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February 2024 by Elsie Hoag
Always pleasant. Clear about what was needed.
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January 2024 by Deanna Shepherd
*** Update: They didn't call the next day with updates. I finally heard from them at 3:30pm when they told me the work was done. I have my car back and it seems to be running fine, so the work was good. They were always very polite, both on the phone and in person, even if I wished there had been more ongoing communication throughout the process.I've had my vehicle repaired here a few different times. We usually wait a month for an appointment, but the prices are better than the other shop in town which is also always booked out a month. Communication is often poor but the work is usually good. However this week has been a real challenge. We dropped our car off Tuesday morning bright and early. We were told the work would be done by the end of the day, or the following morning at the latest. No one called us to tell us otherwise so we assumed that remained accurate. We gave them all the way until Thursday morning, a full 24 hrs beyond the longest they said it would take, before going to get it. When we arrived to pick up the car we were told that a part had to be ordered in and that it wouldn't be ready until early afternoon. So my husband dropped me off at work and returned home. No one called us all day so around 4:15 I called them to check on the status. They said they were finishing up with it and would bring it to me at work very soon. I finished my work at 4:45 and sat waiting. By 5:30 I still hadn't heard from them so I called them again and was told they nicked the radiator with one of their tools and now need to replace it with a new one that will (hopefully) be delivered tomorrow. So I sit here, having already waited 45 min after finishing my work, now having to wait another 60 min for my husband to pick me up. My husband drove me to work this morning, a 90-min 72-mi roundtrip, and now has to pick me up this evening, another 90 min and 72 miles. What a waste of our time and money, all due to them not proactively reaching out to keep us updated on what's been going on throughout this multi-day process, which was originally only supposed to take a single day. I get that things happen and expected timelines can't always be met, but I'm very frustrated and disappointed that my husband's and my valuable time and gas mileage in our backup vehicle have been disrespected by the shop neglecting to initiate basic communication with us. I've asked them to please call me regularly throughout the day tomorrow with updates. We'll see what happens. It would be great if they'd give us a discount on the work we originally took it in for, given this fiasco. I'll update this review when we finally have our car back.
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January 2024 by Jake Mellott
Great service and competence!!
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January 2024 by Al Reed
Best auto repair shop in the San Luis Valley, wouldn’t take my truck anywhere else, great mechanics
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November 2023 by Cassie Fisher
I absolutely love the folks here. I brought my car in and I feel like they are one of the few shops to take me serious when talking about my vehicle. I don't know a lot about cars but I know enough about my Honda.The service and communication has been wonderful.
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November 2023 by Terrence Chiquito
SLV auto has excellent customer service and professional...I had an alignment seceduled right away,they got my truck situated..thx slv auto,I definitely recommend them for alignment services for sure..God ? ?Service: Steering & suspension repair
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October 2023 by Annie Butler
Appreciate the Receptionist to Technician, et al. Should have asked about AAA benefits. I recommendServices: General repairs & maintenance
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September 2023 by Oceana Wind
We couldn't have been more fortunate! Our battery light went on one hour out from Monte Vista during a road trip from AZ. Matt, his wife, and his team were nothing but gracious and efficient. We literally "cruised" in on our last bit of charge as our alternator had failed. They were in the middle of managing a backlog of customers, a sick child, and insurance quotes for their new facility and yet they still managed to source the replacement and get it installed same day so we could continue our journey. Thank you all!!! We did end up enjoying the town of Monte Vista for a few hours. We can also recommend the Rio Grande Motel as they were equally accommodating to our circumstances.Service: Auto maintenance
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September 2023 by Adrienne Reed
I was traveling through and broke down. They got me up and back on the road in a timely manner. Very grateful for them squeezing me in.
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August 2023 by Ray B
Matt is very easy to work with and will go out of his way to get it done.Service: Wheel alignment
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June 2023 by Shane Knutson
1200 miles from home and low break fluid light comes on going down Wolf Ridge Pass. AAA recommended this shop. We were there right away on a Monday morning. They got us in quickly, the service was top notch, we were back on the road by 4PM with a new caliper, rotors and pads. Breaks are working great and we have piece of mind! Highly recommended!Service: Auto brake replacement
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June 2023 by Skeet Tingle
I walked in with a flat tire and they made time for me. They were courteous and professional and did a great job at a fair price.
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May 2023 by Jed Pilant
Did a great job for a fraction of what both of were expectingService: Engine repair
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May 2023 by Jarrod Helmick
Took my ol mustang in, to have new heads put on the engine. And some other things done to get the car road ready. They didn't do half of the things, I was charged for. Ended up having to take it to another mechanic to have it fixed properly and tuned.Services: Engine repair
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December 2022 by Kathy Anderson
They do a great job keeping my car on the road!Service: General repairs & maintenance
