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November 2023 by teresa McFarland
I originally was a metro pcs customer had been for 4 years, when they closed their store in Montrose it made it difficult to upgrade my phone because I would have to drive to Grand Junction to do so. Was very frustrating. So I started shopping around town to find a new carrier. I found cricket . The staff was amazing and funny. I wanted the iPhone 11 and at the time they didn’t have it. They took my name and number and the minute it came called me and we had it set up and going in less then 30 minutes! I can not remember the young lady who helped me but she was awesome great service and when new customers walked in she welcomed them with a smile and told them it would be a minute but she would be right with them. I love my service I have only one brief dead spot going to Ouray. I’m glad I changed carriers !
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September 2023 by Holly Bishop
Wonderful staff very helpful
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July 2023 by Danielle Scafidi
Con.artists who will do/say anything for a commission. Went in for an eSIM on my unlocked, fully capable phone. Was told they could do it, which was information we relied on in deciding to move forward. Went through the process and paid for the service. Was then told that what I specifically requested and required was not possible, and that the $90+ I was charged was non refundable, despite not being able to provide the service, and having been charged less than 10 minutes prior.
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July 2023 by Michael Scafidi
This retailer stole $95 from us. They stated they could activate service for us on an eSIM. When they were unable to do so they told us that the service and activation fee were not refundable and threatened to kick us out of the store when we asked for a refund.The staff were smug about the fact that we could not get a refund.
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May 2023 by Maria Decker
Cricket has the rudest staff ever. Because we were waiting outside there store for them to open and wondering Why the guy wouldn't open the door he proceeded to come outside and yell at us for no reason. Worst place and worst Staff in montrose county. They need to be shut down
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April 2023 by Anamika T C.
The people were very very rude an disrespectful an refused to help us just because we were outside waiting for them to open the doors when they were 10 mins late to open an they opened the door saying that they refused to help us just because we waiting outside for them I highly do not recommend coming here as they were very rude to us.
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February 2022 by Jc Hutchinson
Former employee here!!! Work space is unsafe and staff are inconsiderate of others refuse to work with customers that are not like them. Management is rude to them as well as customers. Overall experience in this store says that people should be aware that it is unsafe to work at this company
