-
August 2023 by Google user
I had the most amazing experience at this (so called) Verizon location. I went in to buy a new Verizon Jetpac. I was told that the only one they had in stock had been used, but only for two days and was fine. I bought it. But that evening and the next day it didn’t work. It just kept crashing and disconnecting. So I immediately took it back to the Verizon store (which turned out to be Russell Cellular) to return it. The sales lady told me I could return it but I had to pay the $40 set-up fee and a $50 restocking fee. She said that was the company policy regardless of whether their product worked or not. I find this astounding. I have been a Verizon customer for many years. I do not understand how they can allow Russell Cellular to use their name and operate so unethically.
-
June 2023 by Connie Miller
I stopped in to shop for a new plan, and Haylie had me in and out in 10 minutes. For someone who hates dealing with cell phone issues, this was so amazing. The four or five times I've had issues and stopped here, the service has been excellent. Thank you!
-
April 2023 by Susan Murphey
Bryce was amazing! He was so patient and explained everything.
-
February 2023 by Michael Shonts
Haylie is the best Verizon sales rep there is. She knows everything and got me a new phone, additional line and everything set up in no time. 6/5 would recommend 69% of the time every time.
-
December 2022 by Evan Mudgett, Realtor
Alexis was extremely helpful today! She didn't just send me to Verizon's customer service department in who knows where, she stayed on the phone and coached me through it with patience and expertise. Very much appreciate this!
-
November 2022 by Lori Miller
Alexis greeted me cheerfully and took care of my concern quickly and effectively. She was very kind to me. Great experience!
-
September 2022 by The MOOving Company
This Verizon store has the BEST staff you could ever interact with in a cell phone store. Tanya worked with us on a transition to a new plan as well as setting up new phones. She was absolutely wonderful! They're patient, understanding and know what they're doing!
-
June 2022 by Leah Robinson
Alexis was simply wonderful!! She was so patient and made everything very simple for my parents. Very informative without going over your head. Highly recommend this location.
-
May 2022 by Sue M
Russell Cellular Cortland, Ohio. Stopped by for a phone charger. On a fixed income.Told I could have a wonderful deal on a phone upgrade. Advised I did not want my monthly bill to go up. Was told, with this deal and a discount, your bill will be the same, if you also sign up for autopay. Paid "start up" fee. Checked my first bill and what my projected monthly bill will be. First bill is over $70.00 than my usual amount. My monthly bill has gone up $30.00. Was charged another "set up" fee and an upgrade fee "which is standard" (but I was not told by Russell employee). With add ons, paid $200 that day at Russell. This has turned out to be an expensive phone charger. Be wary. Be Specific with Questions. Slick. Left phone message for manager to call back, no reply. Thankfully, Verizon itself is being very helpful.
-
March 2022 by Karen Shamp
Tanya was awesome. She had several customers in the store at once and she was the only person working. Tanya was able to take care of everybody and not leave anybody waiting. She was very knowledgeable and helpful. I will come back when she is working to buy a new iPad soon. Thanks, Tanya!
-
March 2022 by Mark Andrews
Tanya was professional and personable! Great demonstrated performance analyzing new phones and features. Then Tanya transferred me from an iphone 11 to a new Google pixel 6 pro smoothly and quickly. Thank you for your great service!
-
March 2022 by Jerra Grett
Went in to set up a hot spot,I had called prior, but information was Different in person..annoying. Was unable to complete transaction. Both agents were friendly but Verizon and Location are not jiving.
-
February 2022 by Mountain Sparky
Could I make it 10 stars? I wanted to keep my Verizon account but needed to upgrade to the simplest 4g equipment. Corporate didn't want to support that and other stores couldn't begin to figure out how. You all, all three of you, worked together and did what "couldn't be done" and even got my contacts imported! The best customer service ever!
-
February 2022 by daniel hicks
My phone was a mess and dying. Tanya did everything possible to save my data and get me a new phone. She even stayed late on a cold night to complete my phone set up.Plus she was incredibly confident and nice to boot. Thanks ?
-
January 2022 by David Kasarda
We went there approximately 3 weeks ago to utilize a $800 loyalty iPhone 13 credit. The phones were ordered and arrived for us to pick up today. Come to find that our current plan did not go with the phone promo. We were not told that at the time we ordered the phones. We would have upgraded to the correct plan. Unfortunately we were told “all was good” just to find out we can not use the promo on our current plan and the promo expired yesterday. Very bad service. Their solution was they will let the other employee know her mistake. Unfortunately that does not help us.
