PetSmart is a large pet supply and services retailer that offers over 10,000 products both in stores and online. It caters to a wide variety of pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up their orders at local stores within two hours. Many PetSmart locations provide services such as grooming, dog training, pet boarding, PetSmart Doggie Day Camp, and pet adoption. Reviews highlight friendly and helpful staff, with some customers noting positive experiences with grooming and customer service. One customer appreciated how the staff managed a last-minute appointment cancellation and helped connect them with a groomer who provided treats at a discount. Others mention that the store is always stocked and clean, making it easy to find pet supplies. Some customers buy crickets and other live or dead animals for their pets, often receiving good service and understanding staff, even when preorders are delayed. While experiences vary, many customers find PetSmart a convenient place to buy pet supplies and receive care services, appreciating the friendly staff and wide selection. However, some mention ordering online to avoid buying unnecessary items in-store. Overall, PetSmart is a trusted store for pet owners seeking a variety of products and pet care options.
