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August 2023 by Amy Lane
Great experience! This is one of the few stores that have very nice quality high-end women's clothing! I highly recommend if your looking for a classy look!
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August 2023 by Glenda J.
After calling this number, I'm told they have no idea who had reached out to me after I was on hold for 15 minutes. I was asked repeatedly for my phone number to see who had "called me", and they were more focused on looking at my account to find someone instead of understanding I am responding to a message here. Then they want me to fill out a form to forward to the store. Such a missed opportunity for them to take ownership to rectify the situation.I would say improve training to address the issue. If your representative cannot function without a customer's phone number, your process is broken and that is why brick and mortar stores will join the dinosaur era.
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January 2023 by Christopher Mooney
Wife was looking for a dress to attend a wedding. Staff was very helpful and gave recommendations on different accessories to complement the outfits. Store was clean and visually appealing.
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October 2022 by Brooke Gooding
I was feeling nervous about a work trip that I'm going on and really wanted an outfit that helped me to feel confident. Zander (Alex) and Karen went above and beyond for me tonight. I'm so glad I came in! They helped me put together the perfect outfit that makes me feel amazing. Thank you! I'll be back.
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October 2022 by Brooke Dudley
I was feeling nervous about a work trip that I'm going on and really wanted an outfit that helped me to feel confident. Zander (Alex) and Karen went above and beyond for me tonight. I'm so glad I came in! They helped me put together the perfect outfit that makes me feel amazing. Thank you! I'll be back.
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October 2022 by Jericho Biggs
Karen is amazing! Customer service is topnotch! Thank you for all your help.
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July 2022 by james weber
My wife wanted to go there, she likes the one she had been going to in California. Disappointed with this one, very disappointed.
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January 2021 by Iryna Wiggam
Beautiful clothes and very friendly service.
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October 2020 by Jillian Lucero
Really disappointed today in my relationship with this store. My very favorite pair of business casual slacks are purchased from this location on a regular basis.I have about three or four pairs of the same style of pant. I've worn them very little because of Summer this specific color about 2 times.They were purchased in August.The last time I washed this pair of the light gray, a weird straight line across one leg of the pants showed up after a set dry.(I wash on delicate and set dry then hang in my closet).To me it was very clearly a manufacturer's defect in the fabric.They would not exchange this pant for any reason.This frustration after trying to order the black and white polka dot dress that never came to the floor (fall catalog) for an event. I even set an appointment for a try on of this dress.I was never notified it didn't come in and found out while I came in for my appointment on a Saturday morning.I came all the way up from Erie.Needless to say both of these situations have brought me to the conclusion that unfortunately the store is no longer a place to purchase my nice things.
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August 2020 by Chair Rocks???????
i think her name is Dana, but she was so amazing! I had thousands to spend if i wanted to but my daughter and i did not look the part. She immediately got a dressing room ready for me, and 2 different associates grabbed clothes from me as well while i raided the clearance section. Then dana also picked out brown pants for me based off of shirts i picked which i NEVER would have thought to get brown pants. She also picked out jewelry to match my new outfits! I know being a salesperson is the job, bet even though i didnt look like i belonged, dana made me feel like i was worth millions! And my daughter loved her too! This woman needs a massive raise! I had gone to a other high end store minutes earlier and was treated like trailer trash, yet they had no idea how much money i had. The way i was treated at WHBM, was such a unexpected and beautiful surprise! I will be back for sure!
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July 2020 by Felecia Hart
Very friendly staff
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June 2020 by Carol Woods
Safe. Customer service was outstanding!
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March 2020 by Vanna Hosanny
The clothing selection is wonderful. The Loveland, CO location staff however... is dismissive, judgmental, and utterly horrendous. Not a single staff member acknowledged my presence, much less offered assistance in any form. I still purchased clothing because I needed them for an event tomorrow, but absolutely no part of the shopping experience was decent. I officially completely understand why people shop online. Ladies in the store today you should be ashamed of your customer service today.
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February 2020 by Heather Alderman
The sales team were very friendly and helpful. Even though they were very busy, they made a huge effort to greet and speak to every customer and moved the checkout process along as quickly as possible while chatting and having fun at the same time.
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May 2019 by LP
Be sure to check out the sales racks at the back of the store, I usually find good deals there. Love the styling on their tops. Always quality trims, buttons, and good craftsmanship. Also they can match from season to season so you can add a new top to a shirt from last season to spruce it up!
