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February 2024 by Lauren L.
Bought a washer dryer here. Got the extended warranty, the washer dryer has barely lasted a year before breaking. Don't buy the extended warranty they people who fix it don't know anything and take months to do a short repair. Lowe's won't help, it's a scam. Home depot is way better
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January 2024 by Albert B.
Ok, I'm done with Lowe's. Came to return vanity light fixtures. They won't take them - longer than 90 days. No store credit, no nothing. Time to dump these tight A's. Remodeling a bathroom - my second one in my current place. I'm a DIY-er. Over the years I've split my business between Home Depot and Lowe's. Tens of thousands of dollars to each. Refrigerators, dishwashers, plywood, framing lumber, drywall, hot water heaters, ducting, carpet, countertop tops, sinks, copper pipe, the list goes on. Now these efffers are gonna play gotcha on a vanity light? This is about the 3rd smarmy gotcha policy they got me on, and it's the final straw. The competition is over, and Home Depot won. Good bye Lowe's. I'm sure you'll lose the rest of the market share soon.
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January 2024 by Elsie M.
Came in to get a couple things and see about a project I will be working on. So far, out of all the employees I have encountered, one person acknowledged me. Everything is well maintained and clean here. I just opened a business account and was trying to find out how to use it at the register. I didn't get much help there either.
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December 2023 by Matt G.
I went during a week night and it was quiet with great, friendly and helpful staff. I used the website to locate items in the store and for the most part they weren't accurate.
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October 2023 by Amy Jim Newlander
Would probably be a ood idea to have ANYONE there answer the phone. After several attempts I called Home Depot where someone did answer the phone went there and purchased the items i needed.
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October 2023 by Cindy A.
A washer &dryer were purchased/paid for, when FINALLY delivered (the 1st 2 delivery times they didn't arrive) the dryer was damaged (a major dent in it) so I rejected it. The warehouse "returned in the system" the washer (not the dryer) and they COULD NOT FIGURE OUT how to correct their error. After 2 weeks of attempting to get a new dryer I am done with incompetent, non-caring person after person. YOU ARE FIRED and I will never go to Lowe's again. You are TOO STUPID to earn my business or money.
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October 2023 by Seth E.
I work for a large management company. With 36 locations through the Denver Area . I have never been treated so poorly. The mangement needs to be retrained. I will never step foot in Lowes again.!!
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July 2023 by Dee S.
Walked in. Asked joe at returns for an item he said oh ok go talk to joe on 55-65 no 50-60 no no 60-69 I said oh ok joe. Walked to joe and ask hey so I'm hanging a tv..., OHHHHHH YUP joe interrupting, you want a tv mount and pulls out the joe phone and walks away so I go further down the hole on my own. I see another joe and tell him i need (In other words) a drill. joe leads me on a journey for a DRILL BIT ??? At this point I walked out. This must be where they house the close to or at retirement lowes joes. Im not sure how much I could have saved shopping here but I know I appreciate heaven even more.
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July 2023 by Elizabeth A.
I know large corporations generally suck. But the employees who helped me at returns are making the best of their jobs. I had to return an item that was missing parts. They immediately found me a replacement and sent me on my way. While I waiting they cracked some jokes and I felt pretty good despite my frustrating situation of my initial purchase that wasn't at their store.
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June 2023 by Julia B.
Went In today to just kinda wander and see if I needed anything. (Always do) I realized I needed a curtain rod and was having a hard time finding them. Jon noticed and came right up to help. He was super helpful, nice, and just overall positive. I will come back to just talk to Jon about the Colorado trail.
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May 2023 by Jon A.
Awful service. Ordered items online and waited over 30 mins for them to find them. Half a dozen employees just sitting around joking with each other behind customer service. Not one of them working or doing any service for customers. Not the level of service I've ever experienced at any other Lowe's.
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September 2022 by Cathy S.
