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April 2023 by Raquel L.
If you are a regular customer they won't even sell you any item. I can't believe there is a business like this. There is no sign directing this for license hair technician, and Cosmologist. I felt very judged to the extent that the associate sounded disdain, unmotivated, and depressed. It's disappointing that you can't buy a item and being told that you have to be licensed. I think this store should not be open to the public, and perhaps market themselves online.
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July 2020 by Katrina W.
First time here with my sister and the representative that assisted my sister seemed very judgmental. She barely helped my sister find the items she needed and then when it came time to check out she didn't allow my sister to buy the items because my sister wasn't a cosmetologist or studying to become one. I'm sorry but please explain to me where are the signs in your store that state that someone has to have a cosmetologist license in order to purchase items from your store. Please explain to me why you also didn't state this information to us while we asked for your assistance. I personally feel this customer service rep was casting judgement because of how we either looked or dressed. Will never shop here again.
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June 2020 by Jessica Holgorsen
Customer service is always great. Very friendly and helpful
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June 2020 by Amanda Ryan
I ABSOLUTELY love the staff! Always helpful and friendly!
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April 2020 by Andrew H.
I placed an order for products and chose the same day delivery option at 8am on tues March 31st and products never showed up. I called Wednesday April 1st they said they hd the order and would be sending it out and I would have it today. annoyed I agreed due to the fact that I needed the products. Then get a call at 315 pm that they basically canceled my order mind you they close at 4 so no way I can make it to another store to get what I needed. I am then told that I have to call in and ask for a refund instead of one being applied automatically since they canceled my order. Called the customer service number the employee gave me and they are closed. So I'm just out of luck.
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March 2020 by Linh Le
This place always has good deals and they give amazing customer service Jackie is such a sweet lady.
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February 2020 by Liddy Mac77
Love this store..the girls are always helpful and friendly!
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August 2019 by Sylvia C.
Five Star BAD Employee Attitude Negative Five Star Service...First I enter the Store and say Hi-Good Morning, and the Cashiers just ignore you. Then the one without a name badge just standing there looks at you with disgust. By Proffessional standards when a Customer walks in, the Curteous way of doing Buissness is to say "Good Morning, Do you need any assistance finding anything?"Secondly I begin shopping "Alone" I view several Manequin Products on the back aisles, but I did not see any with the texture that I was shopping for. I approch both Cashiers standing around talking to each other and ask if this was the only Manequin Inventory available in the Store? I need to purchase a manequin with a texture?Vanessa was very rude "she says the curly texture ones are in the back" I smiled and said ok could I see the Manequin products Or show me the Ailses they are located on, I have a question? Her and the other Cashier never leave the register to come assist me in shopping but she says "all my inventory is straight or curly texture. I go to the Register and ask Carol could you please show me the Manequin Products Aisle. I see two no texture Manequin Products on the shelf, maybe I did not see them. I walk back to the Register and describe the Follicle and the Texture I need and ask if it was out of stock now or available in the future? Vanessa rudely responds why don't you try Sallys Beauty for a different curly texture we don't carry any other than the four I have here."I explain again texture is from the follicle and not the same as curl patterns? I show a Manequin product from their web site to her, but she opens their Product catalog and after 5 minutes they both can't find texture Manequins.SMH Finally I turn the pages and show them 4 TEXTURE MANEQUINS.SMH Vanessa says "Oh those kind," well doesnt your School sell them to you??We don't sell "Those" Here, No one buys that kind of hair"just order it from our Catalog"you could also drive too Pasadena (25 miles away)"" I'm not going to call around to every single location."I finally interrupt her and say Thank You , and I smiled and walked away.
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June 2019 by Beauty Biz
Great place for professional products. Great management staff!
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April 2019 by Chris Magelssen
Low on Rusk colour
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March 2019 by Alyssa Bordenaro
The staff is really awesome here
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February 2019 by Denise G.
Worst customer service. The girls have no personality, no life to them. They look bored and miserable at there job. It's almost uncomfortable while checking out. They don't look at you or speak to you and when u say something they are short. This isn't the first time I go in there and it's the same thing. I only go to this one cause it's closest but I dread going each time. Maybe have the music up louder to bring up the mood.
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January 2019 by Marieladoeshair S.
This holiday season was crazy busy at our salon in Laverne. I would phone in my color orders and supplies with the ladies at the West Covina CosmoProf with no hassle. There store is always clean and on point. I go out of my way to come to the West Covina store. The girls here always greet you with a smile and you don't feel rushed to buy products. Thank you Ladies for always making my experience fabulous. If other stylist in the beauty industry feel the same way. Show them love
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December 2018 by Pearl A.
I truly love this location. Not only are all the girls helpful but they remember me at first name basis which makes the experience more personable. If they don't have an item in stock they offer to call me. Also they keep me in mind on my favorite items. I'll keep coming back here every time!
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December 2018 by Christine G.
Store closes at 4 on sundays not 5 like everywhere says it does. Went and they had a little sticker over the 5 that now has a 4...
