-
March 2024 by Howie Piehl
Great customer service
-
March 2024 by Randy Stuart
Last week I had to get a new debit card because mine had been compromised. At the Loveland branch office I was helped by Alejandra Nava. She was very polite and helpful. The debit card issue was quickly resolved. As she reviewed my accounts she noticed that she could help me by moving some money to increase it's earning potential. She was knowledgeable about the topic and helped it make sense to me.Not only was she super helpful and obviously skilled at her job, she was an absolute Rock Star as a great person. I truly wish there were more young people like her in the world. I was very impressed by her attitude towards life and her "old soul" demeanor...It's not very often you meet people like her these days, I'm grateful I had the chance to meet her. I have no doubt she will do great things in her life no matter where it takes her.
-
March 2024 by Charisse Coffman
Love this branch! Jenna is always looking out for my family! She made the process simple to get a loan, and set up checking and savings for us.
-
January 2024 by Diane Meuret
The staff makes every transaction easy and enjoyable. Thank you.
-
December 2023 by Abygale Koski
I was very pleased with my time spent there, deciding which accounts would be best to open for myself and my son.Alejandra was so much help, and the conversation and time spent there went by extremely fast. I am super happy and excited for the future with this company and guidance from their employees.
-
December 2023 by Cindy Johnson
I am writing to commend the wonderful customer service I receive at the Loveland SSFCU. Overall every member of the team is professional, courteous and always helpful. Specifically...I want to commend Alejandra Nava for her "above and beyond" assistance. I met with her to discuss a fraud scheme I had been impacted by. She was aware of the scheme and patiently assisted me in reporting the fraud, closing my card and opening a new MC so I could use it with minimal downtime. She followed through to file the fraud and I was reimbursed for a significant amount of non approved charges to my account. Understanding the urgency of the issue and swiftly directing resolution steps was very appreciated. Its this 5 star service that keeps me loyal to SSFCU
-
December 2023 by Erin Dorety
Emma at Security Service was AMAZING. She was so kind and so helpful to my husband and I. She spent as much time as needed and answered all of our questions! She made a really mundane, boring appointment actually very fun and enjoyable!
-
December 2023 by Dave McMechen
Had an excellent experience with Lisa Williams and the rest of the staff at SSFCU today. They were very patient, professional and awesome people to work with. Highly recommend going to them for your financial needs.
-
November 2023 by Ryan Miller
Ms. Alejandra Nava went above and beyond when I went in to inquire raising my credit! I had a lot of questions and Ms. Nava was very patient, informative, and knowledgable! She made it her mission to explain everything I needed to know about credit cards and other options and I walked out of there feeling empowered and confident!
-
November 2023 by Karen Halbisen
This has been a wonderful experience!!! My extreme thanks to Lisa Williams who helped me after my wallet had been stolen with necessary procedures and calls!!!! Thanks to manager James who helped!!! Thank you Savannah for kindness and friendliness!!!
-
October 2023 by Graham
Alejandra Nava helped me open up a checking account. You guys are luck to have her, she was amazing. Very knowledgeable, smart, funny and kind. She answered all my questions quickly and easily and even provided information I didn't know I needed. Whatever she is being paid is not enough. These days after Covid when people have become lazy and don't want to work, it is not easy to find people motivated and good at their jobs. She is both and then some. Thank you Alejandra for making me feel valued and comfortable. ----Graham.
-
September 2023 by Dingaling Dong
When none of the hot shot banks in town could help, Emma and her crew were the true heroes this past Saturday. They were fast, courteous and professional! Got my debit card within minutes!! The competition should take lessons from this wonderful staff!!!
-
September 2023 by Marcus Baker (Marcus Baker)
There's a reason this branch is 5 stars. They deserve 6. Everyone is super helpful, kind, and understands the customers' goals. They will do whatever they can for you and work with you, even if you have a request that other banks won't accommodate. If the membership fee is something that isn't something you're interested in, keep in mind that it includes a great insurance policy for your phone. Most phone companies charge you $8-10 per month for phone insurance. SSFCU offers 2 incidents per year for $6 a month and it covers enough for pretty much anyone's phone. My wife has one of the folding phones and it covered that entirely. I've used it multiple times for myself on more basic phones and have always been satisfied. Definitely consider using them if you're in the area. They also have great partner branching in case you need to move around.
-
September 2023 by John Estrada
I went in to the Loveland location to get some help with a replacement card, and a fraudulent charge issue. Alejandra was amazing and took care of all my questions, and spent 20 minutes making sure I was happy with the service at Security Services Credit Union. She reminded me why I decided to use them for my boat loan and credit card. Im thinking about a motorcycle loan next. Thank you Alejandra for your help!
-
August 2023 by Ryan Whittamore
After 2 hours on the phone with the 800 numbers for ssfcu and a complete run-around from 4 different people. Who had no clue what was going on I decided to call a local branch and see if someone had an idea. Mrs. Alejandra was able to give me the answers I was looking for in a matter of minutes. Literally minutes. She sets the bar so high in the customer service Standards. Very curtious. Very patient. Compassionate the list goes on and on. Her performance has turned my attention back to ssfcu for future buissness. She is the gold standard in the industry in my opinion. I couldn't say enough great things about Mrs. Alejandra. I had several other inquiries that she knocked out of the park. Hopefully the right people see this and see what a shining star she is.