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September 2025 by Peter Lyons
Not delivering packages and making up untrue reasons for non delivery. Need to get their act together, I was home no deliver attempted, said they couldn’t access property I live on a residential street, no gates, no fences nothing but a driveway and a front door two regular cars in the driveway. Please explain why you couldn’t access the house. Nothing blocking access. And you cannot get through to anyone to understand what the problem is.
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June 2025 by Ashley Maeyaert
Nicole is wonderful! She went above and beyond expectations for a package that was delayed. Many thanks! 🙏
Ashley
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February 2025 by logan S
Always a positive experience! Everyone at the location is so friendly and helpful. Makes me glad we have such a wonderful post office staff in New castle. Keep up the good work.
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December 2024 by Audrey Sanchez
I'm extremely frustrated with the consistent delivery issues I've experienced with USPS in New Castle, CO 81647. Despite multiple orders, they refuse to deliver packages to my mailbox, parcel, or residence, instead requiring pickup at the post office.
Upon arrival, we're told the package is 'on route' and not yet available. By the end of the day, the package is still not delivered, and we're advised to pick it up. However, when we arrive at the post office, the package is nowhere to be found.
The staff claims they'll contact the driver and get back to us, but this leads to a cycle of unfulfilled promises. Eventually, they suggest filing a claim for a missing package, despite it being scanned as 'arrived.'
The packages in question are small, biscuit-can-sized containers holding worms for our orders. It's absurd that drivers refuse to deliver such a small package to our mailbox.
I believe USPS is not being truthful with merchants, claiming we never picked up packages when, in fact, they refused to deliver them. The lack of accountability and customer care is alarming, particularly given the long tenure of the staff.
The ongoing issue seems to have no solution, and I'm fed up with the runaround. I'm sharing my experience in the hopes that someone will take notice and take action to address this problem.
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July 2024 by jody hoffmeister
Linda and crew went out of their way to track down a package I urgently needed! Thx guys!
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July 2024 by Alan
Visiting yesterday to buy postage stamps was a mistake. The lady was so unhappy and stressed out it was obvious she needs a new line of work. Why be so unhappy with a job your arms flail about and loudly about a customer there to buy stamps. Never again will I enter there. Go to Silt office from now on.
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June 2024 by Laurie
Can't believe the negative reviews for our PO in New Castle. Linda is a saint, and I could not do her job. And yes, they smile if you smile and are kind to them. Imagine doing what postal workers do on the daily. No thank you. THANK YOU LINDA AND TEAM!
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January 2024 by Mike
Terrible customer service. the older lady in there definitely needs to go to some Human Relationships training on how to not let the stress of your job spill over to customers. After standing my ground on the status of my package a gentleman from the back finally came to help me and for that I am thankful. But the whole ordeal was super unnecessary and very uncomfortable.
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September 2023 by Michelle Lundeen
Worst customer service. Very grumpy if you have to ask a question. Do any of you ever smile?
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January 2022 by Jason Armstrong
Very nice job on keeping your Post Office looking great. The people here work had and do a great job. Keep up the good work.
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August 2021 by Jenny Gurtsy
The man with grey hair and earrings who works behind the counter provided horrible customer service. He seemed quite annoyed as soon as we approached him and didn't answer any of our questions. He had no patience at all and was also rude to the customer in front of us.
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July 2021 by Samantha Thrower
Friendly and goes out of their way to help with any issues. The one time there’s been a mistake they’ve gone out of their way to fix it and everything was worked out quickly. Worth the extra 15 min drive for me.
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May 2021 by Diego Chavez
Best post office in Colorado. The lady serving is AWESOME!! She should be paid more. She's incredible, so helpful. She is the BEST. Thank you so much for being amazing.
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February 2021 by kim hefty
Why is the guy who works behind the counter so unhappy and rude?????
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December 2020 by Rtwonderful
This post office is always losing our packages and has the worst customer services. Everything is an issue for them and the workers constantly have an attitude. I’m an adult, not a child, so I would appreciate you speaking to me like I am an adult. This Post Office needs some kindness and compassion. Just because you’re a government worker doesn’t mean you can treat others unkindly. Remember, you’re not above anyone.
