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January 2024 by Michael Tegtman
Bryan went above and beyond to give use the best possible customer service on the purchase of our new to us trailer . He also worked hard to sell our old 5th wheel . Would recommend Blue Compass and particularly Ryan in Loveland , what a great company ! Thanks for the great experience.
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December 2023 by Christopher Reigle
What an absolutely horrible experience from this service center. I wish I could rate it less than 1 star. Forgetting to order parts or do repairs, damaging my brand new $60,000 camper, failing to secure $5000 worth of solar panels to the roof so they flew off on the highway immediately. Failure to put fuses in correct locations which resulted in frying brand new electoral components they installed and then straight up refused to refund. Absolute lack of care by anyone in the service department for 6 months worth of headaches after picking up our brand new camper. I can’t recommend this dealership or the service dept any less. STAY FAR AWAY!!!!
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November 2023 by Tory Johnson
The entire experience at Blue Compass in Loveland was amazing! From walking in the door to the walk thru on our new camper. They made us feel so excited. The parts girl even took our picture with the new camper! Everyone we dealt with was extremely kind and made she we knew what we were driving off the lot with. They worked with us on financing. Highly recommend working with these guys, you’re in great hands!
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November 2023 by Robert Webb
Came to look at an RV and found out it was a consignment the owner wouldn't budge on the price even though it had noticeable hail damage. Ended up buying the same exact RV for $6000 cheaper at a dealer in Omaha. Good luck selling the overpriced consignment as it has been there a very long time.
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August 2023 by Stephen
I went to Blue Compass in Loveland, Colorado hoping to speak with someone in the service department because I was having an electrical problem with a camper I already owned. The staff in the parts/service area were very courteous and helpful. They checked to see if a technician was available, and Scott, a service technician, immediately came out to help me. He diagnosed my problem in about 2 minutes. I was very impressed with his knowledge, expertise, and friendly service. I fully expected to pay for this service, but they sent me on my way "no charge." Wow! This was a great experience all the way around! I would highly recommend Blue Compass.
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August 2023 by West of Ordinary
The Service department rocks! Dakota kept me informed via phone. Pat is a one of a kind tech. He did a dynamite job installing my Air Force 1 brake system, tow system and tailgate wiring. He took the time to go over everything with me in extreme detail ensuring that I understood everything. There were a couple of parts missing and the whole parts and service team was engaged to find and get them extremely quickly. Take the time to go to Loveland and have these people take care of your service. You wont be sorry!
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August 2023 by Linda Shy
We had a great experience with Cousins RV on August 7th. The expectation was to have a problem with the solar panels on our travel trailer diagnosed and return it to us the same day. We are staying in the trailer while in Colorado. They diagnosed and "FIXED" the problem the same day. Plus returned the trailer an hour sooner than expected.The check-in process is easy. They have you drop your trailer in an open area and come inside to fill out paperwork. The ladies at the check-in are friendly and responsive to questions. The staff outside take your RV from there.When we came back to pick it up the trailer, it was in front of the service office. Easy to pick up. The paperwork was ready. I read the paperwork. The staff member taking care of our check-out asked if we had any questions or needed any further assistance. Wonderful customer service.Great job Cousins RV - Blue Compass RV!
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August 2023 by Google Google
Went for some replacement parts and they never disappoint. The parts lady Sandra was SO helpful and knowledgeable.The young lady at the sales counter was pleasant and helpful.My #1 first stop for all my rv needs.Can’t thank you enough,See you on the road
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August 2023 by Sean Murphy
Stopped in on the spur of the moment to see if they had a converter for my RV. It was kind of a unusual part so they didn’t have it in stock. However Jamey took it upon herself to call other dealers to find it for us since we needed it for our trip. I found that amazing. She went above and beyond. I’ll make sure to order anything else I might need in the future from them.
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August 2023 by Trail Riders Motel
Kristina was great throughout the entire purchase. Jon was awesome with the walk through and hitch setup. Extremely knowledgeable and friendly group!
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July 2023 by Kylie Pendolino
Small, family friendly and dog friendly place. Non-pressure sales people who will help you regardless of your buying timeline. All campers are unlocked Saturdays to look at.
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July 2023 by Haylea E.
I am just floored at our experience with this location. We called to schedule an appointment and directly asked before all else if they work on Jayco factory warranty’s which they said that yes they do. We chose this location, even though it was a two hour drive away for specifically that reason. Once we made the drive and arrived they said they do not do factory warranty’s for Jayco, only a single certain model. Not to mention, when we have called to speak to service we never get an answer, the desk associate had to go over to service to speak with them directly and call me back because they won’t answer the phone and you cannot leave a message because the box is full. On top of this they told us it would cost $6,000 to install an inverter which we already have the wiring for. Thanks for wasting 4 hours of my time driving out there for absolutely no reason.
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June 2023 by Alicia Pitchford
We were on our way home to Oklahoma when we took a rock to our big side window! Glass went everywhere! Thankfully the good Lord was watching out for us because we pulled off at the right location! The service and friendliness of the folks at the Loveland store was awesome! They fixed our window up with some very sticky contact paper and didn’t charge us a dime! Told us where the Home Depot was so we could go grab some duct tape to make sure it was good and secure since we still had a ways to go. Thanks again y’all!
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May 2023 by Jo Raymond
My husband went in to ask a question about our camper. The guy at the desk told him it’s 210. An hour. Or $105. Per 1/2 hour, just to ask a simple question about the pee trap on our camper! Wow what customer service.:( We were going to buy a water pump also but since he was so rude and short with my husband, he decided to go elsewhere. He looked at the price at cousins for the pump and it was $50. More than at camping world.
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May 2023 by Michael Meyer
I can't say enough great things about Cousins RV, in particular about Alex, the technician who I dealt with today. I'm a rather inexperienced RV owner and he took the time to familiarize me with all the intricacies of our trailer.And he performed the service in two-thirds the time that was estimated!I highly recommend Cousins and Alex when you need RV service and/or parts.