Natalia and Shantel in returns saw me waiting to do my return All they kept doing was standing there talking to each other and a guy was in the back eating chips and another guy was coming around from the appliance area standing there and another lady was helping another person Chantelle and Natalia ignored me and then finally helped me that's young people for you I cannot stand it. Then, they called for help up to the front to help load it in my car several times and no one would come up so I kind disabled guy that works in self checkout helped me out and was real kind and asked a customer if he could help me
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September 2022 by Jacob S.
My cabinets sat at this store for 78 days and no one called to tell me they were ready. Issues seem to be with this location in particular, the Lowes up the street is always good.
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May 2022 by Sasha K.
Buyer beware: DO NOT BUY FROM LOWES IF IT REQUIRES DELIVERY/INSTALLATION. Lowes works with the worst delivery company. Why are they the worst? Let me explain our two-week debacle: we bought a fridge that was in-store and could be delivered and installed in two days. We also paid extra to have them take an old dish washer we had sitting in our garage. They show up and complain about the extra work (in total they were working for less than 10min) and would only plug in our fridge, but not connect the water for the ice maker. Partly because they forgot the ice maker. No big deal. So, we call Lowes the next day to set up another delivery for our ice maker. We get another date set up (delivery times are anywhere from 7am-8pm so my husband has now taken two days off of work at this point). The company doesn't show. We go through this process three more times (about 11 calls into Lowes) before we tell them we want a refund and to get these clowns from the third party delivery company to come take our fridge back. We spoke to countless managers in this process and found out Jen was the only one w the authority to call the GM of this third party company who assured her they were coming to our house next. Not surprising, they never showed up. While most of this poor review is based on the delivery company, the Lowes team did a poor job of following up or even calling us back each and every time we called. We just kept getting passed around to the next manager who made assurances they couldn't deliver. All any of them could do was "make a note in our file that we called and are dissatisfied." In total, this company was scheduled NINE different days (for the ice maker they forgot or to take back our fridge) with us and either no-call, no-showed or worse, called giving us a "be there in 20-30 min" and still never showed up. 9 failed attempts, 27 phone calls/being put on hold, and $100s lost due to taking days off of work. Incorrigible behavior and attitude. Ultimately, another Lowes manager, Zane, was able to get a truck and take the fridge back to the store. He explained, as did the countless other managers we talked to over the past two weeks, that it was a corporate decision and they lose a lot of business because of this third party company. Seems like a pretty shitty business plan to me... fat cat CEOs not giving a rip about customer service so they can save a few bucks...shameful. Our story ends with a happy conclusion: we bought the same fridge from Home Depot and had it installed without any hassle.
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May 2022 by Zac J.
As a side business I own and run a property management company in addition to a handful of investment properties in Denver. 1) I placed the order. 2) I never received a time window for when they were supposed to arrive. Fortunately tenants were there and allow delivery 3) I get a call saying the washer lines are corroded. He can't install. What he's saying doesn't make sense. Delivery guy is downright rude. Guys name was hector with whatever third party delivery system that lowes uses (104th Northglenn) 4) I visit the property. I removed the "corroded" lines. They were not corroded. I took videos and photos of this. I left the old washer in place as they put the new washer in the garage and I didn't want to move the washers around solo as this was a service I'd paid for so I called them back out 5) lowes at 104th Northglenn does not pick up their phones for deliveries. They hung up one me twice and I was on the phone for thirty mins trying to call back and reschedule 6) guy comes back out. He says the water shutoff valves are leaking and he can't install the washer for that reason. I disconnected the lines. I checked the valves. I had a plumber check the valves and he said they were fine. He doesn't take the old disconnected washer with him but leaves it behind nor does he move the new washer to the place where it should go 7) I again revisit the property and at this point carry the washer up some stairs myself and install it. Installing a washer is not difficult. It is extremely inconvenient to even have visited the property once much less twice 8) I then call again. Lowes picks up this time. Manager named Brendan. He gives me a 25% discount. Fine. Reschedules pickup of old washer. We talk about what address it needs to go to and the whole situation 9) get a call saying they're at the property. Manager sent them to the wrong property 10) call back again. Hung up on three times. Takes another 20 mins to reschedule. This is where I'm at now. I will no longer be using lowes as a delivery service and I'd suggest you also do not.
