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November 2023 by Heidi Balaraman
The employees at Les Schwab in Monument are kind, courteous, and knowledgeable. They tell me the truth about my cars's needs, even if it means they don't get extra money, and have done a few services just because my car is their patient, so to speak, and haven't charged me.
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November 2023 by Craig S
I would use serious caution when choosing Les Schwab Tire. In all my years of car ownership, I have never had an experience like this.The salesperson used pressure based tactics by calling less priced tires “budget.” This was very concerning, and I ended up paying a tremendous amount more for my tires because I was concerned about the safety of the lower priced tires after they were called “budget.”Any good tire dealer should stand behind all the products it sells. I’ve never heard a shop put it’s own tires down by calling them “budget.”They will check your alignment without your consent and then tell you it does not violate Colorado law.Skylar, the manager, was polite, but informed me that they checked my alignment without my consent. They do this to upsell, and so they will have a reason to invalidate your tire warranty later on.Skylar informed me that it was not against Colorado Law to check my alignment without my consent. What a bizarre thing to say.I would encourage anyone to use caution if you are thinking about using Les Schwab Tire. I will never use them again.
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November 2023 by Erik Smith
Mike and the crew got me in with and emergency tire repair. They are honest and courteous. They could have said I needed 4 tires but got me out with just a repair. I will be buying 4 tires from them in a couple months because of how they treated me. Great job!!!
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November 2023 by chris gilbert
Always a pleasure doing business here!! Ryan & Skyler do a great job! Trustworthy punctual & so friendly. The whole crew is amazing, respectful, & clean! Good job monument les schwab
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October 2023 by Rebecca Seedorf
Mike took such good care of my car today! They are always kind and check the air in my tires when needed. Today there was a screw in my tire and they quickly and easily fixed it for me. Their location is really clean and everyone is so friendly. I’ll definitely be back and I highly recommend. Thanks Mike, you’re awesome!!
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September 2023 by Captain O.
Limited experience. Brought in a tire that had a nail in it. It was in the bay for about 20-25 minutes as they plugged the tire, took off the spare and replaced the tire. I went to pay and got a "No charge". How can you NOT love that?
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September 2023 by Marcus Rogers
I went by here to check on some rims. I've been here before for tire and rims and there great to deal with. Always easy going and they know there stuff.
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September 2023 by Klapto
Mr. Skylar was awesome took great care of us here at Peak equipment, always will go to this store when ever we need tires! Thanks again Skylar- Wade Smith!
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August 2023 by Diana De Leon
Hospitality, friendly, best decision we made after picking up a screw on our tire. All done within the hour. Thank you RyanCruising cousins Texas
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June 2023 by AdventureMe
They don’t need another great review, but this location deserves 100 stars. We were on a field trip when our bus lost tread on its tire. Skylar was going above and beyond to try to help and get someone out to us. We ended up finding someone to come out sooner because they were already out on 2 calls, but just knowing they were there if we needed them made me feel better. Needless to say, they have a new customer (and we’ll be in for new tires soon).
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June 2023 by Dave Bull
4 out of 5 stars as I have yet to actually buy tires here. Will update appropriately when I do. Hoping to give them 5 stars. 5 of 5 for customer service though.Long time customer of Discount Tire (DT) after having left Big O due to poor service. Now I’m tired of the long wait times, and my recent/last experience has pushed me away. I returned to DT to get two flat tires fixed (slow leaks) and everything balanced. The team returned stating they couldn’t fix either tire, claiming the issues were too close to the sidewall (I had found 1 screw and circled it for them and didn’t think it was that close to the wall). DT proceeded to quote me over $1k for 4 new tires. I rotate my tires myself and asked what sort of pro-rating on the price would take place as I only had about ½ of the tire life used. DT would not pro-rate the price of the tire (this is standard practice people – if you aren’t getting that, you are being taken advantage of), because I couldn’t prove I rotated my tires. Thanks for trusting your customer DT. I drove across the street to Les Schwab (LS). They got me in immediately, fixed the ‘unfixable’ tire with the screw in it, and couldn’t find anything wrong with the other tire. All free of charge. LS claims they prioritize customer service, and thus far have proven it to the Nth degree. I own 7 vehicles and multiple trailers… Les Schwab has won my business moving forward. (Cross posting on DT and LS Google reviews)
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June 2023 by Daryl Spano
I have a Tesla so not many shops will do an alignments on it. (My previous alignment was at Brakes Plus who charged me $750!)So, this time I took my car to Les Schwab. They checked and adjusted it for $129. It's nice to find an honest place to get stuff done!
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May 2023 by concreteleveling1
Cody helped my step son Jeremy a few days ago and we really appreciate him. Firestone tried to rip him off and say a tiny nail on the tire required a new tire. Luckily he is a smart kid. It was barley losing air. 1psi a day so he drove her and Cody was awesome. Thank you.
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May 2023 by Joe Coffin
Great experience with Bryan at Monument location. We had a nail in a trailer tire and thought we might need a replacement. Bryan was able to get the tire patched and topped off air in all of our trailer & truck tires. Appreciate the fast & friendly service!
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May 2023 by Rhonda Fangman
Best customer service ever! Came from Iowa and ended up with a flat tire. Took it in, literally greeted before I got out my car and had a patch within 30 minutes and on the road. Made my day and would recommend them to anyone with tire issues. Custom service was amazing!!
