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December 2023 by Christina S.
I was beginning shopping for my new car and I started with O'Meara Ford, I was immediately approached by a car salesman, Jorian. I notified Jorian that I was in the beginning stages of figuring out what I wanted but had thought I might want to test drive a used GMC Denali I saw in their lot. He was extremely pushy and wanted me to test drive a Ford Bronco which I wasn't interested in. He was rude, he was pushy, and he didn't listen. He made me feel like I was wasting his time despite me starting our conversation with a disclosure that I was just starting out. I would not recommend this dealership for women who are shopping alone.
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December 2023 by Vicki S.
I have to say that Brighton Ford was amazing! I bought my Bronco from Omeara and started having electrical issues and problems with driver and passenger windows two weeks after purchase. I took it back to them to fix and all that they did was clear codes and had me pick it up. They did absolutely nothing to fix the problem. I brought it back again and had the same result. The service manager was so rude and dismissive that I literally had to have my salesman break my Bronco out of the service area so I could come get it. Awful, I know. It's pretty bad when the sales team tells you that that don't even get their own vehicles serviced there because it is so bad. My sales person told me to take the vehicle to Groove Ford. My experience was so awful that it took months for me to try with another dealership. A co-worker of mine referred me to Brighton Ford. Their family takes their Ford vehicles there and they have always had great service. So I made my appointment. I have to tell you that I feel that they rolled out the red carpet for me. They were so thorough and David was very communicative throughout the whole experience. My mind was eased and they did an amazing job. I told him I haven't gotten the chance to love my Bronco yet and he reassured me that I would love it, and I do!! They went over and above and I am so grateful for the amazing service they provided! Thank you so much for everything you have done!! I now love my Bronco and will be faithful to Brighton Ford in the future!! I know now why customers come from out of state to get their vehicles serviced and to buy again!! You all are amazing!!!!
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December 2023 by David Beavers
My first experience at this dealership was today, a female representative by the name of Kim show me around the entire complex. Help me with a finding a representative that could help me with a warranty transfer form and even offered me refreshments and conversation about the O'Meara dealership. That is what I call great customer service, and showed me all the history of the past O'Meara Ford dealerships. I will bring my new to me Ford truck there for servicing. It's a little farther of a drive than the one that's closest to me by about 15 miles,but I think it'd be well worth it. Kim is a great representative to O'Mara Ford. Thanks again, David B
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December 2023 by Dina Fitzpatrick
This is best dealership, the process was so easy and EVERYONE at the dealership was a delight and had amazing customer service.I dread buying cars because of the process but Rachel made it so easy. I coordinated with her over text for a few hours and the next day came in and signed for the car in under an hour.I sat down at the table and was greeted by another employee with a tray of Christmas cookies and bottled water. While waiting, the manager came over to thank me for my purchase. And getting through the paperwork was a breeze with amazing service from finance.They also have the cutest cafe that’s so welcoming to hang out in and work remotely when you’re getting your car serviced.I promise you won’t regret buying from these kind, funny folks.
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December 2023 by Craig U.
First, not sure how this place has the ratings it does. It's certainly not representative of what this place is like.The staff of Omeara ford are the epitome of all the negative stereotypes associated with used car salesmen. I read something written by a former car salesman and thought it exemplified this place perfectly."it's the structure of the entire manufacturer-dealer-buyer relationship and economics that either a) attract the lizard people or b) turn nice people into lizardsTo have a job at a dealer and to "succeed" aka make money, you have to fuck over the customer, you have to do it knowingly, and you have to do it with a smile on your faceThe only people who succeed at dealer were already sycophants, or are deliberately okay with lying and scamming to make more moneyAnyone who goes into a dealer job with ethics, and decides to keep those ethics, gets chewed up and spit out, or gets relegated and kept to the lowest rungs of the organization, and never makes much moneySo just keep that in mind any time you go to the dealer for anything. Whether it's a new purchase, to sell, for repairs, etc. It's all structured and designed to fleece you. The interactions are garbage because the humans you're interacting with are incentivized to fleece you. It's how the business is set up. They don't have a choice. They fleece you or they fail. They are pawns. I don't say this to engender sympathy for the employees, but rather to explain why they are facsimiles of real people. They are financially motivated to be that way, and they have no motivation to do a good job at any step of the process that does not directly make them money. Every moment spent helping a customer in some way that's not closing a sale or selling work done, is a moment wastedThat's why they all blow ass at the small stuff like titles and paperwork and just remembering who they told what car was available and all the basic customer service stuff".Bottom line: don't buy anything from Omera ford unless you're looking for a painfully difficult and unpleasant buying experience. The people who work here genuinely suck ass.
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December 2023 by Paul Ontiveros
Purchased my first vehicle from here and had a very nice first time buyer experience. Jackson was amazing! I couldn’t have had a better experience thanks to him, and he got me into my Ranger. Thank you again!I Highly recommend O’Meara.
