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July 2023 by Debra Mellecker
I was very happy with the customer service. I have spinal arthritis and they were able to show us a mattress with dual settings. I would highly recommend them to anyone who needs a specialty mattress.
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September 2022 by macgregorje
Best place to get a mattress/ bed set. Thanks john for making my visit perfect. They can make sure they get a bed right for you.
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May 2022 by Ms. GW Davis
Placed order over phone after looking at website. Free shipping, too. Order arrived 2 days later. Very helpful.
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February 2022 by Sherry McChilly
I’ve had nothing but issues since purchase. Tommy did send out a new shell as the first one was coming apart, as well as a air-chamber (that was leaking air) and also, a pump that stopped working completely. However, the second air pump has issues and doesn’t work but on one side of our king bed. We haven’t done anything as to cause this issues ourselves as we have used them gently… they just happened. However, a replacement air pump is well over $400 (closer to $500) and even a factory refresh is nearly $300 per prorated amounts. Just understand warranty is not 100 percent. I don’t see any reason to continue to put money in mine at this point. I’ve packed it up to haul off.
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August 2021 by Mary George
We just bought a mattress here. John Hannon was our sleep consultant and my husband and I were extremely impressed with his knowledge. He helped us find exactly what we needed without any pressure. We are very pleased with our purchase and experience here. 100% recommend!
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July 2021 by Evie Lesser
I would to update this review as obviously I wrote it under negative circumstances. I have received a call from a member of management and we came to a wonderful agreement. Tommy in the Denver store is a very kind, caring,compassionate individual. After this new experience I will be willing to make another purchase from InnoMax. Thank you again Tommy for your excellent customer service. I truly look forward to working with you and John in the future.
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June 2021 by Kelly Robinson
Went in to purchase a latex mattress. Some old man was working. Didn’t acknowledge my presence at all. Another customer asked if he needed to help me first and he waved me off, said “no” and still no acknowledgement. So if that’s your thing then this if the spot. Otherwise save your time and just buy a saatva or avocado or something online.
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February 2021 by Shay Gore
Awsome people great products!
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February 2021 by Pierre Pete Pion
We just got our first bed from InnoMax and love it. It is better than our Sleep Number and it cost a lot less. ⭐⭐⭐⭐⭐
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December 2020 by Travis Helbert
Very friendly and very informative on finding the best fitting mattress.
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November 2020 by Jane George
We just bought a mattress here. John Hannon was our sleep consultant and my husband and I were extremely impressed with his knowledge. He helped us find exactly what we needed without any pressure. We are very pleased with our purchase and experience here. 100% recommend!
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October 2020 by M. Snow
We went to the Loveland location, we were helped by John Hannon. He was amazing! He gave us several suggestions for improving our bed (also purchased from InnoMax) ie..adding more water to one side, flipping the foam pad and more. Thank you for the great suggestions! I look forward to sleeping on our "new" bed.
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September 2020 by Google Reviewer
Awful experience. Bed broke down before a year and no help with warranty. Excuse after excuse and Manager said answer is buy more of their junk! Worst expensive bed ever! Bad customer service. No one has heard of this company for a reason. They will sell you a bed that swallows you up in a year with paying over $3000 with absolutely no solution from Loveland location.
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September 2020 by Lisa Goss
Great service, nice bedroom furniture.
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August 2020 by Jennifer Jara
Our family has bought a total of 4 of their beds. The one I bought 12 years ago was the best bed every. Now the ones you buy from them do not even last a couple years. Your back hurts and your hips. Go back to making them the old way. Warranty will not cover a dip in your bed. It will not cover anything.
