Verizon

Cell Phone Stores
Hours: These reviews highlight a range of experiences at Verizon stores. Several customers praise the helpfulness and professionalism of specific staff members. One reviewer appreciated Jeffrey for helping them get a new phone and transfer data after their old phone stopped working. Another was very satisfied with Zane T., who provided outstanding service and helped them buy a new phone, tablet, and other items, especially after a previous negative experience with Verizon. A different customer praised a staff member named Neva for turning around a disappointing first visit; despite initial delays and challenges, Neva was courteous, went above and beyond to help find the right phone and accessories, and ensured the customer left satisfied, even after closing time. However, some reviews mention issues with wait times and staff knowledge. One customer experienced a long wait and felt unwelcome initially, but was ultimately pleased with Neva’s efforts to resolve their issue. Another reviewer found a staff member, Zach, less helpful due to lack of knowledge, which led to wasted time. Despite these inconsistencies, many customers note positive experiences with courteous and attentive staff, praising their ability to identify needs, explain options clearly, and make the process simple and efficient. Overall, the store has staff capable of providing excellent service, with some moments of improvement needed in wait times and staff training.

1. Monte Vista, Colorado