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September 2023 by Xanthe Demas
I have never been more pleased with a Storage Service. Brian was incredibly helpful, knowledgable and kind. He was so helpful and made the stress of moving and all of our messy logistics a breeze. He even had inside knowledge of the places in town to get the best boxes. He made a naturally stressful and tedious process smooth and seamless and pleasant and I am SO appreciative. We also rented a Uhaul from this location and the pick up was easy and quick. the truck was clean and worked great up the big hills in the area. Had a GREAT experience. Thank you Brian and everyone at Southern Star!
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August 2023 by Wendy Major
Easy access to units. Secured with a gate and your own code to get in.
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July 2023 by A B.
I wasted 5 hours today because of Uhaul's BS app! The stores were closed in town on a Friday, and the app was the only way to get a moving truck.I needed to spend this time packing and moving and was not able because of Uhaul and their app. The app is so very buggy and complicated with location services, tracking, and hit or miss allow requests. Uhaul has made the moving experience the worst and hardest of my life. Now I need to move everything in my car, all due to Uhaul's horible app, non-existent Friday hours, and poor customer service.
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January 2023 by Candice Passehl
Brian is an amazing human and 100% made my day! My move has been a bit of a mess and the final step, receiving and coordinating the pick up and getting my ubox loaded up was no exception. But Brian took care of everything, was kind and had a great attitude while helping us out. A true gem of a dude, support him however you can!
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January 2023 by Andrew Browder
Great place to store cheap affordable office manager brian is cool chill and makes sure u get what u need....great turn around airport storage
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November 2022 by Robert Wood
I rented a u haul Brian helped me. world class. I was in a tough situation and he made it all good. I doubt I'll ever be back but if I am I will use them again
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October 2022 by Keri Johnson
I've been treated with the upmost respect and kindness, and the storage container is very clean. I received a call from a young lady named Toni who wanted to make sure I was totally satisfied. This lady should teach people on what customer service should be. Thank you for everything and making sure that we were taking care of. I highly recommend this place for all your storage and rental needs
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September 2022 by pamela/jon hartsen/sering
Twice now Bryan Malek has helped us with our U-Haul needs. Bryan works with you and is very professional and very honest. Bryan could feel our frustration when U-Haul (none of which was Bryan's fault nor that of Southern Star) delivered wooden (most of them damaged) rather than the metal U-Boxes we had ordered. As my wife and I were discussing our options, Bryan came out with a cold Gatorade for my wife. We will be back to rent a truck and trailer, not because of U-Haul, but because of Bryan. Southern Star - you have an incredible employee.
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September 2022 by Mike Dawson
Montrose - After more than a year and a half of not having the gate to the facility able to close or work on a keypad, now the facility still doesn't have a keypad for getting in but the gate is closed before 6pm and there's no way to get in. 8/25/22 5:52pm
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August 2022 by Cindy Swartz
Stopped in today looking for packing paper. Meet Bryan and his wife which just took over managing the business. Super awesome people, very helpful. Definitely stop in and see them for any of your moving needs.
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June 2022 by Kay Gerke
Although the transition of ownership has been very complicated, the new manager, Bryan, was extremely helpful and courteous with me today. I was in a hurry and I needed to access both of my 2 units. Apparently, I left the first unit's door open and the lock/key on the ground. Bryan did his rounds, checking the premises, and he found my open unit. He closed and locked it and promptly called me and told me what he found. I am so extremely appreciative of his consideration and he gives me hope for the new company. Bryan was polite, patient, helpful, and professional.
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March 2022 by Eddie Jones
The attendent was very helpful as she had a family emergency come up so she called me to see if I could come pick my trailer early
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October 2021 by Brian martin
Bad service. Don’t answer the phone Building locked nobody around an during business hours
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September 2021 by Jared Smith
I ordered a u-haul trailer online from this location, and of course declined the insurance policies that represent a terrible value for the consumer and fat profit for the company.When I went into the store to make a minor change to my reservation at pickup, the person that “helped” me conveniently slipped the $30 insurance policy onto my order. Extremely dishonest, practically theft.A company that takes these liberties, willingly playing fast-and-loose with their customers wallets, will happily screw you in any way they can.You should think twice not just before ordering a U-Haul trailer here, but also in using their month-to-month storage units or other services. There are other great options in Montrose for that.I do want to mention that this is an issue with Airport Storage, not U-Haul. I’ll continue to use U-Haul but will just shop elsewhere.UPDATE:As for the owners reply, they technically did get my consent to add the insurance. I'll give them that. I signed the paper when I picked up the trailer, mea culpa. But I did not ask for the insurance to be added, and the salesperson did not mention that they were adding it. I had already explicitly declined coverage in the online checkout, where I have to check a box saying I will reimburse u-haul immediately for any damage done to the trailer. I happened to snap a screenshot of my completed checkout showing that I declined the damage protection that Airport Storage ended up adding to my order. I've attached that picture here, the relevant information is at the top of the photo - Damage Protection is listed as "None" with a charge of $0.Bottom line: when I completed my online checkout the $30 charge for insurance wasn't there, but by the time I left Airport Storage with the trailer it was. Take from that what you will, thanks!!!
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August 2021 by Jared S.
I ordered a u-haul trailer online from this location, and of course declined the insurance policies that represent a terrible value for the consumer and fat profit for the company. When I went into the store to make a minor change to my reservation at pickup, the person that "helped" me conveniently slipped the $30 insurance policy onto my order. Extremely dishonest, practically theft. A company that takes these liberties, willingly playing fast-and-loose with their customers wallets, will happily screw you in any way they can. You should think twice not just before ordering a U-Haul trailer here, but also in using their month-to-month storage units or other services. There are other great options in Montrose for that. I do want to mention that this is an issue with Airport Storage, not U-Haul. I'll continue to use U-Haul but will just shop elsewhere.
