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March 2023 by sushila karki
I am happy with their service. The front desk staff were friendly especially Melissa who helped me with the discount and everything. I got my fillings and deep cleaning done with them , overall I am satisfied with their service . ??
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October 2022 by Janelle Hurst
I saw Dr. Rahul the dentist and had an absolutely horrible experience, I honestly never want to see a dentist again because of it! I had a tooth extracted and I was there for 2 hours! After an hour and a half of tugging and pulling on my tooth, swinging my head back and forth he FINALLY decided to x-ray my mouth and found that my roots are curved so traditional extraction won't work. I asked for nitrous 3 times and was denied each time, Dr. Rahul either ignored me when I asked for it or told me I would be just fine without it. I wasn't! He belittled me and didn't take my concerns seriously, he even laughed when I brought up a concern that my tooth extraction wasn't healing properly. I can't chew on that side of my mouth or even have my tongue touch the extraction area because even 3 weeks later it is still incredibly painful.I tried to bring my concerns up with a manager, but every time I call she either isn't available or the phone just rings and rings with no answer and no voicemail. I really don't want anyone else going through what I went through, so I feel you need be warned do not get any dental work done here!
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August 2022 by Sharon Barker
The staff isn't very friendly, the PA whom I see there Nikki Steele can't keep track of her own stuff or what she says, I apparently tore my meniscus 12 plus weeks ago she made me feel like it was all in my head clear up until today when her nasty nurse Betty called me to tell me what was actually going on with my knee there's a lot more than just a torrent meniscus going on when I asked what the game plan was that he told me it's not our problem anymore. Don't bother asking for someone in charge that can take a legit complaint because that's not going to happen either.
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August 2022 by Angelica Espinoza
The best dental/medical clinic. Has all care in one place, providers are super caring, and let’s talk about the excellent welcoming from the front desk.
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August 2022 by Yvette Orona
Nice staff and clean building. Had dental work done and the hygienist was very thorough and gentle.
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June 2022 by Shanay Osborne
Great staff from the moment you walk in to the moment you check out, very kind and helpful. The Dr's actually care and listen and treat you with respect. I love how gentle the dentist are, minimal pain and the sliding fee program they offer makes it affordable. The best part is that it's all at the same location! Highly recommended the PiC Place.
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February 2022 by Eddie Santiago
I Trust them with my teeth and I have no doubt that they love what they do.
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January 2022 by Tina Torgerson
This office ordered the wrong test and now I'm left with an $1100 bill and ever so sweetly the front desk said sorry not our problem. I have no help. I'm going to be homeless if I pay this bill. How is that helping the patient.
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January 2022 by Kassie Soto
Dr. Todd Southall is such an amazing dentist! I am not a fan of the dentist and he made me feel comfortable and did amazing work! Highly recommend him!
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December 2021 by Raquel Tangren
If you need ANY help with mental health.DO. NOT. GO. HERE.I know their sign says they offer it, but that's hardly the case. Your mental health is a joke to them.Mind you, speaking about serious mental health in a review is not easy or comfortable in the least, but I don't want others to be put in this situation where their health is actually put at risk.Not to mention most at the front desk were consistently rude. Wait times are ridiculous even if you're on time. The dentistry visits did more damage than fixing my teeth.I thought I had found a caring Dr. She assured me she would help with not only my general health but mental health. But offering the bare minimum switching through and being dropped from serious medications. Now, going through withdrawal and without medications, I tried to get in touch with the Dr. I explained my symptoms, asked to speak with her as soon as possible to figure out any possible option to avoid being admitted to a hospital to do various issues including seizures. A note was left. Heard nothing back and called several times. They weren't actually going to call back was the case. Was on hold for 25 minutes, and told the only thing the Dr said was she was no longer going to be my Dr. A pathetic apology was given, told to find someone else and asked if I'd like to speak with a therapist.Serious matters were treated as an absolute joke. Dr's, who are supposed to be professional with a patients health. To assure you that you are in good hands and to be dropped with a one sentence response through another individual.This is your job. People's health, is your job.Please do better.
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July 2021 by Lori Gieseman
I have been a patient with Pic Place since it was Community Dental, for over 20 years. The service of the dentists and staff continue to get worse over time. Never see the same dentist. I have two cavities right now that the dentist said to leave alone, because drilling will cause bigger cavities. I have also been waiting three months for someone to call me back to arrange an impression for partials. I have called three times in this period and each time I was told someone would get back to me. Today I called and mentioned this and one of the girls at the desk said "Not to be rude, but when you're told someone will call you back, they usually don't, because they're either busy, or just forgot." I mentioned that I used to be a medical assistant and that you never blow off your patients, her response was "Dental assistants are different than Medical assistants." Yes, they are, but responding and taking care of your patients isn't different. "Forgetting" about your patients should never be an issue in any medical field, no matter what. I will most definitely be looking for a dental office who cares about their patients. I have also gone there to have teeth filled and keep having pains in a couple of those teeth, but they claim nothing is wrong. My daughter keep having to go back, because her fillings keep falling out.. Not a very professional place.
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June 2021 by William Greene
Called this office several times and whoever answered the phone was completely disrespectful. I have tried calling several times giving her the benefit of the doubt thinking she was having a bad day, but unfortunately every encounter over the phone I have had with her she has been rude!
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June 2021 by Mike Roberts
Trying to get records transfer and they refuse to acknowledge the request that has been sent many times. I hate to have to have new x-rays taken but at this point I guess that is my only option
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April 2021 by Anthony Bryan
I got 2 fillings and they both were put to close to the cavity now I can't eat or drink until I get a root canal on both of them.Beware of this place.
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March 2021 by Nicole M Mayberry
During my recent appointment with the Pic Place, I felt extremely comfortable with the staff. They were genuinely concerned for my health and were extremely helpful with all my needs. Every member of the staff was professional and friendly everytime I was contacted with them. Great place to take your family. Great covid protection procedures in place as well.
