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April 2025 by Mike Molsen
They have the tools I need
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December 2024 by Vince Burke
The tool rental team here are extremely helpful, kind, and accommodating. I had an excellent experience and really appreciate how they care for their customers. Thank you!!
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July 2023 by Mark E.
I bought 3 appliances in the last week. 2 were broke. Spent 45 mins on hold. A complete waste of time. No resolution, they tried to paw it off on the manufacturer and delivery company. Still no dryer, and fridge doesn't work.
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June 2023 by LaMar Leavitt
The people are very nolagable and easy to get along with
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June 2023 by Paul D.
ery frustrating experience. Was buying a battery powered power washer and it rang up the wrong price by $50. The two young men who should be helping were playing with phones and chatting. I had to go get them. I told one of them the price was wrong. He said I had to go take a photo and prove it was wrong. I told them I didn't want it any longer and checked out. After checking out, took photo of price and item. Compared to the item I wanted to buy and it was identical. I told I still didn't want it but wanted to verify. He said he would fix the price. No apology. No offer to verify price. Just poor service that will cost you $$$ from someone who has spent a lot of money with your store. Put down your phone and earn your pay please. It is not acceptable to treat people like you are giving us a gift for being able to shop at your store. On another note, the gentlemen who helped us find shelf brackets was exceptional (middle aged and no hair). He told us a location and then verified. He should be leading the store. I would hire him in a minute.
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April 2023 by Ski W.
I'm usually posting a good experience at this Home Depot. Today was different. I'm a 61 year old woman wearing a knee brace because I'm getting a knee replacement soon. I went in to buy 2 trash cans, 2 tarps and a 12x12 foot turf. The gentleman first asked me to go get a cart. I got it and waited for them to measure and role this up and put on my cart. They never asked me if I needed help. I'm not one to ask for help but that's probably why I get hurt. I check out and still the cashier didn't ask if I needed help. I know I should of asked. I'm wondering where has your customer service gone? A gentleman was putting up your carts and I tried to get his attention but he wouldn't acknowledge. I ended up loading it myself in the back of my truck. My husband was so upset that I didn't demand help. Is that what we need to do? It doesn't come with training from your company? This was a lesson because I never have to ask Lowe's for help!
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April 2023 by Benjamin L.
Had a bad experience today. We waited for almost 45 min for help in tools. Asked numerous people and didn't get help until I pushed the issue. First come first served was the answer I got, we asked for help no less than three times with different people. HD either higher more associates or allow customers to do it ourselves.
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April 2023 by Kim N.
We have been lifelong Home Depot customers unfortunately no longer. I don't mean this review to sound as a rant but maybe it can save someone else the headache we've been through. We bought a washer and dryer and had it delivered. The dryer was broken which happens and was sent back. I then called the representative who was incredibly rude and asked me why I was even calling and they would take care of it. I would find out my delivery date in two days. Three days later when I had no delivery day, I called and had scheduled it without checking if it would work. They then promised a delivery time window, which never came in at 2 AM the morning of the delivery After calling and I was notified that they would be there at 7 AM. After scrambling to have someone be at the house, they canceled three hours into the four hour delivery window stating that they did not have enough supply trucks that day. They then scheduled it another week out. On that day when they came to deliver they did not have the kit they needed to deliver it and took the dryer back. when I called the representatives, they accused me that I should have known that the kit was needed even though with other subsequent representatives, I spoke to they said that this is not something the individual orders and is something the store should have added When they place the order. In addition they charged me $100 for the kit that they told us would have been free at the store added it because I was not ordering it as a separate order I had to pay for it. The morning of the delivery they canceled again an hour before the delivery window and moved it to the next day. We then took off work again to be home and the drivers came stating that they were not told they had to do any install and we're not going to. This led to three hours on the phone Trying to get it installed. We finally were able to get it installed and now the dryer does not work. We are now being told that we have to wait another week to even have someone look at it and it will be a minimum of 2 to 3 weeks before we would get another dryer. Obviously, this is a one time experience, and I understand others probably have had great experiences however, the lack of customer service and responsiveness has now led to three days of missed work and six weeks, 26 phone calls, additional expenses over $200 and all without a functioning dryer with potentially three more at best. We personally will not be shopping at Home Depot anymore for any appliances, as nothing is worth the nightmare that this has been.
