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February 2024 by Kadi Abel
Everything about our experience with them was super sketchy. Not to mention it took 3 months for them to *not* fix our car.
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December 2023 by Katie Stuchel
They had my Toyota for 2 weeks and a couple days. They did an amazing job repairing the dents, scratches and replacing the window. I would go back to them.
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December 2023 by Ross Jordan
I really try not to give poor reviews, but this one is exceptional. We did have my wife's car repaired here a few months back. We were referred to them by our insurance company, so as to make the process easier we went here. They promised a repair timeline. We get that parts are delayed, etc, but not by three times the estimate. I basically had to beg to get my wife's car back because we could no longer afford to pay the rental car nor were they willing to help offset that cost. They finally got the car back almost two full months after it was promised.RESPONSE...YES. Last name is the same, 2019 Hyundai Santa Fe - White. If your manager wants to call me, it's the phone number is on the invoice. Additionally I went by this week to have my car looked at because our neighbor inadvertently backed into it. I overheard your receptionist telling people on the phone that you couldn't get them an estimate until late November, 3 weeks out, and that you would not do a quote without an insurance assignment. She also mentioned that you were no longer accepting cash pay because you didn't have to because you were busy enough without them, and you could not turn down insurance. You might want to be careful what your customers over hear...
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December 2023 by Linda Priest
The staff at Gerber were very helpful after my car accident. Melanie went out of her way to retrieve a personal item of high sentimental value for me from my car. I can not speak to body work per se as my car was totaled.
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October 2023 by Anthony MacMahon
Gerber Collision and Glass has some great people to work with, for auto body repair. They do quality work and make your car look new.
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August 2023 by Ryan Dalrymple
I got my car from carvana and they use them so I had to take it yo them it took them almost 3 months to get it in then they got it in was told it was a 3 hour job and right before they closed that day I called because I took it at 930 in the morning and didn't here anything and they told me they were sent the wrong part and they would have it the next morning well that ended up not being the case and was call and was told that day they still didn't get it yesterday was finally call and was told after 3 days they had it and was told it was done and now they just told me my brand new tires that I just put on it and payed over 400 dollars for one of them was flat so they were fixing it and I asked how it was flat and was told they must of ran over a nail or something like why do they just have screws or nails just laying around like that everything cost to much for other people to mess up if I have to use carvana again to get my car fixed won't go back to them
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August 2023 by Floyd Charlotte
First, the work they did was awesome. There was not a lot of damage to my car they painted and replaced the panel on my car like pros. To get them to do the work was the hard part. I dropped off my car, and they had it for most of a week, then gave it back to me because they did not have enough people to do the work they had. Then, when u dropped my car back a month later, the part they had when I dropped off my car the first time was damaged and not usable. Not their fault. It was damaged, their fault they didn't know it was damaged until they had my car. I got a phone call 3 days after I dropped off my car telling me it was going to be 2 more days. Like I said, it's great work not great, execution. Would still use them. Justdon't make plans on having your car when you want it.
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July 2023 by Javy Carrillo
It took 3 months and one week to get my car back. Throughout that time, I was constantly given the runaround as to when it would be done. I got what seemed to be automated text messages stating what work was being done on my car, only to find out the info was inaccurate and misleading. Then more excuses were given, including; their tech who was working on my car quit his job. A reputable business would have a back-up plan in unexpected cases such as that. Instead it became the go-to excuse as to why it was taking a ridiculous amount of time to fix my car. Never again will I use Gerber, and I will not recommend Gerber to any of my family, friends, or even acquaintances who find themselves in an unfortunate circumstance of needing glass and or collision repairs for their vehicle.
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May 2023 by Matthew Zubrod
Was sent here for repairs from an accident, did a wonderful job. Would do business here again.
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March 2023 by Paul Tomlinson
I highly recommend Gerber Collision. The Loveland location has helped me twice. Very professional and helpful. The work was impeccable.Service: Body & Trim
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March 2023 by kiana casares
Customer service has been great and they have been very good about keeping is up to date
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February 2023 by Paul T.
Gerber Collision in Loveland helped me with two insurance claims. I found them to be professional, responsive and they do great work. I live in Fort Collins but I chose to bring by business to Gerber in Loveland. Highly recommend!
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October 2022 by T S
4 stars for now (I've only had it back today, we'll see how it goes) but car looks great! Can't tell it was ever in an accident. Took a few weeks but it was worth the wait. Dominique was very kind to work with. T
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August 2022 by Doug Harris
Great people who do a great job. I would exclusively use them again if I needed auto body work done!
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June 2022 by Dylan Dunlap
Was a great experience all around! All the staff are amazing! The text updates I got throughout the whole process made it so much better! They estimated 5-6 weeks for repairs on my car, I got it back in 4 weeks to the day! The repairs done were amazing! My car looks brand new front to back. They are very willing to work with you, and have amazing communication with their customers. They even cleaned the inside of my car!(which was not very clean when I took it in?) I highly recommend them! Thank you gerber!!Services: Painting
