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February 2024 by Tuttofare
Absolutely horrible ice cream shop.Scum of the earth.
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August 2023 by Kent Scribner
Very disappointing. We brought in our granddaughter for some ice cream. The two employees were only servicing the drive through. They kept saying they would be with us. We were the only customers in the store.After fifteen minutes they were servicing drive through who drove up ten minutes after we arrived. Finally one broke off and helped another customer who had been there for five minutes.The other employee started to help us the another car pulled up. He ignored us. We went to dairy cream.
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August 2023 by Jennifer E.
A dual business. Baskin-Robbins with Dunkin Donuts. We went in for ice cream. No sugar cones. Okay, put it in a cup then do a huge scoop and charge more because in a cup. I would have preferred to have the smaller scoop. The only reason in a cup is because you have no cones. Then, put all scoops in one cup until we stated again each scoop was for different people. Then handed us the scoops with no spoons. We asked if we could have a spoon and they had to get them. Not a professional service. $7.20 for two scoops of ice cream in a cup. I will pass next time and get a pint of the ice cream at the store. Overall, it was a disappointing experience.
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June 2023 by Molly W
We ordered a cake a week in advance, called the day before pickup to confirm and went in the next day to pick it up and they said the baker had a family emergency and could not complete the order. How come they didn’t tell us that days before pickup?? It was ordered for a birthday party. Too late to make other special arrangements!! Absolutely unprofessional. Will not use them for anything ever again!
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June 2023 by David Johnson
Out of 32 available spaces for ice cream they had 7 flavors to choose and they were bottom of the barrel flavors as you can imagine.Ordered a milkshake but they blended the ice cream with ice cubes. It tasted like milk water with a drop of flavoring. Are you supposed to blend it with ice or is this a "money-saving" tactic? If it is, it didn't work because 1/3 of what was blended was extra and just thrown down the drain. Use milk in your milkshake y'all, what the heck.
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May 2023 by Haley Carlton
Milkshakes are terrible, tasted like slushie water. One sip and in the trash - waste of 7 bucks.
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May 2023 by S
Worst place in every aspect. Service, quality, quantity, just everything was horrible. I would be embarrassed to own or manage a place like this. Idk how a location can turn "going out for ice cream" into a horrible experience, but this place sure did.
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May 2023 by matthew furubotten
Worst milkshakes I have ever had. Not sure you can screw a chocolate milk shake more than this location did. They should close their doors on a fail this big. The other person I also bought one for took on sip and threw it away. After spending $14 buck I tried to consume mine and got sick half way thru. Yuck
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April 2023 by haley huggett
If i could leave negative stars I would. This place is a joke. Had hardly any ice creams, no cones, then when I asked for spoons the guy working stuck his finger up for a 1 minute and then never got me spoons. Then I asked again and they gave me the sampler spoons that are tiny!!! My first ice cream tasted like the freezer. When I told them I wanted something different the girl said oh.. ummm. .. like come on people. Disgusting. Won't be coming back. My kids were excited to try it cause it's supposed to be fancy .. but really it sucked. Didn't even toppings out
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April 2023 by Samantha Huberd
First and last time there. It's absolutely the worst place I have ever had ice cream at. Customer service horrible. Ice cream freezer burnt. Spoons and napkins are nowhere to be found. Charged wrong.
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January 2023 by Jessica Reveal
Ordered a three scoop Sunday with hot fudge chocolate sauce and cookie dough bites when I received it it had no chocolate sauce or cookie dough bites and was poorly put together. Won’t order again. I don’t like paying for something and not getting it.
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January 2023 by Hartej Uppal
DO NOT COME HERE!!!!! HORRIBLE SERVICE. We came here from ouray because we were visiting to do ice climbing. 35 minute drive from there. We arrived at baskin robins 45 minutes before closing, or as stated on google. Front doors were closed, and we went through the driveway because we saw other people going through there. I went up in line and talked to the worker. She was extremely rude. Said that they “closed the sign” of baskin and robins even though it was 45 mins before closing time. They said it was closed but could not give any reason why. I pleaded with them to give me and my son some icecream and even told them we would write a bad review but she didn’t budge. DONT COME TO THIS PLACE.
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October 2022 by David R.
Freezer burned. So frozen they had trouble scooping it. Shrugged when I tossed in the trash and "Oh well". Will not return.
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October 2022 by Tim Slama
I'm so done with this place. The lobby is closed most of the time which creates huge drive thru line. Dont wait in drive thru line because they probably won't have what you want when you finally make it to the speaker to order. They are always out of several ice cream flavors. Never stocked with pre packed quarts. The employees are teenage zombies that don't care. As far as the Dunkin doughnuts, dry and old tasting every time. Go to Montrose doughnuts and deli just a few blocks down. Anyway, I dont know how this poorly managed store stays in business.
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September 2022 by Rachael DeRossi
Hey franchise owners- You need new management. For 3 years this place has been out of almost everything every time we have gone. If my kids didn’t insist on trying for cotton candy ice cream every time we wouldn’t have been back in years. Oh and the manager once banged on the bathroom door, yelled at us and kicked my kids and I after my 5 year old had to used the bathroom that was absolutely not “being cleaned” rather than have an accident. Sorry kids not trying for cotton candy again here. And why is it still not open for walk-ins? It really is a laughable state.