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June 2022 by Colleen M.
placed an online order May 31,2022. tracking info for delivery stated delivery BY 6/14/2022. relied on this date for a special event. did not receive on this date. called hope depot stated delivery company changed date to 6/21/2022. we were not advised of this. they gave me delivery company. (This item is not even delivered by Home Depot. i tried contacting delivery company. voice pain full.....went online to this delivery company. sent info to them, not sure it went through. went to their online chat. would not go through. went to YELP.. saw all the bad review for this company, yet home depot still uses them. Home depot will not help me. and this is their delivery service referral. but yet not help. wow.....I am out of options and this item as been paid for and Home Depot has my money and i do not have their product. wow.... I do not expect a response from them. I a pretty sure they will not help. if they do step in, will let everyone know.
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March 2022 by Nathan R. Cowger
Very disappointed in home depot. Update: Second attempted delivery and they still didn't show up. Empty fridge and waiting all day. No call they never drove to the house, according to my driveway camera. And no snow today, it's over 50 degrees. I guess I will not buy appliances from Home Depot any more, asking for a refund. Sad. Appliance delivery is a joke. Home Depot does not deliver their appliances, they used 3rd party companies. After purchasing a new fridge from HD, we had to wait a week for delivery. This is understandable, but on the day of the delivery we were given a window of time. We emptied and cleaned out the old fridge, stored all of our frozen goods in coolers and waited. At the close of our delivery window, I made some calls, found out that they weren't coming and didn't plan on calling us or knocking on our door to let us know. There is too much snow in our driveway (picture attached). To make it worse, they will reschedule in 5 days. We are now re-loading all of our food into the old fridge. Home Depot needs to find better delivery methods or somehow hold their contractors responsible as it seems there is nothing they can do...
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February 2022 by Stephen W.
I was scheduled for fridge delivery yesterday. It didn't happen. While I can understand yesterday's subzero outside temperatures probably caused the delay, what I can't understand is the failure of HD to call me yesterday to confirm the delay and reschedule for fastest possible make up delivery. Instead, after 4 calls to the national center, I'm getting lip service, bumped to Monday delivery, with claims that they can't rearrange the loads over the next 4 days, that they hands are tied and are forced to send me to the back of the line. I'll probably accept the delivery because I need the fridge, but with this type of lousy customer service I'm done with buying large items from HD going forward.
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January 2022 by Michael Hale
When your store opened, there were 4 veteran parking spots, then 2, and now none. Is Home Depot becoming anti military? Also, originally veterans got 10% off everything. Now it’s not everything. So now when I purchase large items, I go to Lowes. Also, now you have to have an app on your phone versus showing a military ID card to get that discount. The app is a pain, and many times I don’t even have my phone. You really need to get back to recognizing our military like you used to.
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November 2021 by Trent P.
If there was an option to give 0 stars i would. This morning i came to rent our an aerator for the day and the worker who checked me out was very very rude. we then come to find out the aerator they gave us was broken and out of oil. we bring it back to the store where we see the rude worker again who got ever rude this time. charged us 80$ for a machine that didn't do a single thing for my yard. unreal. don't go to home depot.
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July 2021 by Steve Greisen
Needed some flooring and the employee in flooring said they were out of stock but I could buy online. Since I only needed about 3 ft.² and I had to buy 30 ft.² in a box he said I could use what I needed and return the rest for a refund. Well guess what? I return the remaining and the store manager said he could not take the return!!
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June 2021 by Believer J.
Ordered a dryer from them 2 weeks ago. Was told the day we bought it that it would be delivered the next Monday. They called me the same day after telling me it was going to be delivered between 3-7. So I take the majority of the day off waiting for them. They then call me at 6 telling me that the dryer never made it in the truck. So they re-schedule for today Saturday. They again called the day before and told me it would be delivered between 3-7. I get a call from a lady from Home Depot at 5:40 telling me "sorry we can't deliver your dryer today because it never made it on the truck". She then tells me it will be delivered Monday now. How many days am I supposed to take off because of their mistakes? I am beyond shocked at the customer service here also. I called twice today and asked to speak to someone who was a manager about the situation. Robert the manager in duty never called me back after leaving 2 messages directly with Beth over the phone. To be honest, I am not sure I will be back to this location. Management does not seem to care at all and are very unprofessional.
