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October 2023 by Frances Beck
Don't go here! The worst customer service and the dishonest people I've ever met in my life of buying a car! Will never return there and never recommend them. Wish i could give zero stars. You want honest people, go to you sell auto. Amazing people there.
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October 2023 by Sam Scott
As usual their service department did an outstanding job. They were very busy, but helped me quickly. Got me on my way in less than a half-hour.
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September 2023 by Rose and Mike Farmer
Out of town and having car trouble. We got very good service here. Parts department did a good job of locating the part we needed locally. Then a little luck got us a cancelled service time and the job was done by the end of the day. Thanks Nissan!
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August 2023 by Amber Harrington
Glad to see that the experience with purchasing cars isn't too terrible from the reviews. Maybe the excellent service they provide in the Sales Department should be taught over to the Service Department. Tried getting in touch with them 3 times for a recall and regular service - by phone and through their service request online - with zero response back. None. Completely unprofessional. 20 miles down the road, was able to get my car into Hellman super easy. Not impressed.
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August 2023 by Evgeni DIMITROV (Bon Voyage)
No reply and didn’t resolve our issue with the damage van that was sold to us for 6 months already. Just lies and empty promises! Shame on you Mr. Abbott!
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July 2023 by Evgeni Dimitrov
Would like to introduce our case and experience with this car dealer and to protect future customers to keep this in mind when they purchase a car from this place. We bought a van in January 2023. Our salesman was Mr. Marvin Howze. We checked the van and did a test drive. On a question is there any technical or OTHER issues, Mr. Howze squarely confirmed "NO". Five days after the purchase, we realized that van's roof has a huge damage which was never mentioned in conversation with sales person. First reaction from their side was that we did it. Here we would like to point that this is not possible because the damage is all covered by rust and repaired with silicone. Which obviously is made before our purchase. It doesn't matter about the weather conditions this can't be possible in 5 days. Please check pictures below.Other person who was involved in our case was Mr. Guillermo Barba (Finance & Insurance). With two conversations with him and promise that he will call us back with solution never happened.Third person was Mr. Wesley Abbott (Executive Manager). His suggestion and promise was to fix the van and they will cover the expenses. The first quote that we got was too high for him. He got a lower quote from local body shop but asked us to cover part of it (1/3) which we totally refused. After many conversations, emails, fake promises and FIVE MONTHS later they still haven't done anything about our case. Mr. Abbott stopped responding our emails and phone calls.Up to date our van is already fixed and we covered everything from our pocket. This repair is LOWER as an amount compared to Mr. Abbott's quote that he WAS READY TO PAY!
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July 2023 by Phil Robins
My partner and I purchased a new Ranger from this dealership. Sales staff was helpful but it ends there. Our keys got stuck in the vehicle (vehicle off) and had to get the vehicle towed back to the dealership. Because the vehicle was unable to shift it was dragged onto the wrecker. The part was out of stock and unavailable from Ford (presumably due to Covid) and our new vehicle took nearly a month to get back. No rental vehicle was offered for this time. The replacement assembly is loose and possibly missing a piece of trim. Furthermore, we take the vehicle back for all its scheduled service. Once they forgot to fill our windshield wiper fluid. Another time they noticed a missing lug nut and blamed it on us instead of just replacing it (they also don't keep these in stock which is bizarre). Ive never tooled around with the lug nuts so I assume they didn't tighten it or forgot to put it back on during one of the services, but they took the low road and blamed it on us. The service department also never picks up their phone. Henry Ford is redlining in his grave with dealerships like this.
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July 2023 by Dustin Heger
Bought a brand new Ford truck for my wife here as a Birthday Gift and Manny our Salesman was a absolute pleasure to work with and put us in exactly what she wanted. Couldn't be happier with sales and Financing!!!! Give them a try. Very professional!!!!
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June 2023 by George Seay
My new car buying experience was seamless. Just all aroiund great job by Manny and Wes
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June 2023 by Tim Z.
This is a non-negotiating dealer and I was unable to strike a deal on a 2023 Nissan Pathfinder .Also, my trade-in was way lower than what I expected for a premium vehicle in excellent condition with low miles.
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May 2023 by Mary Melton
If it was possible I would leave a zero star. Erik our salesman was good but the company advertised a 2002 LL Bean edition Subaru Outback for $8299 including D & H. Then brought me a contract for over $11000 and refused to honor the advertised price. They raised the price by $2700.
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May 2023 by Dustin Simpson
fast service no hassle in and out
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April 2023 by Tree Dawn
I feel I was over charged when I went in for simple fix. I brought the parts and I just needed two new screws. I waited more than 2 1/2 hours and was charged over $300. The information wasn’t correct in my invoice - not even my license number .when I called to clarify and voice concerns the next day I felt patronized . Lesson learned. I’ll never use this service again .
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March 2023 by Tim Bruce
They are trying to make the best deal for me!
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February 2023 by Nicole W
For the second time in 4 years, I've purchased a Ford from Flower Subaru across the street from Montrose Ford Nissan. Why? Because Montrose Ford Nissan's sales people neither time seemed at all interested in selling me a vehicle. Maybe because I wasn't dressed right, maybe because I am a women who buys her own vehicles, maybe because both times I visited Montrose Ford Nissan, the sales reps were older white guys, maybe because they need to hire better sales people--people interested in selling vehicles. I've had great experiences at every other dealership in town BUT Montrose Ford Nissan. I've even had good experienced with the service department at Montrose Ford Nissan. But, never will I be buying a vehicle from them it seems.
