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February 2024 by Cathrine Carrillo
There was so much good quality and the employees were so nice
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February 2024 by Jason Cisneros
Victoria West went above and beyond to take care of my car. The best service and i'm totally pleased with the work completed. Thank you Firestone Northglenn!!
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February 2024 by Amanda B
This place is always too busy and under stocked to help you in a timely matter. I would choose another tire place for your tire needs. They don’t have enough techs to fit in a high volume of need thus it is not a reputable source to get your needs met. Not worth getting tires because there are lot of cons to getting them from this company.
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February 2024 by Anna L
If I could leave zero stars I would. This place is an absolute mess. You come in for one minor issue and you leave with a laundry list of issues they fear monger you into fixing. After paying them thousands of dollars that I can't afford, my car is in worse shape than before. They broke a very expensive part during a visit and lied about it. Then had the audacity to charge me to fix it. It's funny that i had no issues with it prior, and magically it breaks a week after bringing it in. Beware of the reviews for the first time people who go and get great service. They do this on purpose. Jake is the new manager and he will purposely take care of you the first couple of times to bribe you into giving him a good review. Once they get that, the shotty service and deception will soon follow. They count on most of their customers not knowing much about cars so you trust them when they lie. Their service team are too young, unqualified and unprofessional. Jake pretends to be nice and understanding, but please don't let him fool you. Do your research before you let him talk you into spending all your money for simple fixes. If they say they want to do "preventive maintenance", run!
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February 2024 by Steve Nault
It was a foul weather day and they still got my vehicle done in a timely manner.
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February 2024 by Fizz III
Got a screw in my tire late Saturday night. Was excited to see a place open Sunday. Showed up just before they open... get told they only have someone there on Sunday to facilitate drop offs. No tech in.Feels quite deceptive. Leaving 3 stars because I can't say their work is bad.
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February 2024 by Alan Hofmann
Victoria at the 105th Melody store was absolutely awesome. Fast courteous and very helpful. Thanks for a great experience.
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February 2024 by marina roy
Completed all work on time, found issues that I was not made aware of by my previous auto mechanic.
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February 2024 by Dave Novak
To be honest, the place is a mess for communication. I dropped my truck off on a Friday. Specified the exzact problem I wanted repaired. The exzact problem, then I recieved a phone call on Saturday and the nice lady said " ok we have diagnosed your truck and you need outer u joints " I said,,,, " I already told you that so get it done and on Monday I will pick it up" . Monday passed, Tuesday passed and on Wednesday I called and said where is my truck. The manager , nice man, said... " looks like you need outer u joints" I lost my mind at this point. The truck had not even been touched. I picked it up complete that following Saturday. Seams like they did a decent job but communication is a 0 out of 10.
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February 2024 by Renée Sullice
I was in a desperate situation iwth a car that was probably not going to even get me home from work. My mechanic was an hour's drive away. He suggested I pull into a shop and get my codes read, and then call him back. He wanted to ensure that if I "putted" home I wouldn't blow the engine completely. As a favor, granted by the generous manager, the young women at the front desk were allowed to read my codes for me for free! They most graciously wrote down the numerous codes and gave me computer generated paperwork, so I would have the many numbers with me and not forget them. If you are looking for a mechanic who practices good old fashioned customer service, I would definitely make this Firestone Service Center your "go to" place.
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February 2024 by Geo
Under new management. Had an awesome experience and was able to talk to multiple Text, who informed me about many of my questions that had nothing to do with my basic oil change. Jake, the store manager was very patient with me and helped in educating me even more about my vehicle, which is super awesome and unlike many other auto shops that just wanna rush you out the door. I will definitely be coming back and recommending to my friends. Brandon and Justin were also very helpful and patient with me and answered all my questions.
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January 2024 by Coach Kuzo
Malachi took good care of me. No issues here
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December 2023 by Phillip Docherty
This place will not correct any mistakes. They will cancel your Firestone credit card and mess up your credit score. Firestone Bridgestone has no integrity. I think it's time to report these criminals to the FTC.So this place is a joke. I brought my vehicle in on a Friday afternoon to have engine work done, tires changed, and an oil change. Received a call from Jake, the manager, telling me about the diagnostic and what needed to be done, gave me a quote for the engine work and, just two tires. I told him to do all four. Everything was given the goahead to do the work. Next I get a call back on Saturday evening after 5:00 PM telling me that everything was done and my vehicle was ready to pick up. Saturday. I told him I wouldn't be able to pick up my vehicle until Monday, and I made sure he knew that on Friday, and when he called with the diagnosis to get the ok to do the work..He asked me if I could pay for the work, Saturday, knowing that I wouldn't be able to pick it up until Monday. I told him I couldn't pay until I came on Monday. He seemed upset, but..Monday I got my ride to go pick up my vehicle, but when I get there I noticed that I still had the old tires on the front. I went in to pay,got the total, and I asked him if they changed all four tires. Jake said Yes. I asked him why my vehicle still had the old tires on the front then. I said what kind of scam are you trying to pull here. Then Jake lunges forward, leaning on the counter and acts confrontational with me. Everything got blown up and the raised voices started, the unprofessional condescending tone got worse and worse from the manager. Then more workers began voicing their tones at me. Keep in mind that I'm the one being coned out of two tires plus labor and disposal, and I'm being attacked. My defense kicked in and I got my attitude up and running,as my brother asked him for his boss's number,in which he refused,of course,so my brother got ahold of corporate office as we waited for the tires to be installed that was supposed to be done already,as I was being charged.Took hours to get taken care of, and they did take off the two tires cost. I'm still not feeling happy about the whole thing. What a nightmare.I'm taking my business to Christian Brothers automotive from now on.On top of everything else, I now have a noise coming from the drivers front, like something is thumping against the wheel well. That's a noise that I didn't have before bringing my vehicle in. I'm hoping they didn't screw up something in retaliation of reporting to corporate.Don't think for a second that the link to their complaint department is going to help any of you. It's a complete waste of time. You will be better off insisting on going over the area managers and get directly to corporate office. The area manager is just another emotional wreck that has zero business running anything that deals with customers. Who tells someone to shut up,mid sentence as they insist they are heard over the victim making the complaint? I'll tell you who.Unprofessional hateful people, that's who. That area manager sounds like she trained Jake.Be careful where you choose to take your vehicle folks. You might experience the same thing as I am. So far,three of Firestone Bridgestone employees have told me that this kind of thing happens all the time. Good lord.Wow.So now it's been over a week. I finally get a phone call from corporate. And now they're going to drag their feet to have my vehicle inspected before they take responsibility in this new noise that is coming from the front end.Keep in mind everyone that that noise wasn't there before they installed my new tires.Yet they want to make me wait even longer and go without a vehicle.As I said above, be very careful where you take your vehicles to get repaired. You can most likely expect this too.This business, obviously has no integrity. None.For some reason they won't let me edit my review.I'd love to update you all, but I'm being blo
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December 2023 by Jason Walker
They sell you a year warranty on alignments, but when you go back to get your vehicle a re-alignment they charge you again full price for the alignment. What's the point of paying for a year warranty. We will NEVER take any of our cars back there again.
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November 2023 by Kevin Lee
I was referred here by someone. I guess befor new management because i was not happy with my experience. Was here for nearly 4 hours, for new tires and a alignment. I had some new wheels all that needed done was my tpms sensors moved to the new wheels and was charged a rediculous fee of 175$ for something that should of taken no longer then 20 mins. On top of that they scratched my wheels. I wont be going to this store again.
