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March 2024 by Thomas Jones
The employees are nice but the post office itself is terrible. They are understaffed, and don't even have carrier service for the town of Lyons, let alone surrounding areas. What's worse is that they pretend their hours are 730-430, and then put up a paper sign that the desk is closed from 1130 to 1 for lunch without changing the posted hours. It's disingenuous, and you wonder if the postmaster knows.
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January 2024 by Beau Cook
Needs improvement. They won’t do home delivery in town. Mail is frequently misdelivered. Hours are so limited that it’s difficult to pick up packages with a full time job. Packages are not reliably made available when specified by usps informed delivery.
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August 2023 by Mark Walters
The trust is gone for me . If you think they will deliver in a timely manner or be safe and not damaged you are really lucky.
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June 2023 by NorC
Worst post office in Colorado. The women I got served by were the rudest person in the world. Customer service is the worst. Workers who worked here just give useless information in a rude way that in no way helps at all. The worker always brought up how she did training. I don’t want to be rude but please send her to training again. I asked the same question a million times but instead of an answer, I was met with rude bickering about things not related AT ALL about my question. Do not recommend for anyone.
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May 2023 by Richard Walton
Nicest most professional people I enjoy doing business with.
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April 2023 by Katie Pepper
Worst customer service ever. Worst post office experience. The two women working there were clearly on a power trip. They were rude and short. We tried to mail our passport renewals and were told we would have to wait to talk to Marisa who does passports- it was just a priority package! They yelled at people getting passports several times to get out of line even though it was unclear where we were supposed to be. Just rude. The other family waiting for passports asked if their 4 year old could use the bathroom because she was about to have an accident- they were told no they could go elsewhere very rudely before finally acquiescing. Avoid if you can.
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April 2023 by Kevin Butler
Supervisor is absolutely useless. We scheduled a passport appt weeks ago and upon arrival was told it was cancelled. No call or email notification. She claims they have been low on staff for months, I can see why with her attitude, and that they can’t do passports. What’s the point in scheduling if they weren’t able to do it in the first place.
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March 2023 by Jennifer Taylor
Why even have a phone number if you never answer it?? The 800# is just an endless menu of choices that get you nowhere - but at least the call gets picked up. They can't even be bothered here. Thanks for being useless and wasting my time!
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March 2023 by cody mitchell
The number the toll free number gave me to call doesn't work. Really frustrating. Just trying to get my package.
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January 2023 by Zaynah/Chad Miner
The 2 women who work here are megalomaniacs. They get a buzz off of telling people no. I was in there yesterday to send several packages for my business. I've sent literally thousands of packages, over the past few years, but for some reason today they wouldn't take mine. They said they were too full.... they are all flat rate...awful customer service.
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August 2022 by Mic Dor
Absolutely ridiculous that the lobby has been closed for WEEKS, which means the PO boxes are only available during government business hours.
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August 2022 by Sally Smith
The 7:30am to 4:30pm hours are really difficult. I'm constantly getting to work late or leaving work extra early in order to get my packages. I wish they'd install more of the package receiving boxes with keys so they didn't have to process so many yellow slips on a daily basis. Or that they'd give more of us mailbox service instead of having to rent PO boxes. Or adjust the hours earlier and/or later.
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July 2022 by Sally H
The 7:30am to 4:30pm hours are really difficult. I'm constantly getting to work late or leaving work extra early in order to get my packages. I wish they'd install more of the package receiving boxes with keys so they didn't have to process so many yellow slips on a daily basis. Or that they'd give more of us mailbox service instead of having to rent PO boxes. Or adjust the hours earlier and/or later.
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August 2021 by Elizabeth A.
The day has finally arrived! My daughters and I become International travelers today! We get our passports!!! Here we come Cobo, Mexico!
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June 2021 by Lee Salminen
They’ve lost my mail so many times over the years it’s ridiculous.
