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October 2024 by Catherine
While traveling across Colorado on I-70 to attend a family memorial, I found myself low on gasoline. I could have stopped anywhere but remembering what a great time I had in the lovely small town of Minturn while visiting some ranching friends, I opted to drive the two miles out of my way to gas up there and maybe take a walk around to shop in the cute stores. What a huge mistake! All I could see in Minturn was a Shop & Hop so I pulled in. I put my credit card into the pump and was pre-authorized but no gas was coming out so after many tries I went inside to see if the problem was me or the pump… I’m old but do know how to pump gas! I explained to the employee that I was struggling and her response was “I see that”. I didn’t expect what came next. She very rudely began berating me for removing the nozzle before I pushed the button to choose the desired gasoline. I was so embarrassed, I turned and went back to the pump. After several attempts, I was able to pump enough gasoline to get me out of there but I received no receipt or acknowledgement that my card had been charged. Ugh! I really didn’t want to go back inside but had to be sure that I had paid for the gasoline. When I walked back inside the employee was ringing up another customer but stopped, looked directly at me and said “WHAT NOW?”. I was horrified and just said “WOW!” and walked out. I was so shocked that this woman would choose to be so unkind. Just a bit of kindness to another human being would have gone a long way. Either this woman owns the business and has a monopoly that keeps her in business, or the owner is desperate for help. But there is a bigger picture… gross meanness to each other is not what this world needs in any situation let alone the service industry. Put a little love in your heart lady!
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February 2024 by Kayleigh Lyons
Their computers went down and they wouldn’t take cash, more than the amount of the product. It’s not hard to ring it in after your register opens back up.
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May 2022 by Eduardo Peña
(Translated by Google) Hello greetings (Original) Hola saludos
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October 2021 by Ang Johnson
Great service
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August 2021 by Jason Stiastny
Simply the Best Soda/Pop machine for miles! Customer Great Service is over the top! Always super happy to see ya & get you on your way! Thanks Shells -- keep up the great work, Best in the Valley!! A+++
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August 2019 by Cara Little
Only gave 1 star because I can’t give zero. To the rude dark curly haired lady who opened this morning- you were already 10 mins late into work. I waited outside for you to open, waited for the coffee to be brewed, then asked if you could make decaf because I’m pregnant and you SO rudely responded “I guess”. I go to walk out and you say “well are you staying or not?”. Yes I stayed, but I know customer service and that is absolutely not acceptable. Get a grip people. We only live in the most beautiful state in the US, is it really that tough at the Shop N Hop????
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June 2019 by joshua Williams
Terrible management, rude to the customers if you ask even one question! Avoid at all costs!
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May 2018 by Christian B
In the small village of Minturn, there is only one main road that goes through the village. On that main road are a few houses, a few shops, and one gas station. This is that station. If traveling anywhere into the mountains, its best to fill up your tank since there might not be another station for awhile. Each time Ive been here, the area is clean, the pumps are operational and in the winter time the surface area is free from ice and snow and the price of gas is competitive to that of other stations in surrounding towns.
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July 2017 by jamie tyler
Incredibly rude..
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June 2017 by Jay R
Charlene is one rude and disgusting lady!