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December 2023 by Mike Swienton
Orlando was awesome. We came in to just look at what was available for Bronco’s. We test drove one and purchased the same day.Very pleasant experience and no pressure. We definitely recommend both Orlando and O’Meara Ford.
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November 2023 by Austin D.
*This review was edited from the original 5 star review* The initial purchasing experience was great, we were able to talk with the car salesman Jackson and his manager Chris and workout a sale after negotiations. They were very friendly and not very pushy about buying the car and even gave us some time to think about it. Whenever customers make a big purchase like this they want to be taken care of during the purchase AND after. We all know the real experience comes after purchasing a car and seeing how to dealership treats you. Well about two weeks after purchasing my Ford Lightning I had been trying to get my home charger delivered from SunRun which can't happen until the dealership sends a confirmation to them. I called the original salesman Jackson who then told me he no longer worked for O'Meara so I called dealership and talked to the new sales manager Roger TWICE on two separate days and he assured me it would be done. The second time I called Roger, he told me Justin from finance needed some additional information from me and would be calling in the next 30mins, 4hrs later...no phone call. So here I am, spending $90k+, waiting for a phone call that never happened and unable to charge my car from my own home. I would think after spending SO MUCH MONEY on a car from this dealership I wouldn't have to chase them down for something that should have been a routine process. I've now researched other dealerships and other people who bought the same car and their experience was much better than O'Meara.
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November 2023 by Jeremy Phillips
Drove 500 miles to meet with Josh and drive a potential new vehicle. He met me in the lot with the keys and we went for a drive. Very personable and courteous. The dealership is exceptionally clean and all the team members go out of their way to help you. Well done‼️‼️. Highly recommended dealership.
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October 2023 by Jay S.
Eugene Katze in the Quick Lane area of Omera Ford is the guy I continue to bring my business to whenever I have service on my Ford Maverick. Preferably the only guy I will schedule with as he always takes care of me and my needs in regards to my truck. Thanks Eugene for the dependable service and integrity you have!
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October 2023 by Nicole Carr
I have been coming to O’Meara for years now (all of our family has purchased vehicles there) and I am always incredibly impressed with their customer service, from start to finish. They treat their customers as family, and the service is always speedy and fair. Mark Bultje, in the service department, is who I usually go to and he is absolutely exceptional!! I am well taken care of in his hands, and their prices match other dealerships and shops around. I will continue to go to O’Meara for all of my vehicle needs as I know I am in good and honest hands there.
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September 2023 by Sarai E.
Iván. B is one of a kind salesman, I have always had a hard time going to dealerships I never felt heard or like they actually cared about what I wanted in a vehicle; all they were focused on was the money. Then with Ivan I felt I was being heard and he was willing to help me find the vehicle of my dreams. I appreciate all he has done for me and making my search for my perfect vehicle easier. I will recommend to family and be back soon to trade in one of my other vehicles!#fordexplorer#happyhappy
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September 2023 by Jude Fletcher
Words cannot express the profound gratitude I have for Rachel Cannon at O'Meara Ford. How do I say thank you to someone who gave me the greatest gift of all - safety and security for my mom? She had the patience to deal with someone as difficult and needy as me (not an easy feat) and her dedication, professionalism & compassion are top tier.Start to finish hands down the best car buying experience I have EVER had. Keep in mind I buy multiple vehicles a year. As long as Rachel and her manager Nathaniel are with O'Meara, I will be, too. Eternal gratitude for all the people involved in this purchase behind the scenes, too. The unsung heroes that offer fresh beverages while you wait. Ms. Bonnie O'Meara herself taking time to say hello. She didn't know who I was (met her at some of my philanthropic events) She was very busy yet took the time to chat. What a class act. Looking forward to my next purchase already!Jude Fletcher
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September 2023 by Mariana Quintero
Best Ford team! I had the best experience at this dealership.Thank you Jorian for greeting us at the door and walking us through the process of finding my perfect car! You were so attentive to every detail I was looking for in order to find a perfect match. Thank you Chris Mata for ensuring we received the best customer service, you made things so quick and easy for us. You guys are an awesome team; We’re so excited about our new Bronco!
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September 2023 by Matthew Kilboy
Tyler T. Was great to work with. He is one of the most knowledgeable salesmen I’ve ever worked with in all my years buying cars. I only gave 4 stars because my experience with management. I stopped in to look at a Bronco on Saturday and was given one price. When I returned to buy the Bronco on Monday (closed on Sunday) I was told a higher price. After some unnecessary back-and-forth I receive the original price I was told. Also - I’d highly recommend to management to have water on other hand for their customers. I mean, that’s a really inexpensive way to keep customers happy.