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April 2024 by Neal Deynzer
Very helpful and knowledgeable.
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April 2024 by Marissa Romero
Vanessa was great and made everything simple and quick! Thank you!
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April 2024 by Brek Ibach
Vanessa was awesome, we appreciated her helping us find the perfect bed and mattress set.
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April 2024 by jose solis
Very knowledgeable and helpful
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April 2024 by Rachel S
Super excited for our purchase. This is a review on the store as we are awaiting our mattress but loved the store experience. Mattresses were easy to test and Holly our sales lady was beyond helpful. No pressure and found us the mattress we chose in their outlet store and handled our 1000 questions and 2 hours of our time to decide and mix match bases etc. Even got us financed and within budget. Next day delivery scheduled and cannot wait! Really made this process seamless. Thanks Holly!****Update: I am not changing my stars yet as this may be more a warehouse discrepancy then store BUT no mattress was delivered! When I called at the end of the delivery window (taking off work, cxl doctor appointment, and removed furniture to make easier path) I was told "they could not find the mattress" . Mind blown, so since it was an outlet mattress it was no longer an option. So we went the route of a cheaper mattress "new" which Holly did make sure to price match and make changes to "reduce" out the door cost to equal the prior order BUT (yes another kicker) I went online (out of curiosity) after the reschedule and confirmed new mattress in place, to find out there is a sale and it is the same exact price but I would get a bonus $200 gift card had I done it myself. I'm hoping to have a new update tomorrow with new mattress delivered and Holly making it right with gift card included... we shall see... stars pending :/*** Update. Stars 5 to a 2Day 3 Mattress delivered and adjustable base assembled, went fine nothing special. Definitely feel the base was not worth the cost since it seems if the mattress is not flat it moves more with a bed partner that tosses all night. Which BTW is entire reason for purchase. Not thrilled with purchase and not sure we will get gift card or more help if needed. 3 days of dealing with it all and not even the original mattresss we thought we purchased. Tired.*******Update back up to 5!Holly is great and does everything she can to male things right. I assumed this with our first visit but there's so many loop holes with corporations adding fee plus fee it had me questioning the whole team. But Holly did great at rescheduling a different mattress (delivery pending) and really such a large selection it can be done. It's not an easy process but I do believe I will sleep again! :)
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March 2024 by Alexandra Davis
My husband and I had a great experience!! We were greeted right at the door and showed us everything they had to offer. Holly helped us out and she was great! She answered all of our questions and walked us through everything! Would definitely recommend her and the store for your mattress needs!!
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March 2024 by Ashley Smith
My husband and I went in to just window shop for a bed not planning on purchasing a bed at the time of the visit. We we're greeted by Holly and she took her time to listen to all of our bed needs to what we were looking for. She was friendly and very honest on all of our questions from what bed to financing. I'm excited to finally sleep better for once. We appreciate all of her time on finding the right fit for us and her knowledge about everything we asked about. She made purchasing our first bed together exciting and comfortable. Thank you Holly ?
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March 2024 by David Wheeler
We were greeted and well attended to by Holly in spite of a few other customer calls. Holly wasn’t the least bit pushy but her information and subtle demonstration were perfect in helping us decide what we wanted. In truth, we upsold ourselves from what we have bought in the past and we are both pretty happy about it.
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March 2024 by Brittany Ogle
Good experience but I wasn’t given any explanation as to what the difference was between the two beds I was looking at besides one has coils and the other doesn’t. Besides that, this store had the bed and frame in stock that I wanted to take home that day so I was pleased with that! Overall, the sleep expert we spoke with was kind and looked professional.
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March 2024 by Alondra mariana
I visited Mattress Firm and had a great experience thanks to the help of Holly. She was extremely helpful and accommodating, working around our budget to find us the perfect mattress. Holly was knowledgeable and attentive, making sure we found exactly what we were looking for. I would highly recommend Mattress Firm and in particular, working with Holly for a stress-free and enjoyable shopping experience. Thank you for your excellent customer service!
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March 2024 by Martha Melody
Very helpful, friendly and knowledgeable staff. I felt at ease buying a product I haven't purchased in years! I strongly recommend MF Loveland for your mattress purchase!
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March 2024 by Pamela Benigno
Upon arrival they had several customers. I was going in for the queen mattress that was on sale. The worker was short and unprofessional because she new I wasn't a $$$ sign. Asked my budget and when I said I didn't know. I ended up leaving and ordering a Vallo mattress for 198.00 free delivery and 137.00 for a platform . Under 350 I have a nice set up.My budget was up to 500 for a mattress what they had wasn't what was advertised on line.Sorry, I had to look elsewhere I am super happy with the valley mattress purchased from comfortInc. .
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March 2024 by Penny Arreola
Jake was terrific. So kind and helpful. Would recommend him without hesitation
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March 2024 by Linda Priest
Excellent price and offer of quick delivery!
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February 2024 by Lynette Lott
My husband and I went into the Mattress Firm off of Eisenhower and Sculpture to buy two mattresses. Jake helped us pick the perfect ones. We were able to get everything we needed at a fair price. It was a great experience and Jake was enjoyable to work with. We highly recommend them.
