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March 2024 by Laura
FOR YOUR OWN PHYSICAL SAFETY AND THE SAFETY OF YOUR PROPERTY DO NOT GO TO THIS STORE!!!!My dad took his king ranch in to get a tire fixed. After a few minutes of sitting in the waiting room, he noticed his truck was pulled around the back of the store. He walked around back and his truck was unlocked with the windows rolled down and no employee nearby at all. My dad has expensive tools in the back and didn’t want his truck/possessions to get stolen. Not to mention, it had started raining. So, he locked his truck and went to the front to kindly let the manager know that he didn’t like his truck being left like that. A bit later the manager called my dad back and took him through the back of the store to his truck. The man who was rolling out my dad’s tire said hi and my dad did the same and nicely told him what he told the manager—that next time he didn’t want his truck left out like that in case it were to get stolen. The employee stood up and got mad and said no one steals around here! My dad further explained that he didn’t feel comfortable with his things being left like that. The man then said he refused to work on my father’s truck again and waved his hand, motioning my father to leave. My dad replied saying you work for Big O you cannot refuse to work on my vehicle and the man walked up and got inches from my father’s face and threaten to hit him physically! My dad stood there and did not move—and then the man angrily said in my father’s face “you’re not worth it, you’re too old.” (My father is in his mid 60s) THE “MANAGER” and one other employee stood idle and watched the entire thing happen and did NOTHING!!!!!!!! I urged my father to call the police, but he said he would call corporate. Guess what? CORPORATE DID NOTHING! He has called multiple times and no response. He even called the exact store where this happened and no one has called him back. These people should beware— next time someone might slap them with a lawsuit (especially if their employees cannot be professional, and their managers cannot show leaderships and step in and handle a situation when need be.) As far as I am concerned the manager and the man you physically threatened my father should be fired!
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March 2024 by Matt Agles
Patrick was great. Would definitely come here if you need tires & talk to Patrick. Very respectful person.
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March 2024 by Sandra Molina
Excellent service 5 stars
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March 2024 by James Marion
Friendly help will go back again
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March 2024 by Jennifer Ward
Had a tire blow out yesterday morning and all the guys had my car back on the road within a few hours. 4 brand new tires with fast, friendly and affordable service. Been going to thus location for over 15 years! Thank you for always taking care of me.
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March 2024 by Frank Rodriguez III
Took my vehicle to get rear passenger tire repaired 2 separate timesFirst time they told me it would be 2 hours second time It was first thing in the morning when they opened. They said to leave it there and they get to it When they could. So I asked if they had an appointment which they did. But it was 5 hours from the point I was standing in front of them.SOME WARRANTY
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March 2024 by Justin Gomez
Just wanted to thank these guys for helping out with my alinement..I had.done soooo many modifications to.my truck.that they could not do.my alinment.but my truck was jist barly going to the right...but when.i.go.my truck.back seems to be going pertty Damm strate..so.thanks again......".time to go off roading..".
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February 2024 by Elizabeth Garcia
Thank you for giving us excellent service with all ours vehicles for over 10 years! We always appreciate getting us in and out quickly, recommendations of service, allowing us to vent and share stories, and overall taking care of our vehicles. I have told many where I take our Jeeps and trucks for service. Some complain about price, I told them they need to focus on Quailty Service. I have taken my vehicle in 3 times to the dealership same problem, a new excuses each time under warranty but no longer worth the hassle. I asked Big O to fix it and it is resolved. Bonus no 2-3 week out appointment needed too that is required at the dealership! Each and every time our issue is resolved and no excuses. Thank you Patrick for helping my husband I didn't realize the difficulty it would be on our last set of tires. See you all tomorrow. I tell you all the time, I take one vehicle the rest get jealous. It's a delight though to see you all.?
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February 2024 by Stephanie Johnson
They were able to get me in right away and were very empathetic to my issue as I was stressing over my flat tire. I felt confident in their abilities and will definitely go there again.
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February 2024 by Beth Shepard
The employees here are friendly, helpful, and fast! They did a great job on my car, and were so efficient. I’ll definitely be bringing my car back
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February 2024 by Phillip Barbaccia
I trust these guys. They have fixed/maintenanced my jeep wrangler several times and I haven't had any problems. Always reasonably priced and straightforward.
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February 2024 by Hannah Meek
I just got new tires from this location and I want to give a big thank you to Patrick and Brandon for all their help today!
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February 2024 by Mady Burtis
Writing for John Beck: This morning while bringing in my vehicle at 9am after I finished discussing what services I need a women came in and started cursing at the worker Patrick and insisting that they work on her car for no payment as I was understanding she had brought the car in before and it was not fix as she kept screaming and cursing the worker tried to calm the situation but the customer would not listen finally the worker said he was done with the conversation and she got quite and the worker did try to solve the issue calmly and explained that they have never charged her for looking at this car and the worker asked if she was ever charge the costumer said no after that she left. but Patrick tried his best to deescalate and resolve the situation which was one of the best examples of costumer service i have seen to date
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February 2024 by Dustin Kissner
Great service great prices friendly staff
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February 2024 by John Philip
It was easy and fast
