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July 2025 by Melvin Verdeyen
I went into this ups store today. I have some problems with the return labels on my Amazon return. Trent was very helpful and help me work out the issues. I appreciate when people go out of their way to help.with an issue that really not his responsibility to help me with.
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July 2025 by Onebleueye !
I also agree that the employees are always friendly and nice and I love that store on eagle drive. I have Mail packages but mostly returns from amazon, it's always a pleasant experience. Keep up the good work.!
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June 2025 by Ro Jones
The employees at this store are the best. They are always welcoming, always helpful and get me in and out fast. I appreciate every one of them. Aziah handled my Amazon returns tonight with a great smile and cheerful attitude. At the end of a long work day, it was uplifting to receive great customer service as is the custom at this UPS store!
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May 2025 by Jared Allen
Alex was the biggest help. Walked in not knowing nothing and he very patiently helped me send my first sold item on eBay! Thx man!
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December 2024 by Katherine Ott
I've always gotten 5 star service from this store. It has the friendliest and fastest service out of the other UPS's located near me.
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December 2024 by Martin Kehoe
Had a poor experience with an employee.
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November 2024 by Zein Paputungan
Very knowledgable. Jenn was very friendly and helpful with shipping my packages. I have seen good custom service before but Jenn is the best. Made our visit enjoyable.
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August 2024 by Dena St.Peters
No area in the store where you can drop already labeled packages like every other UPS in the country offers. Very inconvenient. Will look at taking my commercial business back to FedEx.
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July 2024 by M F
Shady business practices at this location. First, I will start of by saying the associates at this location are always very helpful, nice and professional... even the manager I gave some aggressive feedback to today was very measured and professional, too bad they are put in a position to offer poor customer service. I ordered a product and was given the option to pick up at this UPS Store. There was ZERO added fee and ZERO indication that this would cost additional money. The merchant I ordered from did not note additional cost, the delivery email from UPS did not mention additional cost. If I had known there was an additional fee, I would never have made that selection. The shady practice of notifying a customer AFTER the package is delivered that it will cost $10 to pick it up is some real dirt bag stuff.
Edited for ‘Owner’ response: You can charge whatever you want. The dirtbag practice of sneaking additional costs after the transaction and delivery is complete without giving the customer a choice in the matter is very scummy. The alternative options I will explore are USPS and Fed Ex.
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July 2024 by J Bolton
This UPS location has always given me great customer service. In fact, I stopped in at one UPS as I was driving around town and the line was so long and slow that I left and went to this location before going home. I live in a small town and going north to this office and south to another I always choose this location.
Someone else complained about doing returns and being told on some packages, they had to box them and some not to box thinking it was store policy to keep changing instructions. That is incorrect. I do plenty of Amazon returns and you have to look at their instructions on return. Amazon will say whether you need to box it or leave it unboxed. It’s all about reading the Amazon instructions, user error.
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June 2024 by Chlorissa Sladek
Literally the quickest and most friendly service that I’ve received from a UPS store.
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March 2024 by wyo550
The staff and management are above and beyond (like so many good people in Larimer County!) I sent a ring to Italy via this office; and when it wasn't picked up, the manager of this UPS office worked phones for days to get Italian customs to yield! Imagine you, shipping a box to Salt Lake! Go UPS Loveland!
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February 2024 by Modern Conception
Came here to say how RUDE the owner is and I see I am not alone. It appears from other comments, this has caused high turnover and dishonest situations. Not. Surprising. There are other games in town.
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December 2023 by ang_gelo
The only UPS store that knows how to do Amazon returns when it comes to big packages.
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November 2023 by Dr. Gwyn Rosaire
Your experience will vary based on who is working the front desk.
