefanie. I understand what it is to be busy, but to send an email out -that's very impersonal, when we worked so hard to try to get a loan, and then never respond about the 'why' is extremely negligent on her part.
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December 2019 by SB Liquidations
It is the worst compass bank in co should get new help that help they are rude slow uneducated been with compass everywhere for over a decade avoid this branch ?
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July 2019 by Thomas Barr
The slowest service I have experienced in any branch in over a decade. I was the only person there and it took almost 10 mins to process a simple withdrawal. Pure incompetence.
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February 2019 by Sherrie W.
We went in to buy 5 cds, all exactly alike. No one else was there; we never see anyone else there. We were told that it would take at least an hour and they did not have time that day but would have them ready for us on Thursday, all we would have to do was sign. We explained that they really did have to be ready as one of us was leaving town on Thursday. We got a call from a banker who said we should come in at 3. We were there at 3 and were told that it would take a while, the person who called was at lunch, and the paperwork was not ready. We have given them multiple chances but this is how things typically go when dealing with BBVA. We left and are, needless to say, looking for another bank.
