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October 2021 by Eric Archuleta
We endeavored to open a business account recently and were not given help to do so. After making an appointment to meet with a certain representative, (and missing work to meet her), when we got there, all she did was text me a link and told me to open the business bank account on my own and sent me on my way. The Rep was eager to see us leave.As soon as I left the bank and followed the prompts to open my own bank account, I hit a wall and was told to call a 1-800 number for assistance. So I tried that, and was not even given the opportunity to speak to anyone, just received an automated message that stated, "We are experiencing higher than normal calls at this time, try again later. Goodbye."So I called the local female Rep at the bank in Montrose, and she stated that she couldn't help me, and that I needed to call the 1-800 number. Really?? Furthurmore, she never called me to see if everything went through. No followup. No Nothing. Don't go to US Bank, go to Alpine Bank. They helped us seamlessly via unrivaled, authentic Customer Service.
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May 2021 by Karson Wynne
Ridiculous that you close at 4:00 pm!!
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May 2021 by Donald Lerma
Ethical back.
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December 2020 by DolphinKitten B.
Tracy and Stephanie are completely unprofessional and should not work in any environment that requires them to do customer service. Extremely rude and unwilling to fix THEIR mistakes. They are both condescending and honestly if you have to deal with them your day will be ruined- THATS how toxic these workers are. Gosh I hope they enjoy their power trip at the Montrose US bank. LOL IM SURE THIS IS WHAT YOU ALL DREAMED OF AS A LITTLE GIRL- THE RAW POWER YOU HAVE INSIDE THOSE WALLS. Also they are not requiring masks for what it looks like employees and patrons a like.
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December 2020 by Kerwin Baker
Won't let me access my unem money. 1 week now. Rsmen noodles for Thanksgiving. Us bank is incopent and unfit to be in business
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March 2019 by Ron Black
Because I'm not a customer, US bank wants to charge me a $7.00 fee to cash a check written from US bank. Wow, what a scam and rip off!! US bank executives should be ashamed to scam Montrose citizens!!
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December 2018 by Rhyme Penttila
Excellent customer service. I had an issue and some questions and it was taken care of in a quick and timely manner! Sam, assistant branch manager there, went above and beyond and truly went to bat for me. I highly recommend USbank and specifically this location! Very happy customer here!
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September 2018 by Erv Rawlings
This bank has always done me a good job, I've been with them for years. I would recommend them to anyone.
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August 2018 by Jeremy Hayhurst
Personally haven't had great experience with this bank, tellers r rude and not helpful.
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July 2018 by HR General Cleaning Srv
A bad experience and bad service to their customers in (Motrose, CO Branch)
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August 2017 by Chuck Vanderwist
Scandalous national chain, has been fined repeatedly for stacking transactions by amount instead of order-of-receipt, thus "fixing" your account for maximum overdraft fees. This is illegal now but they were happy to do it before, and they made no effort to understand the impact to their customers.
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March 2016 by Frank Weston
I've been using this bank for 5 years. They are the friendliest, most helpful bank I've ever encountered. Other banks could take lessons from this bank.
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October 2015 by Stacie Busby
Worst bank ever.... You'd be better off burying your money in a hole in a field....
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November 2014 by Ruf Ryder
Worst ever. They charged me 10 dollars a month for a "maintenance fee" because I wasn't using direct deposit even though its not an option through my employer! What are you maintaining?? I put well over $3000 a month into their bank and was still being charged petty fees just to use my own money. Customer service is a joke too. They really don't care about you. Just your money and any way they can get it into their greedy pockets.
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July 2014 by Dominick LaJoy
The best! We had done business with a couple of other banks locally over the years, but by far this is the best!!
