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October 2023 by Bobbie Kerns
Excellent service! We've taking our RVs here for years. Lily and Vinny always go above and beyond to make sure we are treated well. It's always a pleasure leaving with our RV having total confidence that all work/repairs were done correctly.
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October 2023 by Sheila McCarthy
I bought a 2023 motorhome from themThey are my hometown dealership. I trust them completely for all my RV n3eds
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August 2023 by Tyler Burnell
My wife and I could not be happier with our experience buying our used camper from Humphreys. This is our first camper we have purchased here and will definitely be doing more business here in the future. Everyone was extremely helpful and pleasant to work with. Lily in service, Lisa in sales, and Kevin in finance were all beyond outstanding. Cody was very thorough walking us through our new to us camper. Rob and Dusty in parts were very helpful and pleasant. If anyone is considering buying a camper or rv in the Montrose area, I highly recommend Humphrey RV.
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June 2023 by Thomas D.
Humphrey RV will tell you anything to sell you an RV or camper. I bought a new camper from them and during the buying experience, they said if there are any issues with the camper, they will put you ahead of the line to it get it fixed. I even got a friend to buy a camper from them as well. Anyway, on my second time out using the camper it seemed the fresh water tank had a leak, I called them, and they said to bring it in and it will take three weeks to fix due to them being backed up with RV and campers ahead of me. I mentioned that the sales lady told me I would be placed ahead of the line due to me buying from them. Well, this being true or not it will still take 3 weeks I was told. So, I made the appointment and dropped it off. I did not hear from them after two weeks so I called them, and the service lady said that they have been really busy, and I am 3rd in line and they will get to me next week. I just happened to be in town the following week and went in to see if they had looked at my camper, I was then told I was now five in line due to a new customer being serviced. I told the service lady that I was 3rd last week now I am 5th in line WTF. I told her this is not acceptable, but I don't think anyone there really gives a S$%T, so I told her to just give me back my camper and I took it home. So much for their promises to their customers I guess once the sale goes through you are nothing to them. I am really disappointed, and I promise this I will be telling everyone about my experience and how S$#Ty they treat their customers not working with them, just excuses. If someone from Humphreys wants to contact me you are more than welcome.
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June 2023 by Rob D
Our experience at Humphrey's RV in Montrose was very pleasant, friendly, and professional. John, the sales rep, was congenial, personable, and answered very question we had. His friendly and honest demeanor was refreshing compared to other dealers we visited. Our selection of travel trailer was dependent upon disperse camping options, size of the camper, price comparisons, value, location of the dealer, and weight GVRW considerations. Arriving at the Montrose facility, we located the camper of our desires, which had previously arrived a week earlier from the mfg.Trade in value was perfect, and purchase price of the new camper met our budget requirements. Thank you, John, for your professionalism, honesty approach skills, and, not to forget, Tom's help with the new camper was exceptional.
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June 2023 by Brandon Kail
From the first time I made contact with Humphrey RV Montrose my experience has been OUTSTANDING. We first visited to purchase an RV and Jeanette Cannady met us with a great smile, and outstanding customer service as she showed us units that would potentially fit our needs. Not pushy, very helpful, outstanding sales.Needless to say we did not end up purchasing our RV from Humphrey's which was a BIG mistake. We ended up finding a unit in Golden, CO at Camping World. The unit worked better for our needs and the pricing was outstanding. Working with a large National dealership I was confident that we would be well cared for throughout our deal and any support we would need there would be no issues. I have never been more incorrect in my life. After purchasing the unit from Camping World everything went downhill VERY fast. There were We Owe items that were documented on the final walkthrough that took approximately 1 year to receive from the purchase date, there were items that needed to be repaired via the manufacturers warranty which should have never been allowed to leave the Camping World lot and put onto a customer. We fought tooth and nail even going as far as contacting the CEO of Camping World to resolve the issues and everything they said about customer service and taking care of their customers was a bold face lie!Finally, we got in touch with Humphrey RV Montrose and spoke with Lily which is the service coordinator, this was in the fall of 2022. We choose to book the repairs to be done early in 2023 as they were taking care of their customers which purchase RV's from them which is the way a company should operate.When March of 2023 rolled around I took the RV in and from the minute I stepped foot back on their property and into their service department I finally felt like these issues would be handled correctly and that I had someone helping me. Lily was TOP NOTCH to work with and was very clear with what would be taking place during the inspection and repair process. EXACTLY what she said would happen happened and Humphrey RV Montrose solved ALL of the problems that Camping World would not resolve for a year.When picking up the RV I met Vinnie which is the shop foreman and again OUTSTANDING customer service and beyond friendly!All I can say is my next RV will be purchased directly from Humphrey RV Montrose no questions asked. Thank you for solving my problems you have gained a customer for life!
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May 2023 by Diane Peterson
Bought a new Carbon 348 on May 8th. Found out this trailer had a recall issued by Keystone in March for fuel station fire issues. They sold us this trailer with this issue. Let us know two weeks after we had it home. We noted issues with a damaged countertop and missing porch pin on purchase documents, and were told they would fix. Not happening.
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April 2023 by Stetson Lusk
I highly recommend Humphrey RV. They made trading in our camper van to get a travel trailer super easy! Jeanette was great to work with on getting all of the logistics handled. Tom was great at showing us how everything worked on the camper, and quickly fixed a couple things we saw in the walk through.
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April 2023 by Telluride Tom Heidger
They do a good job and take care of you, but their shop rates are pretty high.
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March 2023 by Kristen
The sales person Amy was rude unprofessional. I’ve never seen such a horrible customer service and sales in my life. I would never recommend this company to anybody especially since she hangs up on her customers too. Go buy your RV from a company that actually cares about their customers.Responding to your response:Amy knew I had permission to speak to her. She was rude to my friend-her customer and me. Lying to her and being a complete bit#^ if you want it in plain words. Amy said to me “I wish I never even starting working with her” revering to my friend. You all need customer service training.
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March 2023 by Suzie Normandin
Vinnie in the service department went above and beyond when we brought our 2020 Catalina in because of a bent axle. He contacted the axle manufacturer who agreed to replace both axles based on Vinnie’s testimony. We could hardly believe it. Such customer service is rare these days. Thanks Humphrey’s!
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February 2023 by Kerry Harrison
Amy was extremely helpful and diligent with all inquires we had. I recommend her and Humphrey RV Montrose to anyone looking in the area. Thanks again Amy!
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February 2023 by jeff taich
This is the best dealership I’ve ever been worked with. Everything they told me over the phone they did when I came in to make my purchase. Amy, especially was honest and helpful and really help me make a good decision. I would highly recommend her if you’re looking to purchase an RV.
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January 2023 by Veroniqua Teel
Service to the rescue. We worked with Chad, General Manger & Vinnie, Service Manager. After being left high & dry by Bob Scott RV in Grand Junction, Forst River directed us to Humphreys RV for after purchase repairs. They were professional & other than saying they were getting a lot of Bob Scott Service, they did not bad mouth them. Professionalism at its best! We are confident in getting our repairs completed.
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January 2023 by Veroniqua T.
Service to the Rescue! Dealt with Chad, General Manager & Vinnie, Service Manager. Forest River referred us to Humphreys RV after Bob Scott RV in Grand Junction failed to complete the promised & contracted work after the purchase of our 2023 Forest River in July 2022. The Humphreys team stepped up & got us in for evaluation right away & we have a plan in place for the repairs. Even as we continued to voice our appreciation to them & disappointment in Bob Scott, they never spoke an ill word, only verified they are getting quite a few of us. I will return & recommend them.